Head of Hospitality

The Head of Hospitality will play a crucial role in conceptualizing, strategizing, and delivering exceptional hospitality experiences within the company's residential complexes, clubhouses, sales galleries, and F&B outlets. As the custodian of the company's hospitality ethos, you will be instrumental in enhancing customer satisfaction, shaping brand perception, and establishing service excellence benchmarks. This leadership position underscores the strategic significance of hospitality as a key differentiator in the company's value proposition. Your responsibilities will encompass various key areas: Strategic Leadership: - Define and execute a hospitality vision that aligns with the company's premium brand positioning. - Develop long-term strategies for club operations, community engagement, and F&B service excellence. - Present hospitality performance and plans to the Board and collaborate closely with promoters on strategic initiatives. Club & F&B Operations: - Supervise the operations of clubs, lounges, sales galleries, and F&B outlets across projects to maintain consistent service quality. - Introduce and standardize Standard Operating Procedures (SOPs) across all hospitality touchpoints. - Monitor key performance indicators (KPIs) such as customer satisfaction, footfall, revenue per outlet, and operational efficiency. Customer Experience & Brand Building: - Craft distinctive resident and guest experiences that embody premium living. - Collaborate with Sales, CRM, and Marketing teams to emphasize the hospitality aspect in customer communications. - Utilize hospitality-driven engagement as a post-possession retention and referral strategy. Financial & Operational Management: - Develop and oversee annual budgets for hospitality operations. - Ensure the profitability of F&B outlets while upholding high service standards. - Implement cost control measures and efficient inventory management systems. Team Building & Vendor Management: - Establish and lead a team of high-performance hospitality professionals. - Foster a culture of continual training, upskilling, and commitment to service excellence. New Initiatives & Innovation: - Introduce innovative hospitality formats, events, and resident programs. - Stay abreast of global trends in lifestyle and community living, adapting relevant innovations. - Explore the integration of digital hospitality tools, such as concierge apps, contactless services, and loyalty programs. Qualifications: - Degree in Hotel Management. - Demonstrated success in managing the hospitality vertical of a real estate group, premium club, or hotel operations. - Profound understanding of F&B management, customer experience, and residential community dynamics. - Exceptional leadership, interpersonal, and communication skills. - Experience in collaborating with promoters and aligning with their vision. - Ability to balance premium experience delivery with financial prudence. Required Skills: - Proficiency in F&B management. - Strong leadership and communication abilities. Preferred Skills: - Experience in working with promoters. - Skill in balancing premium experience delivery with financial prudence.,