Collection Team Leader

Job Title: Collection Team Leader

Department: Collections
Location: Bengaluru, Karnataka
Company: Finsall Resources Pvt. Ltd.

Job Summary:

We are looking for a Collection Team Leader to manage and oversee a team of collection executives. The ideal candidate will be responsible for meeting collection targets, guiding team members, monitoring performance, and ensuring adherence to company policies and compliance standards.

Key Responsibilities:

• Lead, motivate, and manage the collection team to achieve monthly and quarterly recovery targets.
• Monitor daily collection activities and ensure timely follow-ups on overdue accounts.
• Review and analyze collection reports to identify trends, issues, and improvement areas.
• Train and mentor team members on effective collection techniques and communication skills.
• Coordinate with internal departments to resolve customer issues or payment discrepancies.
• Handle escalated customer cases with professionalism and efficiency.
• Maintain accurate records of customer interactions and collection status.
• Ensure compliance with company policies and regulatory guidelines.

Requirements:

• Bachelor’s degree in any discipline (MBA or relevant specialization preferred).
• 2–5 years of experience in collections or recovery, with at least 2 year in a team leader role.
• Strong leadership, communication, and interpersonal skills.
• Target-oriented with a problem-solving attitude.
• Proficiency in MS Excel and reporting tools.

Key Skills:

• Team Management
• Recovery/Collections Process
• Performance Monitoring
• Communication & Negotiation
• Reporting & Analysis
• Customer Handling

Employment Type: Full-time

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person