Guest Relations Specialist

As a Guest Relationship Executive (GRE) at our real estate team in Noida, your role will be crucial in ensuring a professional and engaging experience for our clients and visitors. You will represent our brand image and be the first point of contact for all inquiries and interactions. Key Responsibilities: - Greet and welcome visitors, clients, and prospective buyers to create a positive first impression. - Handle front desk operations including walk-in inquiries, calls, and appointment scheduling. - Assist the sales and CRM teams by managing customer walk-ins, documentation, and follow-ups. - Provide project-related information to visitors and guide them to the concerned department. - Coordinate with internal teams to ensure a seamless client experience. - Manage client feedback, queries, and escalate issues for quick resolution. - Maintain records of client visits, inquiries, and interactions for reporting purposes. - Support in organizing site visits, events, and promotional activities. Required Skills & Competencies: - Excellent communication and interpersonal skills in English & Hindi. - Pleasant personality, confidence, and customer service orientation. - Ability to handle client interactions with professionalism and empathy. - Basic knowledge of MS Office (Word, Excel, Outlook). - Experience in real estate, hospitality, aviation, or front desk roles preferred. - Strong organizational and coordination abilities. Qualifications: - Graduate in Hospitality, Business Administration, or any discipline. - Prior experience as a GRE, Front Office Executive, or Customer Service Executive is an advantage. In addition to the above responsibilities and qualifications, you will have the opportunity to work with a leading real estate brand, exposure to client-facing and customer relationship management roles, a growth-oriented work culture with professional training and mentoring, as well as an attractive salary and incentives.,