Job
Description
Job Title: MIS Executive Location: Mumbai Department: Operations / Collections / Tele-calling Reporting To: Manager – MIS / Operations Head Employment Type: Full-time Company Overview: Sigma Outsourcing Services Pvt. Ltd. is a leading BPO specializing in debt recovery, collections, and customer service. With a focus on Execution, Expertise, and Excellence, we drive operational performance through data-driven decision-making and people-centric processes. Position Summary: The MIS Executive will be responsible for generating, maintaining, analyzing, and presenting daily, weekly, and monthly operational reports. The role demands a high level of accuracy, speed, and confidentiality while working with large data sets and performance metrics. Reporting; Prepare Daily Recovery Reports (DRR), productivity dashboards, agent-wise/team-wise performance reports Data Management: Maintain and update master databases; clean and validate data to ensure accuracy. Analysis: Identify trends, discrepancies, and areas for improvement through data insights. Automation: Create/optimize Excel dashboards, pivot tables, macros, or Power BI reports. Support: Coordinate with Team Leaders, Managers, and Field Executives for timely inputs. Compliance: Ensure reports adhere to internal SOPs and client requirements Ad-hoc Requests: Handle urgent data and reporting requests from management or clients Educational Qualification: Graduate in any discipline (B.Com, BBA, B.Sc preferred) Certification in MIS, Data Analytics, or Excel is a plus Skills Required: Advanced Excel Skills (VLOOKUP, HLOOKUP, Pivot Table, Macros, Charts) Working knowledge of PowerPoint, Google Sheets, and MS Access Familiarity with Power BI or any BI tool is an advantage Good understanding of collection KPIs, performance matrices, and field operations Strong analytical and problem-solving ability Attention to detail, accuracy, and time management Good communication skills – verbal & written Experience: 1–3 years of experience in MIS/Data Reporting (preferably in a BPO, Collections, or BFSI setup)
