Senior Manager

EXL

7 - 12 years

10 - 15 Lacs

gurugram

Posted:10 hours ago| Platform:

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Skills Required

supply chain operations research project management analytical consulting service industry cost reduction marketing operations analytics client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary day-to-day client contacts and often interact with C-level executives.
Is primary client day-to-day contact ensures client needs are well understood, defined met
Serves as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)
Interacts regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results
Manages / leads 1-2 engagement/ projects with different team structures and service delivery models. Responsible for driving revenue generating from these accounts
Leads project teams of 3-6 consultants or more, and/ or Team Lead and Analysts in all aspects of project execution
Plays critical role in defining the problem, structuring the solution, and executing against it
Clearly defines project deliverables, timelines and methodology laying out the project plan
Owns the execution of the project, with on time delivery every time, ensuring all project goals are met
Manages team members, including definition of objectives, oversight of execution and evaluation of performance
Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients success
Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff
Manages communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables
Candidate Profile:
7+ years of experience comprising analytics service delivery, consulting, solution design and client management
Experience and strong knowledge of the analytics service industry with focus on B2C Omni-channel retail across customer lifecycle and customer journey
Demonstrable leadership ability, superior problem solving and people management skills
Excellent listening, written communication and presentation skills
Experience / exposure to marketing, operations, sales, merchandizing and supply chain, retail strategy, project management, cost reduction, and business development for Retail and Media organizations
Masters degree in management, data science, economics, mathematics, operations research or related analytics areas candidates with BA/BS degrees in the same fields from the top tier academic institutions are also welcome to apply
Primary day-to-day client contacts and often interact with C-level executives.
Is primary client day-to-day contact ensures client needs are well understood, defined met
Serves as the primary interface between senior client management and EXL senior leadership (VPs and SVPs)
Interacts regularly with clients to understand business requirements, define analytical problems, structure and communicate solutions and ensure client satisfaction with strong business driving results
Manages / leads 1-2 engagement/ projects with different team structures and service delivery models. Responsible for driving revenue generating from these accounts
Leads project teams of 3-6 consultants or more, and/ or Team Lead and Analysts in all aspects of project execution
Plays critical role in defining the problem, structuring the solution, and executing against it
Clearly defines project deliverables, timelines and methodology laying out the project plan
Owns the execution of the project, with on time delivery every time, ensuring all project goals are met
Manages team members, including definition of objectives, oversight of execution and evaluation of performance
Provides thought leadership and delivers business insights to identify and resolve complex issues critical to their clients success
Actively contributes to business development and to attracting, retaining, developing, and motivating a team of diverse and qualified staff
Manages communication between senior EXL partners and clients to update project progress and solicit feedback on project deliverables

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