Telecalling Collection Team Leader

🎯 Job Summary The Team Leader – Telecalling Collections is responsible for managing a team of telecallers focused on debt recovery. This role involves setting performance targets, coaching team members, ensuring compliance, and driving operational efficiency to meet collection goals. 🛠️ Key Responsibilities Supervise and guide a team of telecallers handling outbound recovery calls Set daily, weekly, and monthly collection targets and monitor achievement Conduct regular training and refresher sessions to improve call quality and compliance Monitor live calls and provide feedback for performance improvement Handle escalated customer cases and resolve disputes professionally Coordinate with field recovery agents and legal teams for complex cases Prepare daily and monthly performance reports for management review Ensure adherence to regulatory norms and internal policies Motivate team members to maintain high morale and productivity Implement strategies to reduce delinquency and improve recovery rates 📚 Qualifications Graduate in Business, Finance, or related field 2–4 years of experience in collections, with at least 1 year in a team lead role Strong understanding of telecalling recovery processes and compliance standards Proficiency in CRM tools and MS Excel Fluency in English and regional languages preferred Excellent communication, leadership, and conflict resolution skills