Job Title
Assistant Manager – Human Resources
Function
Human Resources
Reports To
Regional Head – Human Resources
Location
Bangalore
Travel Required
25%
☐ 50%
☐ 75%
þ
About DHL Blue Dart Express India:
At
Blue Dart,
we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of
DHL Group
, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.We are proud to be consistently ranked among
India’s Top 100 Great Places to Work
® and recognized as part of the DHL Group’s
Top Employer
certification across multiple regions. Being an
Employer of Choice
is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—
Blue Dart is where you belong
.
Position Overview:
The Assistant Manager – HR Operations plays a pivotal role in ensuring seamless execution of end-to-end HR operational processes across the region. This role ensures accuracy in employee data management, payroll coordination, and statutory compliance while acting as a key liaison between regional teams and central HR. The position supports business continuity through timely, compliant, and employee-centric HR service delivery.
Job Purpose:
To ensure efficient execution of HR operations in the region, maintaining accurate employee records and facilitating timely payroll and benefits administration. The role ensures compliance with corporate policies and statutory requirements while delivering prompt employee support.
Key Roles & Responsibilities:
HR Operations Governance
- Lead and manage end-to-end HR operations in the region ensuring alignment with corporate policies, statutory norms, and operational excellence.
- Oversee timely and accurate execution of payroll inputs, benefits administration, employee reimbursements, and HR documentation.
HRIS and Employee Records Management
- Ensure accuracy, consistency, and confidentiality in maintaining employee records and HRIS data.
- Supervise regular audits of data and collaborate with IT/HR Tech teams for system enhancements and data migration projects.
HR Data Analytics and Reporting
- Leverage HR analytics to provide insights on employee lifecycle metrics—attrition trends, payroll trends, joining/exit patterns, leave utilization, and compliance adherence.
- Design and publish periodic dashboards and reports to support decision-making for regional and corporate HR leadership.
Compliance and Audit Readiness
- Ensure adherence to internal controls and statutory requirements across all HR operations.
- Lead preparation and response for internal and external audits, ensuring zero non-compliances.
Exit and Full & Final Settlements
- Lead the full and final settlement process with due diligence, ensuring compliance with policies and timelines.
- Coordinate inter-departmentally (IT, Finance, Admin) for smooth clearance and exit documentation.
Employee Services and Query Resolution
- Oversee a responsive employee query management process and drive continuous improvement in employee satisfaction related to HR operations.
- Monitor SLA adherence and reduce escalation rate through data-backed service audits.
Process Improvement and Automation
- Identify opportunities for digitization and automation within HR operations to improve efficiency, accuracy, and employee experience.
- Collaborate with cross-functional teams to implement technology-based solutions and process re-engineering initiatives.
Strategic Support & Stakeholder Engagement
- Provide strategic support to Regional Head – HR by generating actionable insights from HR operational data.
- Engage with leadership to co-develop region-specific people operations strategies.
Qualifications & Experience:
Education:
- Postgraduate degree in Human Resources / Business Administration / Personnel Management (MBA/PGDM or equivalent) from a recognized university or institution.
- Additional certifications in HR operations, HR analytics, or HRMS platforms (e.g., SAP SuccessFactors, Oracle HCM, Workday) are preferred.
Experience:
- 5 to 8 years of progressive experience in HR operations, preferably in a multi-location or regional setup.
- Proven experience in managing HRIS systems, payroll coordination, employee lifecycle operations, and full & final settlements.
- Hands-on experience in HR analytics, data-driven decision-making, and driving compliance and audit readiness.
- Strong exposure to labor law compliance, documentation standards, and process automation in HR.
Skills & Capabilities:
Core Technical Skills:
- HRIS Management (e.g., SAP, Workday, SuccessFactors)
- Payroll & Benefits Administration
- HR Analytics & Dashboard Reporting
- Employee Lifecycle Management (Onboarding to Exit)
- Statutory & Regulatory Compliance
- Full & Final Settlement Processing
- Documentation & Audit Readiness
- Process Optimization & SOP Development
Behavioural Competencies:
- Attention to Detail & Accuracy
- Problem Solving & Analytical Thinking
- Collaboration & Stakeholder Management
- Time Management & Prioritization
- Ethics & Confidentiality
- Customer Centricity (Employee Experience Focus)
- Result Orientation
- Adaptability & Continuous Learning
Key Performance Indicators:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
HRIS and Employee Data Management
- % accuracy of employee records in HRIS
- Timeliness of data updates and record audits
2
Payroll Input & Benefits Administration
- Timely submission of accurate payroll inputs
- % error-free payroll disbursement
- SLA adherence
3
Full & Final Settlements
- % adherence to TAT for F&F processing
- Documentation and compliance accuracy
4
Employee Query Management
- % of queries resolved within defined TAT
- Internal satisfaction rating from employees
5
Compliance and Audit Readiness
- No. of non-compliance issues in audits
- Timely submission of audit data and statutory documents
6
Analytics and Reporting
- Timely and accurate generation of HR dashboards
- Adoption of data-driven decisions in HR Ops
7
Process Improvement & SOP Adherence
- % compliance with SOPs
- No. of HR process improvements initiated and implemented
8
Onboarding & Documentation
- % of new joiner files completed on time
- Accuracy of joining documentation
9
ESG – Social & Governance Compliance
- Timely HR reporting on diversity and inclusion metrics
- Adherence to fair employment practices
- Initiatives to support employee well-being, engagement, and ethical compliance
Why join DHL Blue Dart?
When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect:
- Competitive compensation and performance-linked incentives that reward your contribution.
- Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
- Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
- A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
- Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
- The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.
Join us and be part of a company that’s not only a leader in logistics—but also a
trusted Employer of choice
, committed to your growth, well-being, and long-term success.
