Debt Recovery /Collection Team Leader

Job Title: Team Leader – Collections / Telecalling  Location: Begumpet  Employment Type: Full-Time  Department: Collections / Recovery / Telecalling ________________________________________ Job Summary: We are seeking a proactive and disciplined Team Leader to manage and motivate a team of telecallers in the collections domain. The ideal candidate will ensure daily targets are met, maintain compliance with company policies, and foster a respectful, performance-driven work environment. ________________________________________ Key Responsibilities: • Supervise and guide a team of telecallers to achieve daily, weekly, and monthly recovery targets. • Monitor call quality, productivity, and adherence to scripts and compliance protocols. • Conduct daily briefings, performance reviews, and training sessions. • Handle escalations and resolve customer disputes professionally. • Maintain accurate MIS reports and share updates with management. • Enforce discipline, attendance, and code of conduct within the team. • Coordinate with HR for onboarding, leave approvals, and incentive tracking. ________________________________________ Requirements: • Minimum 1–3 years of experience in collections, recovery, or telecalling. • Proven leadership and team management skills. • Strong communication in English and regional languages. • Familiarity with recovery protocols, compliance norms, and call center tools. • Ability to work under pressure and meet deadlines. ________________________________________ Benefits: • Fixed salary + performance-based incentives. • Professional growth opportunities. • Supportive work culture with clear policies and escalation matrix.