Guest Relations Specialist

Job Description

As a Guest Relationship Executive at our Luxury Sales Gallery, you will play a pivotal role in providing exceptional customer service and fostering strong relationships with potential clients and visitors. Your primary responsibility will be to ensure that guests have an unforgettable experience while visiting our sales gallery, thereby contributing to the overall success of our luxury sales initiatives. Key Responsibilities: Greet and welcome guests upon arrival at the sales gallery with warmth and professionalism. Preparing & Serving tea, coffee & snacks at the center. Provide personalized tours of the sales gallery, showcasing the luxury features and offerings to potential clients. Engage guests in meaningful conversations to understand their preferences, needs, and interests. Act as a brand ambassador, conveying the unique value proposition and prestige of our luxury products and services. Respond promptly to guest inquiries via phone, email, or in-person interactions, providing accurate information and assistance. Maintain a thorough understanding of the luxury real estate market, including current trends, competitor offerings, and industry developments. Collaborate closely with the sales team to support lead generation and conversion efforts, ensuring seamless communication and coordination. Assist in organizing and executing promotional events, exhibitions, and special sales initiatives to attract prospective clients. Ensure the cleanliness, organization, and aesthetic appeal of the sales gallery at all times. Collect and maintain accurate guest data and feedback to inform strategic decision-making and enhance the overall guest experience. Uphold high standards of professionalism, integrity, and confidentiality in all interactions with guests and colleagues. Event Planning, coordinating with marketing team, social media visibility. Creating good experience, adding to maximum footfalls. Ensuring Revenue, taking testimonials & maintaining customer relationship. Attributes: Impeccable grooming and presentation. Proactive attitude with a commitment to exceeding guest expectations. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. Team player with strong collaboration and relationship-building skills. Detail-oriented mindset with a focus on accuracy and efficiency. Share your resume at Kanika.bhambri@bptp.com Show more Show less