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2 - 31 years

0 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

Remote

Job Type

Full Time

Job Description

JOB DESCRIPTION for TEAM-LEADER * Lead and manage a team of collection agents. * Set and monitor performance targets for the team. * Provide training, support, and guidance to team members. * Ensure compliance with company policies and regulatory requirements. * Handle escalated customer issues and resolve in a timely manner. * Analyze collection data to identify areas for improvement. * Develop and implement strategies to improve collection efficiency. * Prepare and present regular reports on team performance. SKILLS * Leadership * Team Management * Customer Service * Compliance * Data Analysis * Performance Monitoring * Conflict Resolution * Microsoft Office * Negotiation

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