Guest Relations Specialist

• Greets, Verifies and directs visitors/guests to the relevant department/Host.
• Greet each visitor/guest upon arrival and determine their needs.
• Address customer concerns and answer any questions to the best of their knowledge.
• Assume responsibility for the safety of their visitors/guests and supervise other staff members when necessary.
• Anticipating guest needs and building rapport with them.
• Attend to special guests (e.g. VIPs) and answer their inquiries.
• Providing information about amenities, areas and venues and promoting services.
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions).
• Provide information about amenities, areas and venues and promote services.
• Anticipate guest needs and build rapport with customers
• Issues and collects badges and passes to visitors authorized to enter company property.
• Responsible for visitor management including DPS and visitor records.
• Responsible for reception area to maintain a high level of cleanliness & presentability.
• Applies appropriate protocol, discretion, and diplomacy when assisting such visitors as government officials, company customers, and the media.
• Takes proper facilities round every morning & take appropriate corrective actions as required.
• Shows sensitivity to the culture and customs of local and foreign visitors
• Implements magazine/newspaper subscriptions / Cable TV subscriptions on a need basis.
• Monitor all the various registers kept at the front desk & rear entrance.
• Attends incoming phone calls.
• Responsible for office supplies (stationery, cafeteria and cleaning) & Inventory keeping
• Arranges conference calls as & when requested by end users
• Provides general administrative support to all employees and visitors
• Supports BGES team during any event as & when directed
• Supports the HR team during mass recruitment drive/hiring drive
• MIS – Daily, Weekly & Monthly e.g., dialogic/call tree etc. or as directed by the BSS/BSM
• Update & Circulate the desk phones extension list
• Manage Meeting room booking requests by end users
• Custodian / responsible for employee RFB / IT claims onward dispatch to BDO from time to time
• Maintaining & reconciling the Distribution List (DL) for respective towers periodically
• Get trained in FAS/PAS & help employees during any emergency evacuation.

Basic Qualifications (Required Skills/Experience)

• Minimum of Bachelor’s degree, Graduate in hospitality/administration/Engineering or equivalent.
• At least 5+ years of relevant work experience

Skill Set

• Able to collaborate with internal team members as well as external stakeholders
• Effective Communicator with good verbal and written communication skills
• Knowledge of advanced Microsoft Office tools (Word, Exel, PowerPoint, etc)
• Good interpersonal skills and Intermediate analytical skills
• Quick learner & has an eye for details.
• Customer-focused and Capability to manage and lead teams.