Guest Relations Specialist

Company Description

Sigma Consultancy Services, founded in 2011 by Ms. Neelam Chaudhary, is a trusted partner for over 100 businesses across India, offering innovative solutions for HR, Executive Search, and Leadership Hiring. Over the past 15+ years, Sigma has built a reputation as a reliable provider of strategic and operational services for organizations ranging from start-ups to large enterprises across diverse industries. With a commitment to excellence, Sigma delivers expertise in areas such as workforce planning, HR process transformation, statutory compliance management, and comprehensive advisory services for various sectors. Sigma's philosophy, “Passion for Excellence,” drives tailored solutions that ensure leadership impact, operational efficiency, and sustainable growth.

Job Title: Guest Relation Specialist

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About the Role

Guest Relation Specialist

Key Responsibilities

• Welcome and assist high-end clients, visitors, and walk-ins at the sales gallery/site office.
• Maintain a premium and professional environment aligned with the brand’s luxury standards.
• Coordinate client meetings, property tours, and appointment scheduling.
• Ensure seamless communication between clients and the sales/CRM teams.
• Handle client queries, provide accurate information, and ensure timely follow-ups.
• Manage reception activities, visitor logs, and hospitality arrangements.
• Support event coordination, customer engagement activities, and project site visits.
• Ensure high standards of grooming, conduct, and customer service at all times.
  

Key Requirements

• Background in

  Hospitality (Hotels), Aviation (Cabin Crew/Ground Staff), or Real Estate Guest Relations

  .
• Excellent communication skills (English & Hindi).
• Highly presentable, confident, and service-driven.
• Ability to manage premium clientele with professionalism and warmth.
• Strong coordination, problem-solving, and interpersonal skills.
• Ability to handle pressure and deliver a luxury customer experience.
  

Preferred Qualifications

• Bachelor’s degree in Hospitality, Customer Relations, or related field.
• Prior experience in luxury hotels, airlines, real estate customer experience, or concierge services.