Job Title: Accounts & Operations Administrator Location: New Town, Kolkata, India About the Role: We are seeking a diligent and detail-oriented Accounts & Operations Administrator to join our growing lending business. This multi-faceted role will be critical in ensuring smooth financial operations, providing insightful management information, and efficiently bringing new dealer partners onto our platform. Key Responsibilities: Accounts Administration: Process and reconcile accounts payable and receivable related to lending operations. Assist with daily banking, cash management, and ledger entries. Support month-end closing procedures and prepare financial reports as required. Maintain accurate financial records and documentation. MIS (Management Information System):Collect, analyze, and interpret data related to loan performance, disbursements, collections, and dealer activity. Generate regular MIS reports for management, highlighting key trends, insights, and areas for improvement. Develop and maintain dashboards to provide real-time visibility into key operational metrics. Dealer Onboarding:Manage the end-to-end onboarding process for new dealer partners, including documentation collection and verification. Conduct initial due diligence and ensure compliance with internal policies and regulatory requirements. Provide support and training to new dealers on our lending platform and processes. Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Proven experience in an accounts administration or operational support role, preferably within the financial services or lending industry. Strong proficiency in Microsoft Excel and experience with accounting software. Excellent analytical and problem-solving skills with a keen eye for detail. Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Job Title: Collections cum Loan Investigation Executive Location: New Town, Kolkata, West Bengal Experience: 1+ Year Job Summary: The Collections cum Loan Investigation Executive will play a dual role, primarily focusing on the recovery of outstanding debts and, concurrently, conducting thorough investigations into loan applications and existing loan accounts to verify information, identify discrepancies, and mitigate potential risks or fraud. This role demands strong analytical, communication, and negotiation skills, along with a keen eye for detail. Key Responsibilities: Collections: Contact customers with overdue payments via phone, email, and potentially field visits Negotiate and structure realistic repayment plans and settlements while adhering to company policies and legal guidelines. Maintain accurate and detailed records of all collection activities and customer interactions. Resolve customer queries and disputes professionally, escalating complex issues to senior management when necessary. Achieve individual and team collection targets and Key Performance Indicators (KPIs). Loan Investigation: Conduct thorough due diligence and verification of information provided by loan applicants, including employment, income, address, and credit history. Perform field investigations (physical visits) to verify applicant details, assess collateral (if applicable), and evaluate the genuineness of the loan purpose. Analyze financial documents, bank statements, and credit reports to assess creditworthiness and identify potential risks or red flags. Investigate cases of suspected fraud or misrepresentation in loan applications or existing loan accounts. Prepare comprehensive investigation reports detailing findings, discrepancies, and recommendations for further action (e.g., loan approval/rejection, legal action). Collaborate closely with the underwriting, credit, and legal teams to share insights and facilitate informed decision-making. Ensure all investigation activities comply with company policies, regulatory guidelines (e.g., RBI norms), and ethical standards. Qualifications: 1 year of proven experience in collections, tele-calling, customer service, or a related field within the financial services or lending industry. Prior experience or a strong understanding of loan processing, credit assessment, or fraud investigation would be a significant advantage. Excellent verbal and written communication skills in English and [Local Language, e.g., Bengali, Hindi]. Strong analytical and problem-solving abilities, with a meticulous approach to detail. Proficient negotiation, persuasion, and conflict resolution skills. Ability to work independently, manage a diverse portfolio of tasks, and prioritize effectively in a fast-paced environment. Proficiency in MS Office Suite (Word, Excel) and familiarity with CRM and/or loan management systems. High level of integrity, discretion, and ability to handle sensitive information confidentially.
Job Title: State Channel Sales Manager - Doors & Windows Location: West Bengal - Base City: Kolkata with extensive travel throughout the state. Reports To: Regional Sales Manager / National Sales Head Job Type: Full-time About Us: We are a leading distributor and supplier of high-quality doors and windows, committed to innovation, durability, and customer satisfaction. With a strong focus on expanding our market presence, we are seeking a dynamic and results-oriented individual to drive our channel sales growth across India Job Summary: The State Channel Sales Manager will be responsible for developing and executing a comprehensive sales strategy to expand our market reach for doors and windows across the assigned state by identifying, appointing, and managing a strong network of dealers. This role requires a highly motivated individual with a proven track record in channel sales, excellent communication skills, and a deep understanding of the building materials industry. Key Responsibilities: Channel Development & Dealer Appointment: Identify and thoroughly research potential dealers/distributors across various districts/cities within the assigned state for doors and windows. Conduct feasibility studies and due diligence on prospective partners, assessing their financial stability, market reach, infrastructure, and commitment. Negotiate and finalize dealer agreements, ensuring mutually beneficial terms and conditions. Onboard new dealers, providing comprehensive training on product knowledge, sales techniques, and company policies. Develop and implement strategies to achieve state-wide dealer network expansion targets. Sales & Revenue Generation: Set sales targets for appointed dealers and monitor their performance against these targets. Drive primary and secondary sales through effective dealer management and support. Implement promotional schemes and marketing initiatives in coordination with dealers to boost sales. Regularly review sales performance, identify gaps, and implement corrective actions. Achieve monthly, quarterly, and annual sales targets for the assigned state. Dealer Relationship Management: Build and maintain strong, long-term relationships with all dealers, acting as the primary point of contact. Provide ongoing support and guidance to dealers, addressing their concerns and challenges promptly. Conduct regular dealer meetings to discuss performance, market trends, and upcoming initiatives. Ensure dealers have access to necessary marketing collateral, product samples, and technical support. Facilitate training programs for dealer sales teams to enhance their product knowledge and selling skills. Market Intelligence & Strategy: Continuously monitor market trends, competitor activities, and customer preferences within the doors and windows segment. Gather market intelligence on new product developments, pricing strategies, and sales practices of competitors. Provide feedback to the product development and marketing teams based on market insights. Contribute to the development of state-specific sales strategies and annual business plans. Reporting & Administration: Maintain accurate records of dealer information, sales activities, and market feedback. Prepare and submit regular sales reports, market analysis reports, and expense reports as required. Ensure compliance with all company policies and procedures. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred. Minimum of 5 years of progressive experience in channel sales, with a proven track record in the building materials industry (doors, windows, hardware, paints, sanitaryware, etc.). Demonstrated experience in dealer appointment and channel development across a geographical region. Strong understanding of the construction and real estate market dynamics. Excellent negotiation, communication, and interpersonal skills. Proven ability to build and maintain strong relationships with business partners. Results-oriented with a strong commitment to achieving sales targets. Ability to work independently and as part of a team. Proficient in MS Office Suite (Word, Excel, PowerPoint) and CRM software. Willingness to travel extensively (approximately [e.g., 60-70]%) within the assigned state. Fluency in English and the regional language of the assigned state is essential. What We Offer: Competitive salary and attractive incentive structure based on performance. Opportunity to be a key player in a growing company. Comprehensive training and professional development opportunities. A collaborative and supportive work environment.
Debt Collector (Min 5 years of experience) Job Summary: We are seeking a motivated and experienced Debt Collector to join our team. The ideal candidate will have a minimum of three years of experience in collections, demonstrating a strong track record of success in recovering outstanding debts. The Debt Collector will be responsible for managing a portfolio of delinquent accounts, negotiating payment plans, and utilizing various communication channels to contact debtors. This role requires a professional demeanor, excellent communication and negotiation skills, and a thorough understanding of relevant debt collection laws and regulations. Responsibilities: Manage a high-volume portfolio of delinquent accounts, prioritizing outreach based on account age and value. Contact debtors via phone, email, and mail to negotiate payments and resolve outstanding balances. Develop and implement effective collection strategies to maximize recovery rates. Conduct skip tracing to locate debtors with outdated contact information. Maintain accurate and detailed records of all communication and payment arrangements in the collections system. Adhere to all federal, state, and local debt collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Collaborate with internal teams, such as legal and customer service, to resolve complex account issues. Provide excellent customer service while maintaining a firm but professional approach. Meet or exceed monthly and quarterly collection targets. Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred. Minimum of 3 years of experience in debt collection, preferably in a fast-paced environment. Proven ability to meet and exceed collection goals. Strong negotiation, persuasion, and conflict resolution skills. Excellent verbal and written communication skills. Proficiency in using collections software and customer relationship management (CRM) systems. Thorough knowledge of the FDCPA and other relevant debt collection laws. Ability to work independently and as part of a team. Strong organizational and time-management skills. Results-oriented with a high level of integrity and professionalism. Preferred Skills: Experience with specific collections software (e.g., FICO Debt Manager, Vantiv, etc.). Multilingual abilities are a plus. Certifications in debt collection or related fields.
Job Summary The MIS Executive oversees the collection, analysis, and reporting of data from various sources to provide actionable insights to management. This role involves maintaining and optimizing the company's information systems, generating reports, and ensuring data accuracy and security. The MIS Executive often works with cross-functional teams to understand their data needs and provide tailored solutions. Roles and Responsibilities Data Management and Analysis: Collect, consolidate, and clean data from different departments (e.g., sales, finance, operations). Ensure data accuracy, consistency, and integrity across all databases. Analyze data to identify trends, patterns, and anomalies that can drive business improvements. Reporting and Dashboards: Generate and distribute daily, weekly, and monthly reports and dashboards to management. Create customized reports as needed (ad hoc reports) to support specific business decisions. Develop and maintain key performance indicator (KPI) scorecards. System Management and Maintenance: Maintain and update existing Management Information Systems (MIS). Monitor system performance and troubleshoot technical issues related to operating systems, software, and networks. Collaborate with the IT department to implement system upgrades and new software. Strategic Support: Provide data-driven recommendations to management to improve operational efficiency and effectiveness. Understand business requirements and custom-curate solutions to make processes more efficient. Contribute to strategic planning by offering insights from data analysis. Training and Support: Provide technical support and training to end-users on data management tools and systems. Create and maintain MIS documentation for smooth operations and easy system maintenance. Data Security and Compliance: Ensure data security and confidentiality by implementing and monitoring protocols. Ensure compliance with relevant data privacy laws and regulations. Required Skills and Qualifications Educational Background: B Com Technical Skills: Strong proficiency in Microsoft Excel (including advanced functions, macros, and pivot tables). Experience with data visualization tools such as Power BI or Tableau. Solid knowledge of database management systems, including SQL. Familiarity with various MIS tools and concepts. Soft Skills: Excellent analytical and problem-solving skills. Strong attention to detail and accuracy. Effective communication and presentation skills to convey complex data to non-technical stakeholders. Ability to work independently and collaboratively in a team environment. Good time management skills and the ability to handle multiple tasks under pressure.