Head of Hospitality

Role Overview: You will lead and oversee the operations of all hospitality outlets, ensuring consistency in quality, service, and brand experience. As the Head of Hospitality, you will be responsible for driving profitability, maintaining brand standards, managing MIS reporting, and spearheading expansion across new locations. Your strategic thinking and experience in multi-unit management will be key in achieving operational excellence and business growth. Key Responsibilities: - Oversee daily operations of all hospitality branches (restaurants, cafs, or lounges) to ensure consistency in quality, service, and brand experience. - Develop and implement operational strategies to enhance efficiency and guest satisfaction. - Supervise branch managers and department heads to achieve performance and revenue goals. - Take full ownership of Profit & Loss (PnL) statements for all branches. - Develop and monitor financial budgets, control costs, and improve profit margins. - Prepare and analyze Management Information System (MIS) reports for management review. - Identify areas of improvement and implement corrective measures for underperforming units. - Identify new market opportunities and lead expansion plans across regions. - Evaluate and finalize potential locations for new outlets in collaboration with management. - Work closely with marketing, finance, and operations teams to execute launch plans. - Develop strategic partnerships to enhance brand visibility and customer acquisition. - Mentor and develop branch managers and key operational leaders. - Build a performance-driven culture emphasizing teamwork and accountability. - Implement standardized SOPs and ensure compliance across all outlets. - Maintain and improve service standards across all branches. - Address customer issues promptly and effectively. - Ensure hygiene, safety, and legal compliance at all outlets. Qualifications Required: - Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field. - Minimum 7-10 years of experience in hospitality operations, with at least 3 years in a multi-unit leadership role. - Strong knowledge of PnL management, MIS reporting, and operational analytics. - Excellent leadership, communication, and decision-making skills. - Proven track record in driving growth, profitability, and new outlet expansion. - Proficient in MS Excel, POS systems, and hospitality management software.,