Telecalling Team Leader (Collection / Recovery)

Job Title: Team Leader – Collection & Recovery (Banking & NBFC) Location: Begumpet Department: Collections & Recovery Reports To: Collections Manager / Regional Head Job Summary: As a Team Leader in the Collection & Recovery division of an NBFC, you will lead a team focused on recovering overdue loans, especially unsecured or write-off accounts. Your role involves strategizing recovery efforts, ensuring compliance with RBI norms, and driving performance through data-driven decisions and team motivation. Key Responsibilities: Lead and manage a team of collection agents (field and tele-calling). Develop and implement recovery strategies for delinquent and write-off accounts. Monitor daily collection activities and ensure achievement of recovery targets. Coordinate with legal teams for escalated or high-risk accounts. Ensure compliance with RBI guidelines and internal policies. Analyze collection trends and prepare performance reports. Provide training and mentorship to team members. Handle escalated customer interactions and negotiate settlements. Qualifications & Skills: 5 years of experience in NBFC collections, with at least 2 years in a leadership role. Strong knowledge of NBFC lending products and recovery processes. Familiarity with RBI regulations and local recovery laws. Excellent leadership, negotiation, and communication skills. Proficiency in collection software and MS Office tools.