Head of Hospitality

Job Title:

Head – Hospitality & Clubs

Location: NCR (Gurgaon/Faridabad)

Reports To: CEO

Position Overview

As Head – Hospitality & Clubs, you will architect and lead the end-to-end hospitality vision across BPTP’s premier residential communities, including city clubs, group housing amenities, and upcoming branded hotel projects. This is a strategic and execution-heavy leadership role that blends 5-star service delivery with community engagement, P&L ownership, and branded lifestyle experience creation for HNIs and residents.

The ideal candidate will bring luxury hospitality expertise, strong operational acumen, and a passion for creating immersive, resident-first ecosystems.

Key Responsibilities

1. Strategy & Ecosystem Design

• Define and execute the integrated hospitality roadmap across clubhouses, wellness zones, cafés, and branded residential amenities.
• Align hospitality design and operations with BPTP’s premium brand positioning and resident expectations.
• Establish world-class SOPs, KPIs, and guest experience protocols tailored to luxury residential environments.

2. Multi-Club & Amenity Operations

• Oversee daily functioning of all City Clubs (5) and Group Housing Clubs including:
• F&B outlets, lounges, banquet areas
• Spa, salon, gym, pools, sports arenas
• Co-working lounges, theatres, and kids zones
• Implement tech-enabled service layers – digital concierge, bookings, maintenance requests, loyalty apps.
• Maintain best-in-class hygiene, safety, aesthetic upkeep, and resident delight metrics.

3. Hospitality Leadership & Training

• Build and lead a high-performance team: Club GMs, F&B Heads, Concierge Managers, Wellness Coaches, and Event Curators.
• Design and execute ongoing training programs for BPMS (facility) staff to transform into a hospitality-oriented service team.
• Instill a culture of professional grooming, empathy, and proactive service.

4. Partnerships & Vendor Ecosystem

• Select and manage top-tier service partners across:
• Catering, housekeeping, fitness, spa, entertainment, valet
• Forge partnerships with celebrity chefs, wellness experts, performers, and lifestyle curators.
• Drive strict adherence to SLAs, brand standards, and cost-efficiency controls.

5. Resident Engagement & Lifestyle Programming

• Curate a year-round calendar of premium experiences – wellness camps, musical evenings, masterclasses, kids’ carnivals, art shows.
• Launch exclusive resident membership programs, loyalty benefits, and club-tier upgrades.
• Use feedback tools to continually refine guest experiences and activate a sense of community pride.

6. Financial Oversight & Profitability

• Own P&L, budgeting, and revenue planning for all hospitality and club functions.
• Optimize cost structures while creating new revenue streams (banquets, café, pop-ups, ticketed events).
• Monitor operational ROI and implement continuous improvement systems.

7. Compliance, Design Review & Sustainability

• Ensure full compliance with FSSAI, fire & safety norms, licensing, and RERA-aligned operations.
• Provide design input and technical review for new clubhouses and the upcoming hotel project.
• Champion sustainability initiatives – water reuse, waste segregation, green events, ESG reporting.

8. Hotel Development Oversight

• Collaborate with leadership in finalizing tie-ups with global hotel operators (Oberoi, Marriott, IHG, etc.).
• Work with operator and design teams to ensure hospitality-led construction of the hotel and branded club components.
• Assist in building a differentiated hospitality experience for the future integrated township or mixed-use projects

Candidate Profile

Education:

• Bachelor’s or Master’s degree in Hotel Management, Hospitality, or Business Administration from a reputed institution.

Experience:

• 20 + years in premium hospitality with at least 5 years in leadership roles at:
• Luxury hotel chains (Oberoi, Marriott, Taj, IHG, etc.)
• Preferably : High-end club management experience
• Lifestyle-led real estate communities or branded residences

Skills & Attributes:

• Deep understanding of luxury hospitality dynamics, HNWI behaviour, and community management
• Proven ability to manage large-scale operations, budgets, and diverse vendor ecosystems
• Strong leadership, interpersonal, and experience innovation capabilities
• Familiarity with hospitality technology platforms (ERP, CRM, POS, app integrations)

Share your resume at Kaniak.bhambri@bptp.com