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Tieup Auxiliary
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Collection Team Leader

Collection Team Leader

Tieup Auxiliary

2 - 31 years

2 - 4 Lacs

begumpet hyderabad region

Posted:1 day ago| Platform: Apna logo

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Skills Required

leadership drive compliance empathy metrics training coaching risk reports management negotiation crm communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Team Leader – Debt Recovery (Telecalling) Location: Begumpet, Hyderabad Department: Collections / Recovery Role OverviewWe are seeking a dynamic and results-driven Team Leader to manage a team of telecallers focused on debt recovery. The ideal candidate will have strong leadership skills, a deep understanding of recovery processes, and the ability to drive performance while maintaining compliance and empathy. Key Responsibilities: Supervise and motivate a team of telecallers handling overdue accounts Allocate daily calling targets and monitor performance metrics (PTP, conversion, follow-ups) Ensure adherence to recovery scripts, compliance norms, and ethical standards Handle escalated customer interactions and negotiate repayment plans Conduct regular training, coaching, and performance reviews Collaborate with field recovery teams and legal departments for high-risk cases Prepare daily/weekly MIS reports and share insights with management Maintain discipline, attendance, and morale within the team RequirementsGraduate in any discipline; MBA preferred 3–5 years of experience in debt recovery, collections, or telecalling Proven team management and negotiation skills Familiarity with CRM tools and dialer systems Strong communication in English and regional languages Ability to handle pressure and meet recovery targets What We OfferCompetitive salary with performance incentives Structured career growth and leadership training Supportive work environment with compliance-first culture

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Collection Team Leader