7.0 - 9.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Job Title: Reservations Head Department: Operations / Reservations Location: Mumbai- CHEMBUR Reporting To: Business Head Experience Required: 7+ years (with minimum 3 years in a leadership role) Employment Type: Full-Time Role Overview: We are seeking a proactive and experienced Reservations Head to lead our reservations function in Mumbai. This role is critical in ensuring smooth and efficient management of bookings, delivering outstanding customer service, and optimizing occupancy across all properties. You will be responsible for leading the reservations team, driving process excellence, and working closely with cross-functional teams. Key Responsibilities: Lead and manage the end-to-end reservations process, ensuring all bookings, modifications, and cancellations are handled accurately and efficiently. Supervise and mentor the reservations team to ensure high performance and service excellence. Liaise with the sales, CRM, and operations teams to align inventory, pricing, and availability. Optimize occupancy and revenue through effective booking strategies. Handle high-priority bookings and escalations with a strong focus on customer satisfaction. Ensure adherence to TATs and SLAs for all reservation-related tasks. Maintain and update SOPs for the reservations department. Oversee the usage of reservation systems and tools; ensure data accuracy and system efficiency. Analyze booking trends and prepare regular reports to aid strategic decision-making. Stay informed on all property-related information, offerings, and local policies to ensure accurate communication with customers. Requirements: Minimum 7 years of experience in reservations, hospitality, travel, or real estate; at least 3 years in a managerial or team lead role. Excellent leadership and communication skills. Strong understanding of reservation platforms, PMS systems, and CRM tools. Customer-first mindset with problem-solving abilities. Ability to work under pressure and handle multiple priorities. Graduate in Hospitality, Tourism, or Business Management preferred. Why Join Us: Opportunity to lead a core function within a growing organization. Dynamic work environment with exposure to strategic business decisions. Work closely with senior leadership and cross-functional teams. Show more Show less

Posted 4 days ago

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Commercial Systems & QA Analyst Le Boat

0.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Le Boat, part of the Travelopia group, is the worlds leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada&aposs inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone. With guests from around the globe, including North America, Germany, and France, Le Boat operates in 9 countries with France&aposs Canal du Midi as the most famous and popular cruising ground. About The Role: We are looking for a detail-oriented and proactive Systems & Data Support Specialist Reservations- to join our growing team. This position plays a key role in supporting our reservations system, ensuring pricing accuracy, assisting with inventory control, and helping deliver clear insights through Power BI reporting. We Offer: Competitive salary based on experience Training and career development opportunities Generous referral program Access to Travelopia group benefits What you will be doing: Collaborate with colleagues across departments to understand system changes and testing requirements. Execute detailed test scenarios as required. Perform end-to-end testing of new processes and workflows related to the reservation platform. Identify and document any issues, bugs, or inconsistencies, and track them as required. Provide timely and actionable feedback to the development team and relevant stakeholders. Ensure testing is completed within the required timelines and meets quality standards. Conduct functional and user testing of the reservations system to ensure features work as intended. Maintain up-to-date and accurate pricing on the reservations platform, working closely with the rest of the commercial team. Assist in managing and updating inventory, ensuring product availability aligns with plans. Monitor system data to flag and resolve errors or inconsistencies. Support the creation and updating of Power BI reports for operational and commercial insights. Liaise with internal departments to resolve pricing or system issues. Contribute to process improvement initiatives related to systems and data workflows. What we are looking for: Strong computer skills with the ability to learn new systems Strong attention to detail and a methodical approach to tasks. Basic understanding of data systems or experience using reservation platforms (desirable but not essential). Familiarity with Excel; knowledge of Power BI or similar tools is a plus. Good communication and team collaboration skills. A proactive attitude with a willingness to learn. Takes initiative. Does not wait to be asked. Takes ownership Does what has to be done to deliver. Highest level of integrity, intellectual honesty, and strong work ethic. Excellent written and oral communication skills in English is essential Sharp, analytical, and thoughtful. We believe people perform best when they can be their true selves, and diverse teams drive better results. Were committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed. Travelopia ensures an inclusive environment for all. If you require accommodations during the recruitment process, please inform us here: [HIDDEN TEXT] LI-Hybrid Show more Show less

Posted 1 week ago

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