Debt Recovery / Collections Team Leader

🧾 Job Title: Team Leader – Debt Recovery (Telecalling) 📍 Location: Begumpet  🕒 Employment Type: Full-Time   💼 Department: Collections / Recovery   📅 Experience Required: 2–5 years in debt recovery or telecalling leadership 🎯 Job Summary We are seeking a dynamic and results-driven **Team Leader** to oversee our **telecalling debt recovery team**. The ideal candidate will be responsible for managing daily operations, driving performance, and ensuring compliance with recovery protocols. This role demands strong leadership, excellent communication, and a strategic mindset to maximize recovery rates while maintaining customer sensitivity. 🔑 Key Responsibilities - Supervise and mentor a team of telecallers focused on debt recovery - Set daily, weekly, and monthly targets; monitor performance and provide feedback - Handle escalated calls and negotiate repayment plans with difficult customers - Ensure accurate documentation of calls, commitments, and follow-ups - Analyze recovery data and suggest process improvements - Conduct regular training sessions to enhance team skills and compliance awareness - Coordinate with legal and field recovery teams for complex cases - Prepare and present recovery reports to senior management 🧠 Required Skills & Competencies - Strong leadership and team management abilities - Excellent verbal communication and negotiation skills - Proficiency in CRM and call management software - Ability to handle pressure and resolve conflicts - Knowledge of debt recovery laws and ethical practices - Analytical mindset with attention to detail 💰 Compensation & Benefits - Competitive salary + performance-based incentives - Professional development and training programs