Collection Team Leader

Debt Collector (Min 5 years of experience) Job Summary: We are seeking a motivated and experienced Debt Collector to join our team. The ideal candidate will have a minimum of three years of experience in collections, demonstrating a strong track record of success in recovering outstanding debts. The Debt Collector will be responsible for managing a portfolio of delinquent accounts, negotiating payment plans, and utilizing various communication channels to contact debtors. This role requires a professional demeanor, excellent communication and negotiation skills, and a thorough understanding of relevant debt collection laws and regulations. Responsibilities: Manage a high-volume portfolio of delinquent accounts, prioritizing outreach based on account age and value. Contact debtors via phone, email, and mail to negotiate payments and resolve outstanding balances. Develop and implement effective collection strategies to maximize recovery rates. Conduct skip tracing to locate debtors with outdated contact information. Maintain accurate and detailed records of all communication and payment arrangements in the collections system. Adhere to all federal, state, and local debt collection laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Collaborate with internal teams, such as legal and customer service, to resolve complex account issues. Provide excellent customer service while maintaining a firm but professional approach. Meet or exceed monthly and quarterly collection targets. Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred. Minimum of 3 years of experience in debt collection, preferably in a fast-paced environment. Proven ability to meet and exceed collection goals. Strong negotiation, persuasion, and conflict resolution skills. Excellent verbal and written communication skills. Proficiency in using collections software and customer relationship management (CRM) systems. Thorough knowledge of the FDCPA and other relevant debt collection laws. Ability to work independently and as part of a team. Strong organizational and time-management skills. Results-oriented with a high level of integrity and professionalism. Preferred Skills: Experience with specific collections software (e.g., FICO Debt Manager, Vantiv, etc.). Multilingual abilities are a plus. Certifications in debt collection or related fields.