Guest Relations Specialist

Guest Relations Specialist

What You'll Do

• Be the first point of contact for guests, assisting them via phone, email, and chat to find and book the perfect getaway.
• Understand guest preferences and guide them through our unique collection of vacation homes.
• Manage reservations, confirmations, and cancellations efficiently while ensuring a smooth booking process.
• Coordinate with property owners to accommodate guest requests and special requirements.
• Maintain up-to-date property details, availability, and rates in our reservation system.
• Follow up with guests post-stay to gather feedback and enhance their future experiences.
• Monitor booking trends and contribute ideas to improve guest satisfaction and occupancy rates.

What We're Looking For

• A

  passionate learner

  with 1+ years of experience in customer service, hospitality, or travel.
• Excellent

  communication and interpersonal skills

  you should love engaging with people.
• Ability to

  multitask

  and manage time effectively in a fast-paced environment.
• A keen

  eye for detail

  and a problem-solving mindset.
• Basic understanding of

  marketing and negotiation techniques

  .

Bonus Skills (Not Mandatory, But a Plus!)

• Prior experience in reservations, hospitality, or the travel industry.
• Familiarity with CRM systems and reservation platforms.
• Knowledge of India's travel landscape and vacation rental market.

unforgettable experiences