Collection Team Leader

Role Overview: As a collections team leader, you will play a crucial role in supporting new initiatives and leading continuous improvement projects. Your responsibilities will include managing and developing employees, ensuring high commitment levels, and meeting efficiency targets. You will oversee team results to ensure alignment with quality service standards and provide leadership to a team of 10-15 direct reports. Key Responsibilities: - Lead, coach, and develop employees to maintain a high level of commitment and capability in collection routines - Manage team efficiencies and ensure consistency in meeting efficiency targets - Oversee team results to ensure alignment with quality service standards - Provide superior leadership and guidance to direct reports in collection activities - Act as a referral point for Early Collections Low Risk staff and address quality trends promptly - Assist in constructing an effective credit control management framework and establish key performance indicators for the team Qualifications Required: - Ability to provide management to Credit Control team members and manage the delinquency portfolio effectively - Identify and refer stressed accounts during the monitoring process - Ensure adherence to Credit Control policies and procedures - Comprehensive understanding of accounting and regulatory provisioning guidelines - Experience in credit/collections operations with at least 1 year of relevant work experience - Excellent analytical and problem-solving skills - Ability to develop and implement strategies to minimize net credit losses and improve expense results (Note: Additional Company Details section is omitted as it does not provide any relevant information for the job description.),