Sales Support Specialist

Job Description

Job Description for Lead-Sales Support and Bid Management Preferred Experience : 10+ years Work Location: Kolkata About RS Software RS Software builds global, national and enterprise payment platforms, and has presence in four continents. The product suite combines with knowledge systems built over 30 years, delivering mission-critical payment solutions that combine innovation and entrepreneurship to create the new gold standard for digital payments. With approximately 40% of the global digital payment volumes in 2021 processed on platforms built by RS Software, the vision is to deliver Payments at the Speed of Thought . RS Software is focused on the global payments modernization market, providing large-scale, high-performance payment systems, serving central Infrastructures, financial institutions, payment network providers, payment processors and software companies providing products to the payment industry. The company's product suite offers ISO 20022 ready, open payments architecture using a cloud-based microservices framework - optimizing costs, seamless integrations with commoditized products, and accelerates the pace of adoption. The company’s solutions today are installed in 12 of the top 20 banks in India, and the four major platforms built by RS Software cumulatively process annually 350+ billion transactions world-wide, giving the company a rare track record in the payments domain. RS Software’s product suite is getting recognized in some important markets, which is creating strategic partnerships, the foundation for the company’s long-term growth. RS Software has bult India’s digital payment infrastructure, the three major payment platforms, which are transforming the lives of a billion+ people. Instant digital payment platform (UPI) Bill payment platform - Bharat Bill Payment System (BBPS) Enterprise Fraud and Risk Management (EFRM) Why RS Software? RS provides a unique experience of engaging in some world class product development and prestigious large scale payment platforms that caters to billions of people We provide opportunity to learn and develop high throughput transaction processing systems RS Software is one of the few technology and payment solutions providers where talented individuals have the opportunity to work on cutting-edge, complex, and mission-critical IT projects. We offer ample career opportunities to hardworking and skilled employees. Our Talent Management Program is specifically designed to identify the interests of each employee and match them with suitable career paths within their desired domains, allowing them to make the best possible use of their skillsets in reaching their goals. We invest in the knowledge and skill development of our employees with RS School of Payments – the industry’s most comprehensive training platform. There are three main areas of focus that the Academy and School address: current technology skills, professional development and payments domain knowledge. Our customized training program, well-defined career mapping process and comprehensive appraisal system is designed to help every employee achieve their goals. To address the challenges of relocation, we offer employees coming from other regions reimbursement for expenses associated with their moves as well as complimentary interim facilities, such as guesthouse accommodations, to ease the transition. We also assist employees with finding suitable housing. Key Responsibilities: Bid Management Leadership Lead end-to-end bid lifecycle management for all RFIs, RFPs, RFQs, and proposals Manage a rolling pipeline of all proactive opportunities and mid-sized/large RFIs/RFPs Prepare and maintain bid plans, timelines, and deliverable trackers for all opportunities Sales Support Management - Solution Design, Point-of-View, Sales Collateral, Proposals and Contracts Lead the Pre-Sales and Sales Support function - Work closely with Sales, Product Teams, Delivery, and Executive Stakeholders to drive timely and high-quality responses to customer inquiries, RFPs, and other requests Own the coordination of solutioning, estimations, pricing inputs, proposal content, and reviews - Be the primary owner of finalising the presentations and proposals for all sales opportunities Support Sales team in preparing sales collateral, presentations, proposals, contracts, agreements, and other relevant documents as part of the sales execution, ensuring accuracy and completeness. All collateral/documents requiring solutions related to our products or bespoke development or maintenance to be prepared by the respective product/delivery teams, which the Pre-sales Lead will then refine for effective messaging and deliver to Sales team Manage checklists and quality control processes to ensure alignment with client needs and RS Software standards Maintain all documentation and knowledge repository and leverage the same for future sales opportunities. Establish and maintain effective communication channels between Sales and Product (solutioning) teams Products/Offerings Knowledge Maintain a working knowledge of all RS Software products/offerings and value propositions. Stay updated on industry trends Process and Quality Governance Conduct regular status reviews with internal stakeholders Ensure that all deliverables are clear, compelling, customized, and submitted before deadlines Drive improvements in the proposal development and knowledge management process Sales Coordination - Cross-Functional Collaboration Act as the central point of contact for bid-related activities across departments. Facilitate communication between all these teams to ensure alignment and synergy Support Sales Leadership with bid/no-bid decisions, executive summaries With support from Product teams, provide product information - product features, benefits, integration processes, and value proposition - to the Sales team and prospects, as needed, to ensure the sale of our product/solution for each sales opportunity Collaborate with the Sales, Products, Marketing, and Delivery teams to prepare for meetings, presentations, and demonstrations for prospective clients Collaborate with colleagues in the Sales team and with finance and senior management teams to prepare, review and refine business propositions and win strategies for every sales opportunity Reporting and Communication Analyse sales pipeline to prepare, execute and track sales support execution plan and report all performance metrics every week and at the end of each month. Identify areas for improvement and implement course-corrections Maintain dashboards on bid status, win/loss analytics, and lessons learned Provide weekly updates to sales leadership on active and upcoming bid efforts Desired Experience and Skills: Experience in sales support, pre-sales operations, or bid/proposal management in a technology company (preferably in payments, fintech, BFSI, or enterprise software) Knowledge of digital payment technologies, trends, and regulatory landscape in the target market, in one or more of the following areas: Real-time Payments, Bill and Invoice Payments and other Overlay Services, Fraud and Risk Management, Merchant Acquiring and Acceptance, Cross-border Payments, and Payment Modernization Strong project management and organizational skills with the ability to track and manage multiple deliverables concurrently Experience working with product and delivery teams in preparing client proposals, solution outlines, and commercial estimations Proven success in supporting wins from large-scale RFPs/RFIs and high-stakes proposals Strong attention to detail, deadline focus, and stakeholder management skills Excellent written and verbal communication skills; ability to synthesize technical inputs into business language Proficient in MS Office (Word, PowerPoint, Excel), proposal templates, and CRM tools (Salesforce or similar) Preferred Qualifications: Familiarity with payment systems, real-time payments, or fraud/risk platforms is a plus Experience working with global teams and clients across North America and Europe PMP or APMP certification is desirable but not mandatory What We Offer: A leadership opportunity with visibility into strategic deals and client acquisition Opportunity to work across RS Software’s innovative suite of digital payment solutions Collaborative, fast-paced work culture with global exposure Competitive compensation and performance-based incentives Show more Show less