Head of Hospitality

About the Role

The Head – Hospitality will be responsible for conceptualizing, strategizing, and delivering best-in-class hospitality experiences across the company’s residential complexes, clubhouses, sales galleries and F&B outlets. As the custodian of the company’s hospitality ethos, the incumbent will play a pivotal role in enhancing customer satisfaction, building brand perception, and setting benchmarks in service excellence. This is a leadership position, reflecting the strategic importance of hospitality as a core differentiator in the company’s value proposition.

Responsibilities

Strategic Leadership:

• Define and implement a hospitality vision aligned with the company’s premium brand positioning.
• Develop long-term strategies for club operations, community engagement, and F&B service excellence.
• Present hospitality performance and plans to the Board and work closely with promoters on strategic initiatives.

Club & F&B Operations:

• Oversee operations of all clubs, lounges, sales galleries and F&B outlets across projects ensuring consistent service quality.
• Introduce and standardize SOPs across all hospitality touchpoints.
• Monitor KPIs including customer satisfaction, footfall, revenue per outlet, and operational efficiency.

Customer Experience & Brand Building:

• Design memorable resident and guest experiences that reflect premium living.
• Partner with Sales, CRM, and Marketing teams to amplify the hospitality edge in customer communications.
• Leverage hospitality-led engagement as a post-possession retention and referral strategy.

Financial & Operational Management:

• Prepare and manage annual budgets for hospitality operations.
• Ensure profitability of F&B outlets while maintaining high service standards.
• Implement cost control and inventory management systems.

Team Building & Vendor Management:

• Build and lead a team of high-performance hospitality professionals.
• Drive a culture of continuous training, upskilling, and service excellence.

New Initiatives & Innovation:

• Introduce new hospitality formats, events, and resident programs.
• Benchmark global trends in lifestyle and community living and adapt relevant innovations.
• Explore digital hospitality tools (e.g., concierge apps, contactless services, loyalty programs).

Qualifications

• Degree in Hotel Management
• Proven track record in managing hospitality vertical of real estate group ,premium club or hotel operations.
• Strong understanding of F&B management, customer experience, and residential community dynamics.
• Excellent leadership, interpersonal, and communication skills.
• Exposure to working with promoters and aligning with their vision.
• Ability to balance premium experience delivery with financial prudence.

Required Skills

• Strong understanding of F&B management.
• Excellent leadership and communication skills.

Preferred Skills

• Exposure to working with promoters.
• Ability to balance premium experience delivery with financial prudence.