HR Coordinator

Organization Summary

TEACH was established in 2016 as a non-profit organization. We currently operate across three campuses in Mumbai, Delhi and Pune, and our vibrant community comprises 500+ students. With extensive industry connections across 30+ employers and sustainability partner organizations, we follow a holistic outcome model. Our student programs cover the following three pillars: Higher education, Skills development , and Aptitude development. 

Our programs for Corporates include: Employees sensitization, Training sessions on Indian Sign Language (ISL) and interpretation, and Onboarding support. 

We pride ourselves on our organizational culture that is driven by: Collaboration and Inclusivity, Continuous Learning and Growth, and Open Communication and Transparency. 

For more details, we welcome you to visit our website: https://teachedu.in/ . You can also visit us on our social handles: Facebook, LinkedIn, Instagram and YouTube.

Role Summary

As an organization, we are committed to recruiting the right talent for the right role, and providing all our employees a great career experience - ensuring they feel deeply valued for their contributions, and stay motivated, inspired and engaged. The HR function plays a critical role in making this a reality. 

As the HR Coordinator, your role will include managing the entire recruitment process, coordinating our employee rewards and recognition program, running periodic employee engagement activities across all our offices, coordinating org-wide events with Co-Founders, monitoring employee welfare and wellbeing in collaboration with managers, managing the performance appraisal cycle, providing relevant admin support during L&D events, administering payroll and benefits per organizational guidelines, and ensuring a caring culture that complies with our organizational values and all relevant HR related compliances. 

This will be an individual contributor role where you will be reporting directly to one of the Co-Founders at TEACH. The role will be based out of one of TEACH’s offices in Mumbai, Delhi or Pune, therefore we are looking for candidates who are already based out of one of the above cities. Please note that periodic travel to the various TEACH offices would be a requirement, as part of this role. 

Responsibilities

Recruitment and Onboarding: 

1. Managing the end-to-end recruitment process – including building job descriptions, sourcing through various channels (e.g. employee referrals, job boards, staffing agencies, social media, etc.), conducting preliminary interviews, coordinating final interviews, conducting relevant background screening checks, informing candidates on their results, and rolling out offer letters
2. Ensuring effective and structured onboarding of all new hires based on the organization’s onboarding toolkit, with 100% compliance 
3. Ensuring probationary reviews are completed on time and confirmation letters are generated in a timely manner from the HR system 
4. Sharing relevant compensation-related data insights (based on hiring activity and market analysis) with Co-Founders 

Employee Engagement:

1. Coordinate org-wide employee communication and engagement events such as Annual offsite and periodic townhalls by planning with the Co-founders in advance, sending employee communications and arranging for slide decks, assisting with logistical arrangements for the events, etc. 
2. Take lead on hosting periodic fun@work events for employees in partnership with Managers, using an Annual Employee Events calendar
3. Ensure smooth and efficient running of the periodic Employee rewards and recognition program org-wide, including sending nomination reminders to all employees, ensuring nominations get submitted on time, coordinating with jury panels on timely nominations review, assisting with procurement of awards within budget and timelines, and ensure 100% adherence to the Rewards and Recognition Policy

Performance Management System 

1. Ensure smooth and efficient running of the Performance Management process including: ensuring all team members’ KRAs are finalized per agreed timelines, sending appraisal review reminders to all employees, ensuring all appraisal data and promotion nominations are submitted on time, coordinating with Co-Founders on review of appraisal scores and nominations, and ensuring timely generation of appraisal letters 
2. Respond to FAQs from leaders and employees on performance management process, and offer timely support to them
3. Coordinate with managers and Co-Founders in case of Performance Improvement Plans (PIP) and log PIPs within the HR system; monitor timely PIP closures. 

Employee Connect and Grievance Handling

1. Meeting with all employees periodically across all TEACH campuses to offer them a safe and caring space to discuss and receive feedback on what is going well, what can be better, their suggestions and ideas; and sharing suggestions and ideas received with the Co-Founders 
2. Being available for group meetings as well as one-on-one meetings with employees and managers in-person or on VC or phone in case of grievances and issues 
3. Coordinating the organization’s grievance handling process through timely and efficient investigation and resolution, participating as a neutral party during manager-employee meetings to offer support and help address grievances constructively, and maintaining Grievance Handling Records and documentation as part of the Grievance Redressal Process 
4. Facilitating documentation of disciplinary action (e.g. Warning letters) and logging them into the HR system

HR Database and Compliance 

1. Ensuring all employee data and updates are logged into the HR system in a timely manner 
2. Ensuring statutory adherence to applicable labour laws, regulations, and industry standards to foster a fair, respectful and caring work environment for all employees 
3. Running annual policy refresher sessions and compliance courses such as Prevention of Sexual harassment Act (PoSH), etc. 

Employee Exit and Offboarding 

1. Assisting managers and Co-Founders with timely retention discussions with employees in case of resignations
2. Ensuring 100% adherence to the organization’s Offboarding processes including capturing valuable information through exit interviews, and effective implementation of the offboarding checklist. 

Education and Experience:

• Bachelor’s degree or Master’s degree in any academic stream (an HR certification would be preferred)
• 1-2 years of relevant work experience in HR (especially recruitment and employee engagement activities)
• Prior experience in the social sector would be an added advantage, although not mandatory

Knowledge, Skills and Competencies:

• Good written and verbal communication skills in English and Hindi (spoken Marathi would be an added advantage)
• Warm and friendly demeanor with excellent interpersonal skills, and ability to build meaningful trustworthy relationships
• Self-driven with high levels of integrity and ability to maintain confidentiality 
• Good time management skills with the ability to multitask and meet agreed timelines
• Ability to influence through dialogue, and persuade others to right course of action 
• Attention to detail and perseverance 
• High emotional maturity with the ability to resolve conflicts through mediation and objective analyses 
• Comfortable using Google Work Suite (Docs, Slides, Sheets, Google Drive) or willingness to learn
• Ability to comply with agreed HR standards and processes 
• Tolerance for ambiguity and comfort with change management (as this role will play a vital role in implementing new HR processes, as needed)