603 Mediation Jobs

"Hi, I'm a labor law advisor, advocate, and president of a labor union with 10 years of experience handling labor dispute cases in labor courts. I'm seeking assistance for a case and also practice in commercial courts and mediation matters. We're looking for a female advocate to join our team for this role."

I-Call International and Medilinkers are looking to hire Bengali interpreters to work remotely. As a Bengali-speaking medical interpreter, your primary responsibility is to facilitate communication between healthcare providers and patients who speak Bengali. Your duties may include: Interpretation: You will be responsible for accurately interpreting medical terminology, diagnoses, treatments, and other information between Bengali-speaking patients and healthcare providers, including doctors, nurses, and other medical staff Cultural mediation: You may need to provide cultural mediation services to help patients understand the healthcare system and how to navigate it effectively. You may also need to help healthcare providers understand cultural differences that may affect patient care. Confidentiality: You must maintain patient confidentiality and adhere to ethical standards in the interpretation profession. Documentation: You may be responsible for documenting interpretation services provided, including the date, time, duration, and type of interpretation. Professional development: You will need to keep up-to-date with the latest medical terminology and healthcare practices to ensure accurate interpretation. Qualifications for a Bengali consecutive medical interpreter: Fluency in Bengali and English Experience in interpretation or Translation Knowledge of medical terminology and familiarity with the healthcare system are also important. Good communication skills, cultural sensitivity, and the ability to work well under pressure are essential for success in this role. Technical Requirements: Good internet (15 Mbps Download and upload speed) Good PC (Intel Core i7 or equivalent processor and higher with a minimum of 8 GB RAM memory) USB headsets are compulsory. (USB Wired Headset should be a Logitech H390 or any similar headset; it should have noise cancellation.) LAN connection (Hardwired connection with Ethernet cable) Latency ≤ 100 ms HD Webcam Professional working space Pay rate: 6 USD per hour

About Chubb Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com. About Chubb India At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning. Position Details: Job Title : Integration Platform Architect Function/Department : Technology Location : [Hyderabad/Bengaluru – Work from Office] Employment Type : Fulltime Role Overview Key Responsibilities: Lead the architecture design of core global platforms across Chubb, including underwriting, integration, API, and other business and engineering platforms. Develop strategic vision and roadmaps for platforms across Chubb. Understand the needs of the platform client teams, and influence platform roadmaps to meet those needs. Influence teams across the company to adopt platforms, and create patterns to make adoption easier Develop flexible, adaptable, modular, and reusable business solution architecture designs in collaboration with business stakeholders and the engineering team that align with Chubb Enterprise Architecture standards. Review high-level designs with the technical lead and developers, review code, enforce best practices, debug critical issues to deliver industry leading technology solutions. Responsible for identifying technology risk and corresponding mitigation strategies. Implement appropriate solution architecture governance processes and tools while maintaining a key focus on design patterns and technology standards. Act as an enabler of Agile and DevOps practices in collaboration with product delivery and operation support teams. Explore, evaluate, and promote technology innovation within the enterprise. Evaluate, learn, and assist teams with open-source technology solutions. Key contributor to driving the strategy and direction for the modernization of the Chubb technology portfolio. Bachelor's Degree, Computer Science or Engineering degrees preferred. Hands on architect who is comfortable working with engineers at code/detailed design level. Required technical skills: 15+ years of experience in software engineering and architecture. Coding experiences and skills preferred in Java, .Net, Python, Kafka, MQ, JavaScript, Angular, Node.js, and Azure. Ability to guide and mentor development teams on sound design and coding principles, best practices in API-based, Micro Services and Cloud environments. Ability to work with development teams closely together to review code, recommend best practices, and mentor junior engineers. Experience in application modularization and modernization including adoption of Micro Service Architecture models. Experience in Integration Architectures from Service Bus to API Mediation and Event Bus models. Ability to abstract-up to harvest patterns and articulate design decisions with senior audience (CIO level). Knowledge and experience of insurance underwriting platform architectures is a plus. Experience in Information Security and Risk Management Experience in cloud solution design and implementation of IaaS, PaaS and SaaS and hybrid models Understanding of platform design and technology considerations to build out an ecosystem for producers, clients, and internal staff. Qualifications for Internal Candidates Bachelor's Degree, Computer Science or Engineering degrees preferred. Hands on architect who is comfortable working with engineers at code/detailed design level. Why Chubb? At Chubb, we believe in fostering a culture that reflects integrity, inclusivity, and purpose-driven innovation . Global Collaboration : Work on projects that have a direct impact across Chubb’s global markets and serve millions of customers. Inclusive Culture : Be part of an environment that values diversity, equity, and inclusion , where every voice matters, and ideas are respected. Professional Growth : Access world-class learning, leadership programs, and development opportunities tailored to empower your career journey. Work-Life Integration : Experience a supportive, flexible work environment that prioritizes employee well-being. Community Responsibility : Join initiatives that drive sustainable practices and support the communities we serve, reflecting Chubb’s commitment to corporate responsibility. Employee Benefits Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include: Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs. Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits. Join Us With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion , and are ready to make a difference, we invite you to be part of Chubb India’s journey

I-Call International & Medilinkers are looking to hire more Punjabi Interpreters to work remotely. As an Punjabi consecutive medical interpreter, your primary responsibility is to facilitate communication between healthcare providers and patients who speak Punjabi . Your duties may include: Interpretation: You will be responsible for accurately interpreting medical terminology, diagnoses, treatments, and other information between Punjabi -speaking patients and healthcare providers, including doctors, nurses, and other medical staff. Cultural mediation: You may need to provide cultural mediation services to help patients understand the healthcare system and how to navigate it effectively. You may also need to help healthcare providers understand cultural differences that may affect patient care. Confidentiality: You must maintain patient confidentiality and adhere to ethical standards in the interpretation profession. Documentation: You may be responsible for documenting interpretation services provided, including the date, time, duration, and type of interpretation. Professional development: You will need to keep up-to-date with the latest medical terminology and healthcare practices to ensure accurate interpretation. Qualifications for Punjabi consecutive medical interpreter: Fluency in Punjabi and English Experience in interpretation or Translation Knowledge of medical terminology and familiarity with the healthcare system is also important. Good communication skills, cultural sensitivity, and the ability to work well under pressure are essential for success in this role. Technical Requirements: 15Mbps Download and Upload USB headsets are compulsory Good PC (core i5, 6th gen or higher with a minimum of 8GB RAM) LAN (Ethernet) connection HD Webcam Timings: Hourly Shift Program Pay rate: 7 USD per hour.

Job Description Summary Jobs that have leadership responsibility for the full scope of legal function within the business, manage multiple Job Families within this function including Corporate Social Responsibility, Enterprise Risk Management (ERM) and JV board governance. Typical job within a job family of this type might include General Counsel, and sit at a P&L or sub P&L level of the organization. Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process. Job Description Roles and Responsibilities Strategic Leadership Provides strategic leadership for the organization’s legal function, operating at the enterprise level. Responsible for setting legal strategy, ensuring compliance, managing legal risk, and advising senior leadership on complex legal matters. Recognized as a subject matter expert and emerging thought leader within the organization. Plays a key role in ensuring functional excellence & fostering cross-functional collaboration to support business objectives. Plays a pivotal role in shaping legal strategy and policy within a specific business unit, segment & functional area. This position holds significant influence over budgetary decisions and operates within established functional policies. The role contributes to the development and refinement of operational guidelines and legal policies on critical matters impacting the business. Leads others to address complex problems, evaluating quality of information received. Uses multiple internal and external resources outside of own function to help arrive at a decision. Keeps oneself and team abreast of latest revisions and amendments to legal frameworks. Applies strong analytical acumen to assess the quality and reliability of diverse information sources. Draws on a wide network of internal stakeholders and external experts to support informed, strategic legal decision-making. Provides leadership to the legal team demonstrating, strong talent management capabilities, including attracting, developing, and retaining high-performing legal talent. The incumbent will also carry Directorship responsibility for GE BE Pvt Limited ( GE Joint Venture with Bharat Electronics Limited) Enterprise Risk Management (ERMC) Create and maintain overall structure for managing enterprise risk, including policies, procedures, and tools and lead implementation of ERMC framework across the organization. Identifying potential risks (both threats and opportunities) across the organization and assessing their likelihood and potential impact. Developing and implementing strategies to reduce the likelihood or impact of risks, and continuously monitoring the effectiveness of those strategies. Ensuring that risk management activities are aligned with the organization's overall strategic goals and objectives. Partnering with various business units and functions to ensure a consistent and coordinated approach to risk management. Communicating risk information to relevant stakeholders, including senior management and the board of directors. Corporate Social Responsibility Developing and implementing comprehensive CSR strategies that align with the company’s mission, values and business objectives. Managing and overseeing CSR programs and initiatives, including sustainability projects, community outreach and philanthropic activities. Collaborating with internal (Board, CSR committee, management) and external stakeholders (NGO, Governmental Institutions) to identify and address social, environmental and ethical issues relevant to the business. Monitoring and evaluating the impact of CSR initiatives, providing regular reports and recommendations to senior management. Ensuring compliance with relevant regulations, standards and best practices in corporate social responsibility. Promoting awareness and engagement in CSR activities among employees and the broader community. Representing the company at CSR-related events, conferences and forums to enhance our reputation and build partnerships. Accountability for Wipro GE Healthcare Joint Venture Governance Structure As Legal Counsel for Wipro GE Healthcare and it’s subsidiaries and GE Healthcare’s other subsidiaries in South Asia the incumbent shall - Provides all forms of legal oversight and guidance, ensuring the joint venture operates within legal and regulatory frameworks while protecting its interests. Provide leadership to ensure high standards of corporate governance, works closely with the joint venture's leadership team, and shareholders/parent companies Drafting, reviewing, and negotiating the JV agreement and other related contracts (e.g., operating agreements, supply agreements, financing agreements). Ensuring the JV complies with all applicable laws and regulations, and that its corporate governance structure (e.g., board composition, decision-making processes) is sound, and complies with joint venture agreements and related documents in spirit & in letter. Identifying and mitigating legal risks associated with the JV, including potential disputes with partners or third parties Handling any legal disputes that may arise between the JV partners or with external parties, potentially through negotiation, mediation, or litigation. Maintaining positive relationships with the JV partners and acting as a trusted legal advisor to them. Required Qualifications For roles outside of the USA- This role requires significant experience in the Legal & Functional Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 15 years of experience Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Additional Information Relocation Assistance Provided: Yes

At Pocket, we’ve experienced rapid growth in both revenue and scale over the past few years, further fueling our ambition. With a long-term vision, we are well-positioned and well-capitalized to drive sustained expansion. Our success will come from bringing in the right leaders to help shape our future. We operate across diverse industries and geographies, tackling complex challenges that require leaders who can navigate ambiguity and drive impact. As a specialist in product Ads, you will take full ownership of Pocket FM’s end-to-end advertising strategy and execution across ad tech stack, programmatic supply and demand, and direct sales. This is a high-impact leadership role where you’ll sit at the intersection of revenue, product, growth, and operations, with full autonomy to scale and innovate our monetization engine across India and global markets. The impact you will create: Ads Ecosystem & Strategy: Architect a full-stack ad monetisation strategy covering programmatic, direct, and branded formats. Define what audio-first advertising looks like across native, interactive, and storytelling-led formats. Ad Tech & Infrastructure: Lead the evolution of our ad-tech stack—SSPs, DSPs, mediation, header bidding, pricing engines, and yield optimisation. Your roadmap will shape how we scale advertising without compromising user experience. Product & Data Integration: Partner with product, data science, and engineering to build ad experiences that are seamless, relevant, and revenue-maximizing. Run continuous experiments to balance LTV, engagement, and monetisation outcomes. Demand Growth (Direct & Programmatic): Scale supply-side monetisation globally. Build direct relationships with performance advertisers and agencies across sectors like FMCG, BFSI, and D2C. Establish scalable programmatic demand pipelines. Sales Leadership: Build and lead a high-performing sales team focused on branded content, audio-first campaigns, and category-specific innovation. Own revenue goals and drive Pocket FM’s monetisation strategy across multiple markets. What We’re Looking For Deep expertise across digital advertising—10+ years in Ad-tech and monetisation, with hands-on exposure to both programmatic and direct demand. Strong grasp of ad infrastructure—SSPs, DSPs, ad servers, DMPs, MMPs, yield tools. Experience operating in high-growth consumer tech environments (OTT, gaming, audio, marketplaces). Strong business and product intuition, with an ability to align long-term strategy with short-term execution. A track record of building and leading high-impact, cross-functional teams. Bonus: Familiarity with audio advertising, branded storytelling formats, or global exposure (US, SEA, MENA).

Job Title: Corporate Litigation Lawyer- Mumbai Location: Mumbai Company: Boston Institute of Analytics Experience Level: Intermediate level Role Overview: We’re looking for an experienced litigation lawyer with a strong track record in civil suits, recovery cases, defamation matters, injunctions, and related proceedings . The role demands courtroom experience, deep knowledge of procedural law, and the ability to handle both strategic advisory and hands-on litigation . Key Responsibilities: Civil Litigation & Case Management Handle end-to-end litigation for civil recovery suits, defamation claims, contractual disputes, and related matters . Draft and finalize plaints, written statements, replies, rejoinders, affidavits, applications, interim reliefs, etc. Prepare evidence and examination briefs; manage filings and procedural compliance across district and high courts. Coordinate with clients, witnesses, external counsel, and law enforcement as needed. Track all active litigation and ensure timely hearings and submissions. Legal Research & Drafting Conduct in-depth legal research on civil procedure , contract law, criminal law, and case precedents . Draft legal notices, replies, settlement agreements, and pre-litigation correspondence with a focus on enforceability and clarity. Create legal strategy notes for internal stakeholders and management. Court Representation & Liaison Represent the organization in civil courts, high courts, NCLT, consumer forums, and quasi-judicial bodies . Engage in recovery proceedings under civil and commercial law, including execution petitions and recovery under the MSMED Act (if applicable). Participate in arbitration, mediation, Lok Adalats, or conciliation as alternate resolution mechanisms. Internal Advisory & Risk Review Advise the management on civil liabilities , litigation risks, and preemptive legal strategy. Review contracts and communications from a litigation risk perspective. Vet marketing content and press material for defamation exposure and reputational risk. Compliance & Documentation Maintain updated litigation trackers, legal dashboards, and audit documentation. Assist in responding to statutory notices, court summons, and regulatory inquiries. Support internal teams (HR, Ops, Finance) on legal queries and escalations. Qualifications: LL.B. from a recognized law school; LL.M. is a plus. Licensed to practice law in India (Sanad is mandatory). 5-7 years of litigation experience , with a proven record in civil suits, recovery cases, defamation matters, and contract disputes . Comfortable with drafting legal documents independently and representing matters before various courts. Proficient in legal research tools like SCC Online, Manupatra , or equivalent. Strong command over English and legal drafting. Self-starter with the ability to manage multiple cases and deadlines simultaneously. High professional ethics and attention to detail. Additional: Experience working with education, media, or tech clients . Exposure to the criminal side of civil matters like bounced checks (138 NI Act) or IT Act violations is an advantage. Working knowledge of intellectual property , consumer protection , or arbitration . Industry Education Employment Type Full-time #LitigationLawyer #CivilLitigation #LegalProfessionals #LegalDrafting #LegalCompliance

DESCRIPTION This is a fixed term contract role for 9 months. At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. BASIC QUALIFICATIONS Bachelor's degree in Human Resources or related field • 3-5 years’ relevant experience in the areas of HR Partnering • Strong HR acumen, including strong problem-solving skills, critical thinking and analysis • Experience working in a highly matrixed organization. • Ability to identify problems and drive appropriate solutions independently • Proven track record of successfully partnering with senior-level stakeholders PREFERRED QUALIFICATIONS Master's degree in Human Resources or related field • Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven • Proven ability to prioritize, meet deadlines and make the best use of available resources • Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations • Coaching and consulting skills; Ability to work with and influence multiple stakeholders • Experience developing and implementing country level or regional HR programs or initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION This is a fixed term contract role for 9 months with direct payroll of Amazon. At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region. Key job responsibilities Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members. Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks. HR General: Act as stewards of the employee experience and Amazon’s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team’s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines. BASIC QUALIFICATIONS Bachelor's degree in Human Resources or related field • 3-5 years’ relevant experience in the areas of HR Partnering • Strong HR acumen, including strong problem-solving skills, critical thinking and analysis • Experience working in a highly matrixed organization. • Ability to identify problems and drive appropriate solutions independently • Proven track record of successfully partnering with senior-level stakeholders PREFERRED QUALIFICATIONS Master's degree in Human Resources or related field • Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven • Proven ability to prioritize, meet deadlines and make the best use of available resources • Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations • Coaching and consulting skills; Ability to work with and influence multiple stakeholders • Experience developing and implementing country level or regional HR programs or initiatives. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION This role is based in SWA. Purview of a Transportation Specialist In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to: Communication with internal customers (CS, MM, LM, FC, Trans Program, HR). Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Strong analytical, mediation and problem resolution skills. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams. Strong understanding of process improvement techniques Key job responsibilities a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports BASIC QUALIFICATIONS a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports PREFERRED QUALIFICATIONS a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION This role is based in SWA. Purview of a Transportation Specialist In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to: Communication with internal customers (CS, MM, LM, FC, Trans Program, HR). Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Strong analytical, mediation and problem resolution skills. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams. Strong understanding of process improvement techniques Key job responsibilities a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports BASIC QUALIFICATIONS a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports PREFERRED QUALIFICATIONS a. Deep dive skills with the data and producing analysis b. coordinate with stakeholders and work on permanently resolving these concerns by setting up SOPs/automation c. deep dive on Operation and shipper escalations d. run defect reduction programs by coordinating with various cross functional teams e. manage shift operations f. develop reports Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

About the Role: We are a dynamic and rapidly growing fintech company seeking an experienced HR Executive (Payroll & Admin) to join our team in Jaipur. This role is a critical part of our HR operations, combining end-to-end payroll processing with core administrative and employee engagement responsibilities. The ideal candidate is highly organized, detail-oriented, and comfortable in a fast-paced, high-performance environment. Key Responsibilities: Payroll & Compliance:  Handle end-to-end monthly payroll processing with accuracy and timeliness.  Ensure statutory compliance (PF, ESI, PT, LWF, etc.) and maintain related documentation.  Manage employee attendance, leave records, shift tracking, and F&F settlements.  Coordinate with finance and external vendors for payroll audits and tax-related matters. Recruitment & Onboarding:  Support the end-to-end recruitment process, including job posting, screening profiles, and scheduling interviews.  Conduct new hire onboarding, orientation sessions, and background verification.  Ensure timely completion of joining formalities and documentation.  Experience in bulk hiring, with strong connects across campuses and training institutes to build a steady talent pipeline. Employee Relations & Conflict Management:  Act as the first point of contact for employee queries related to policies, payroll, leaves, and grievances.  Address and document employee complaints, ensuring proper escalation and resolution.  Promote positive employee relations and support in conflict mediation when required. Employee Engagement & Well-being:  Plan and execute employee engagement activities, celebrations, and internal events.  Run surveys and feedback mechanisms to monitor employee satisfaction and culture. Office Administration:  Oversee general office administration including vendor coordination, facility management, and inventory control.  Manage office assets, and ensure a clean, safe, and productive workplace environment. Qualifications:  Bachelor's degree in Human Resources, Business Administration, or a related field.  2–4 years of relevant HR experience with hands-on experience in payroll, administration, and generalist functions.  Solid knowledge of Indian labor laws, HR practices, and compliance.  Experience working with HRMS platforms and Microsoft Office(Excel, Word). Key Attributes:  Strong communication and interpersonal skills.  High attention to detail, with excellent organizational and time-management abilities.  Ability to handle sensitive and confidential matters professionally.  Proactive and self-driven, with a team-first mindset.  Comfortable working in a high-growth, fast-moving environment. Why Join Us? Join a rapidly scaling fintech company where innovation meets impact. Be part of a collaborative team that values transparency, agility, and people-first culture. If you’re passionate about HR and ready to grow with a forward-thinking organization — we’d love to hear from you. Job Types: Full-time, Permanent Pay: ₹450,000.00 - ₹700,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person

About TeamLease ( https://group.teamlease.com ) TeamLease Services is one of India’s leading human resource companies offering a range of solutions to 3500+ employers for their hiring, productivity and scale challenges. A Fortune India 500 company listed on the NSE & BSE, Teamlease has hired 17 lac people over the last 17 years and has 2 lac+ open jobs everyday. One of India’s fastest growing employers, Teamlease also operates India’s first Vocational University and India’s fastest growing PPP National Apprenticeship Program. The company offers solutions to large, medium and small clients across the 3Es of employment (1.5 lac+ employees), employability (2 lac+ students) and Ease-of-doing Business (1000+ employers About TeamLease Edtech ( https://www.teamleaseedtech.com ) TeamLease EdTech ( formerly known as Schoolguru Eduserve) is India’s leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of India’s largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs. Role: We are looking for a dedicated, compassionate student counsellor to join our team. The responsibilities of the Counselor/Sr. Counsellor includes Engaging with potential students to share information about courses, admissions, and financial assistance, while fostering strong connections and meeting enrollment objectives. Key Responsibilities: ● Engage with prospective students via calls, emails, and WhatsApp to understand their educational goals. ● Provide detailed information about programs, university partnerships, and career outcomes. ● Follow up on leads and convert inquiries into admissions. ● Meet and exceed Weekly/monthly/quarterly enrollment targets. ● Maintain a high conversion rate from inquiry to admission. ● Assist students in application submission, fee payment, and documentation. ● Build and maintain strong relationships with potential learners. ● Guide students through financial aid, scholarships, and installment plans. ● Stay updated on trending courses, competitor programs, and industry requirements. Education & Experience ● Bachelor’s degree in any stream. ● Excellent active listening and communication skills. ● Excellent interpersonal and mediation skills.

This job is with WTW, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description Process & Client Service Management Team Supervision: Oversee daily activities of team members, ensuring timely and accurate completion of tasks. Guidance & Support: Provide coaching, mentorship, and constructive feedback to enhance employee performance and development. Communication Facilitation: Serve as a liaison between upper management and the team to ensure clear and effective communication. Resource Allocation: Ensure the team is equipped with the necessary tools, equipment, and resources to perform their duties efficiently. Leadership & Motivation: Inspire and lead the team to meet and exceed performance targets and organizational goals. Resource Management: Plan and manage resources effectively to optimize productivity and minimize waste. Recruitment Assistance: Support hiring processes including interviewing, onboarding, and training new team members. Compliance Oversight: Monitor adherence to company policies, standards, and regulatory requirements within the team. Reporting: Prepare and present regular reports on team performance, progress, and key metrics to management. Risk Management: Identify potential risks within projects or team operations and implement mitigation strategies. Continuous Improvement: Foster a culture of innovation by encouraging process improvements and operational excellence initiatives. Escalation Management: Handle escalations promptly by collaborating with stakeholders and leading root cause analysis to prevent recurrence. Process Improvement: Develop a deep understanding of technical processes to recommend and drive enhancements that support long-term operational efficiency. Project Management: Lead projects from initiation through completion, ensuring delivery within scope, schedule, budget, and quality standards. KPI Management Support the maintenance of process controls by monitoring Key Performance Indicator (KPI) metrics to ensure alignment with regulatory requirements and internal standards. Prioritize and organize tasks effectively in line with business objectives and priorities. Manage employee performance by regularly tracking progress, evaluating outcomes, and addressing any performance concerns proactively. Developing Talent Training and Development Identify training needs and oversee skill development for new and existing team members. Manage and monitor training programs, evaluate their effectiveness, and facilitate internal learning initiatives. Performance Management Conduct regular performance reviews, provide constructive feedback, and set development goals. Team Building Organize team-building activities to enhance team cohesion and morale. Conflict Management Address and resolve conflicts within the team promptly and effectively. Recruitment & Onboarding Participate in recruitment efforts, including interviewing candidates and onboarding new hires as needed. Employee Engagement Foster a positive work environment by engaging with team members and addressing their needs and concerns. Qualifications Skills: Client Relationship Management: Ability to maintain and nurture relationships Stakeholder Management: Collaborating with stakeholders to manage escalations. Technical Expertise: In-depth understanding of process technicalities. Teamwork: Ability to work effectively with various functional and advocacy teams. Communication: Strong verbal and written (Email writing) communication skills. Interpersonal Skills: Ability to build and maintain professional relationships. Strategic Alignment: Aligning service strategies with client objectives. Analytical Skills: Ability to analyse, interpret & drive KPI metrics. Organizational Skills: Prioritizing and organizing work according to business priorities. Problem-Solving: Effective in identifying and resolving issues. Continuous Improvement: Ability to recommend and drive process improvements. Project Planning: Ability to oversee projects from initiation to completion. Time Management: Ensuring projects are delivered on time and within budget. Coaching Skills: Ability to train and mentor team members. Supportive Leadership: Encouraging team members to pursue certifications. Feedback Skills: Providing constructive feedback. Goal Setting: Setting and monitoring development goals. Motivational Skills: Organizing activities to enhance team cohesion. Morale Building: Fostering a positive team environment. Mediation Skills: Addressing and resolving conflicts effectively. Empathy: Understanding and addressing team members' concerns. Interviewing Skills: Participating in the recruitment process. Engagement Strategies: Fostering a positive work environment. Active Listening: Engaging with team members to understand their needs. Knowledge Good working knowledge of Microsoft office Qualification Graduate Minimum bachelor’s degree required Certification on project management, advance visualization applications would be an advantage

Role Overview: As the Company Secretary at NxtWave, you will occupy a pivotal leadership role, interfacing with the board of directors and senior management to ensure adherence to statutory obligations, corporate governance standards, and the legal frameworks underpinning our operations. Your expertise in corporate law, compliance, and governance, combined with your ability to provide high-level strategic insights, will be essential as we navigate the complexities of scaling a disruptive ed-tech organization. This role demands a meticulous, proactive professional capable of seamlessly balancing corporate secretarial duties with complex legal responsibilities. Key Responsibilities: Corporate Secretarial & Governance: a. Compliance Management: Ensure NxtWave s compliance with the Companies Act, SEBI regulations, FEMA, and other corporate laws. Monitor and update policies in line with legal changes. Maintain a compliance calendar for timely filings and disclosures with ROC and MCA. Adhere to Secretarial Standards (ICSI). 1. Governance and Board Support: Act as custodian of corporate governance, ensuring high standards of compliance, transparency, and responsibility. Organize Board, AGM, and committee meetings, preparing agendas, notices, resolutions, and minutes. Advise the Board on governance practices, emerging trends, and statutory duties. Facilitate communication with shareholders and regulators. Manage director appointments, resignations, and corporate actions, ensuring timely filings of reports and compliance certificates. 2. Statutory Registers and Records: Maintain and update statutory registers (Members, Directors, Charges, Shareholding, etc.), ensuring records are audit-ready and in compliance. 3. Corporate Restructuring: Advise on corporate restructuring, mergers, acquisitions, joint ventures, and business initiatives. Handle compliance, documentation, and regulatory approvals for company incorporation and structuring. 4. FEMA Compliance & International Operations: Ensure cross-border transactions and investments comply with FEMA and international standards. Manage compliance for inbound/outbound investments and advise on regulatory requirements for overseas operations and partnerships. Legal & Regulatory Functions: 1. Contract Management & Negotiation: Lead the drafting, review, negotiation, and execution of contracts, MoUs, and agreements with external stakeholders (vendors, clients, contractors), ensuring protection of NxtWave s interests. Negotiate to minimize legal and financial risks, ensuring favorable outcomes. Conduct thorough legal reviews and risk analyses to safeguard the company's position. 2. Mergers, Acquisitions, & Strategic Investments: Lead due diligence, deal structuring, and manage legal complexities in mergers, acquisitions, and strategic investments. Provide support for investment rounds, ensuring compliance with venture capital/private equity regulations and assist with shareholder agreements. Oversee transaction documentation, including share purchase and asset purchase agreements. 3. Dispute Resolution & Litigation Management: Oversee legal disputes, litigation, and arbitration, ensuring effective resolution and minimal business disruption. Coordinate with external legal advisors to manage strategy and representation. Lead the resolution of commercial disputes through mediation, arbitration, or court proceedings as needed. 4. Strategic & Leadership Functions: Regulatory Affairs & Strategic Insights: Update senior management and the Board on evolving laws, regulations, and industry trends, highlighting their impact on business operations. Team Leadership & Cross-functional Collaboration: Lead legal and secretarial functions, mentor staff, and ensure alignment with compliance obligations. Collaborate with HR, Finance, Marketing, Operations, and Product teams to address legal and regulatory concerns, ensuring alignment with governance frameworks. Training & Compliance Culture: Conduct legal compliance and corporate governance training for internal teams, promoting a culture of compliance across the organization. Desired Qualifications and Skills: Qualified Company Secretary (CS) from the Institute of Company Secretaries of India (ICSI). LLB/LLM from a reputable university, with a stellar academic track record. A minimum of 1+ years in a corporate secretarial and legal capacity, ideally within the technology, education, or startup ecosystems. Deep understanding of corporate governance frameworks, SEBI regulations, FEMA, labor laws, and intellectual property rights. A proactive and solutions-oriented mindset, capable of managing a diverse range of legal and compliance matters in a dynamic, fast-paced environment.

GE Healthcare Healthcare Global Law & Policy Category Legal Senior Level Job Id R4027456 Relocation Assistance Yes Location Bengaluru, Karnataka, India, 560066 Job Description Summary Jobs that have leadership responsibility for the full scope of legal function within the business, manage multiple Job Families within this function including Corporate Social Responsibility, Enterprise Risk Management (ERM) and JV board governance. Typical job within a job family of this type might include General Counsel, and sit at a P&L or sub P&L level of the organization. Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process. Job Description Roles and Responsibilities Strategic Leadership Provides strategic leadership for the organization’s legal function, operating at the enterprise level. Responsible for setting legal strategy, ensuring compliance, managing legal risk, and advising senior leadership on complex legal matters. Recognized as a subject matter expert and emerging thought leader within the organization. Plays a key role in ensuring functional excellence & fostering cross-functional collaboration to support business objectives. Plays a pivotal role in shaping legal strategy and policy within a specific business unit, segment & functional area. This position holds significant influence over budgetary decisions and operates within established functional policies. The role contributes to the development and refinement of operational guidelines and legal policies on critical matters impacting the business. Leads others to address complex problems, evaluating quality of information received. Uses multiple internal and external resources outside of own function to help arrive at a decision. Keeps oneself and team abreast of latest revisions and amendments to legal frameworks. Applies strong analytical acumen to assess the quality and reliability of diverse information sources. Draws on a wide network of internal stakeholders and external experts to support informed, strategic legal decision-making. Provides leadership to the legal team demonstrating, strong talent management capabilities, including attracting, developing, and retaining high-performing legal talent. The incumbent will also carry Directorship responsibility for GE BE Pvt Limited ( GE Joint Venture with Bharat Electronics Limited) Enterprise Risk Management (ERMC) Create and maintain overall structure for managing enterprise risk, including policies, procedures, and tools and lead implementation of ERMC framework across the organization. Identifying potential risks (both threats and opportunities) across the organization and assessing their likelihood and potential impact. Developing and implementing strategies to reduce the likelihood or impact of risks, and continuously monitoring the effectiveness of those strategies. Ensuring that risk management activities are aligned with the organization's overall strategic goals and objectives. Partnering with various business units and functions to ensure a consistent and coordinated approach to risk management. Communicating risk information to relevant stakeholders, including senior management and the board of directors. Corporate Social Responsibility Developing and implementing comprehensive CSR strategies that align with the company’s mission, values and business objectives. Managing and overseeing CSR programs and initiatives, including sustainability projects, community outreach and philanthropic activities. Collaborating with internal (Board, CSR committee, management) and external stakeholders (NGO, Governmental Institutions) to identify and address social, environmental and ethical issues relevant to the business. Monitoring and evaluating the impact of CSR initiatives, providing regular reports and recommendations to senior management. Ensuring compliance with relevant regulations, standards and best practices in corporate social responsibility. Promoting awareness and engagement in CSR activities among employees and the broader community. Representing the company at CSR-related events, conferences and forums to enhance our reputation and build partnerships. Accountability for Wipro GE Healthcare Joint Venture Governance Structure As Legal Counsel for Wipro GE Healthcare and it’s subsidiaries and GE Healthcare’s other subsidiaries in South Asia the incumbent shall - Provides all forms of legal oversight and guidance, ensuring the joint venture operates within legal and regulatory frameworks while protecting its interests. Provide leadership to ensure high standards of corporate governance, works closely with the joint venture's leadership team, and shareholders/parent companies Drafting, reviewing, and negotiating the JV agreement and other related contracts (e.g., operating agreements, supply agreements, financing agreements). Ensuring the JV complies with all applicable laws and regulations, and that its corporate governance structure (e.g., board composition, decision-making processes) is sound, and complies with joint venture agreements and related documents in spirit & in letter. Identifying and mitigating legal risks associated with the JV, including potential disputes with partners or third parties Handling any legal disputes that may arise between the JV partners or with external parties, potentially through negotiation, mediation, or litigation. Maintaining positive relationships with the JV partners and acting as a trusted legal advisor to them. Required Qualifications For roles outside of the USA- This role requires significant experience in the Legal & Functional Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience). For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 15 years of experience Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Additional Information Relocation Assistance Provided: Yes

All Levels – Comms & Media – Non-Networks Join our team in Strategy & Consulting Global Network to find endless opportunities and solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Comms & Media, Industry Consulting, S&C Global Network (GN) I Areas of Work: Non-Networks | Level: Manager & Sr Manager | Location: Delhi, Gurgaon, Mumbai, Bangalore, Pune, Hyderabad | Years of Exp: 8- 15 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accenture’s S&C Global Network (GN) team. It focuses in serving clients across specific Industries – Communications, Media & Entertainment. Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing. Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: Deep expertise in one or more Telecom Domains such as Cloud BSS, Telco on Cloud, AI/GenAI, Customer Experience, SMB, Order Management & Billing for B2B / B2C Client facing experience working directly or indirectly with North America ICT clients; preferably international Onsite experience Lead delivery of small to medium-size teams to deliver management consulting projects for North America clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community. Support North America sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role: Skills in one or more Telecom areas Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas Cloud BSS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of platforms like AWS, Azure, SFDC, GCP, ServiceNow Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne Certification profession in PSM/CSM/SAFe/ICP-ACC Skills in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery Managers Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers Other Required Skills Communication and Presentation - Plan and deliver well-structured oral and written communications Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges Stakeholder Management - Manage mid-level to senior client leadership and lead conversations Impeccable team management skills with an ability to engage effectively with multiple stakeholders Strong program management skills Cross-cultural competence with an ability to thrive in a dynamic environment

Description Process & Client Service Management Team Supervision: Oversee daily activities of team members, ensuring timely and accurate completion of tasks. Guidance & Support: Provide coaching, mentorship, and constructive feedback to enhance employee performance and development. Communication Facilitation: Serve as a liaison between upper management and the team to ensure clear and effective communication. Resource Allocation: Ensure the team is equipped with the necessary tools, equipment, and resources to perform their duties efficiently. Leadership & Motivation: Inspire and lead the team to meet and exceed performance targets and organizational goals. Resource Management: Plan and manage resources effectively to optimize productivity and minimize waste. Recruitment Assistance: Support hiring processes including interviewing, onboarding, and training new team members. Compliance Oversight: Monitor adherence to company policies, standards, and regulatory requirements within the team. Reporting: Prepare and present regular reports on team performance, progress, and key metrics to management. Risk Management: Identify potential risks within projects or team operations and implement mitigation strategies. Continuous Improvement: Foster a culture of innovation by encouraging process improvements and operational excellence initiatives. Escalation Management: Handle escalations promptly by collaborating with stakeholders and leading root cause analysis to prevent recurrence. Process Improvement: Develop a deep understanding of technical processes to recommend and drive enhancements that support long-term operational efficiency. Project Management: Lead projects from initiation through completion, ensuring delivery within scope, schedule, budget, and quality standards. KPI Management Support the maintenance of process controls by monitoring Key Performance Indicator (KPI) metrics to ensure alignment with regulatory requirements and internal standards. Prioritize and organize tasks effectively in line with business objectives and priorities. Manage employee performance by regularly tracking progress, evaluating outcomes, and addressing any performance concerns proactively. Developing Talent Training and Development Identify training needs and oversee skill development for new and existing team members. Manage and monitor training programs, evaluate their effectiveness, and facilitate internal learning initiatives. Performance Management Conduct regular performance reviews, provide constructive feedback, and set development goals. Team Building Organize team-building activities to enhance team cohesion and morale. Conflict Management Address and resolve conflicts within the team promptly and effectively. Recruitment & Onboarding Participate in recruitment efforts, including interviewing candidates and onboarding new hires as needed. Employee Engagement Foster a positive work environment by engaging with team members and addressing their needs and concerns. Qualifications Skills: Client Relationship Management: Ability to maintain and nurture relationships Stakeholder Management: Collaborating with stakeholders to manage escalations. Technical Expertise: In-depth understanding of process technicalities. Teamwork: Ability to work effectively with various functional and advocacy teams. Communication: Strong verbal and written (Email writing) communication skills. Interpersonal Skills: Ability to build and maintain professional relationships. Strategic Alignment: Aligning service strategies with client objectives. Analytical Skills: Ability to analyse, interpret & drive KPI metrics. Organizational Skills: Prioritizing and organizing work according to business priorities. Problem-Solving: Effective in identifying and resolving issues. Continuous Improvement: Ability to recommend and drive process improvements. Project Planning: Ability to oversee projects from initiation to completion. Time Management: Ensuring projects are delivered on time and within budget. Coaching Skills: Ability to train and mentor team members. Supportive Leadership: Encouraging team members to pursue certifications. Feedback Skills: Providing constructive feedback. Goal Setting: Setting and monitoring development goals. Motivational Skills: Organizing activities to enhance team cohesion. Morale Building: Fostering a positive team environment. Mediation Skills: Addressing and resolving conflicts effectively. Empathy: Understanding and addressing team members' concerns. Interviewing Skills: Participating in the recruitment process. Engagement Strategies: Fostering a positive work environment. Active Listening: Engaging with team members to understand their needs. Knowledge Good working knowledge of Microsoft office Qualification Graduate Minimum bachelor’s degree required Certification on project management, advance visualization applications would be an advantage

Legal | Manager Manager Legal Advisor optimizing Risk with Modern Legal Solutions and safeguarding Searce's innovation through proactive dispute resolution and decisive litigation. What are we looking for real solver? Solver? Absolutely. But not the usual kind. We're searching for the architects of the audacious & the pioneers of the possible. If you're the type to dismantle assumptions, re-engineer ‘best practices,’ and build solutions that make the future possible NOW, then you're speaking our language. Improver. Solver. Futurist. Great sense of humor. ‘Possible. It is.’ Mindset. Compassionate collaborator. Bold experimenter. Tireless iterator. Natural creativity that doesn’t just challenge the norm, but solves to design what’s better. Thinks in systems. Solves at scale. This Isn’t for Everyone. But if you’re the kind who questions why things are done a certain way—and then identifies 3 better ways to do it — we’d love to chat with you. ______________________________________ Your Mission: The Role solving for better. You're the proactive legal backbone of our business, ensuring innovation thrives within a secure and compliant framework. This role isn't about passively reviewing documents; it's about actively shaping our future by identifying and neutralizing legal risks before they become roadblocks. Your mission is to seamlessly integrate legal foresight into every business decision. As a Directly Responsible Individual (DRI), you'll balance crucial business objectives with astute legal risk mitigation. You'll achieve this by leveraging your keen observation, analytical skills, and clear communication to solve differently, challenging the status quo in traditional legal approaches. You'll lead from initial legal due diligence to enabling our teams with modern technology and streamlined processes. This isn't your typical legal role. You'll be in the trenches with our teams, understanding their nuances and empowering them to move faster and more securely. You'll remain 100% accountable for the clarity of your legal interpretations, the robustness of protections, and the tangible reduction of legal risk. If you’re a business-savvy legal professional with the sharp mind of a strategist, the unwavering integrity of a guardian, and the collaborative spirit of an enabler—we've got a critical seat for you at the table. You're our proactive risk intelligence engine. You're not just a legal advisor. You're our proactive risk intelligence engine. ______________________________________ Your Responsibilities what you will wake up to solve. You're the proactive legal backbone of our business, ensuring innovation thrives within a secure and compliant framework. This role isn't about passively reviewing documents; it's about actively shaping our future by identifying and neutralizing legal risks before they become roadblocks. Your mission is to seamlessly integrate legal protection into our operational DNA, working hand-in-hand with diverse teams. You'll leverage your expertise to illuminate legal pathways and empower informed decision-making. Here’s how you'll make your mark: Strategic Risk Management & Advisory: Proactively identify, analyze, and strategically mitigate inherent legal risks (data privacy, IP, contracts, regulatory compliance) in business operations, new product development, and tech initiatives. Interpret & Apply Complex Laws: Provide clear, actionable interpretations of intricate laws and contractual terms, ensuring company-wide adherence and advising on their practical business implications. Validate & Optimize Legal Documents: Lead the review, drafting, and negotiation of diverse legal documents, ensuring they're robust, protect company interests, and align with business objectives. Business Enablement & Collaboration: Act as a key liaison, translating legal complexities into understandable business impacts. You'll also empower teams through education, fostering a culture of proactive risk management, and support strategic initiatives with critical legal counsel from inception. Modernization & Continuous Improvement: Champion and implement modern legal technologies (e.g., CLM, AI-driven research, e-discovery) to enhance efficiency, accuracy, and scalability. You'll continuously identify inefficiencies, designing smarter, streamlined solutions for faster, legally sound operations. Accountability & Impact: Own legal outcomes as the Directly Responsible Individual (DRI) for the integrity of legal advice and the effectiveness of risk mitigation. You'll track and communicate the impact of legal interventions, showing how proactive strategies contribute to business continuity, growth, and reputation. ______________________________________ Welcome to Searce The ‘process-first’, AI-native modern tech consultancy that's rewriting the rules. We don’t do traditional. As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes. Our solvers co-innovate with clients to futurify operations and make processes smarter, faster & better. We build alongside our clients. Not for the vanity metrics. But for the transformation to embed lasting competitive advantage for our clients. The result? Modern business reinvention, built on math, tech, and clarity of purpose ______________________________________ The DNA of a ‘Searcian’ superpowers we value. The ‘happier’ core happier-at-heart: h umble, a daptable, p ositive, p assionate, i nnovative, e xcellence-minded, r esponsible. happier-in-action: Not just a poster on the wall; It's how we make decisions, treat each other, show up for clients & hire or promote people. Thinks like a founder. Acts like an owner. Always in Beta: Relentless curiosity. Openness to learn, un-learn, and re-learn. Real Optimist: Views all setbacks as opportunities. Believes in truth over comfort. Ideas over titles. Learning over knowing. Embraces chaos with calm. Evolves faster than the market. Functional Skills Strategic Risk Mitigation: Proactively identify, assess, and mitigate complex legal/contractual risks across diverse operations & cutting-edge tech. Business-Integrated Legal Counsel: Translate legal concepts into actionable advice for business goals & leadership. Contractual Mastery & Negotiation: Advanced skills in drafting, interpreting, and negotiating legal documents for robust protections. Tech-Driven Legal Enablement & Optimization: Leverage modern legal tech/process improvements for efficiency, scale, and compliance. Cross-Functional Collaboration & Problem Solving: Build relationships, influence stakeholders, and dissect complex problems for practical solutions. Tech Superpowers Legal Tech Integration: Adept at leveraging AI-powered legal research & CLM for efficiency & insight. Data & Privacy Fluent: Understand data flows, cybersecurity, and privacy tech for precise governance and compliance advice. Cloud & AI Literacy: Grasp cloud/AI/ML concepts, identifying legal risks and providing practical guidance. Digital Risk Assessment & Automation: Analyze legal implications of emerging digital tech, translating risks to actionable advice; streamline workflows via automation. Experience & Relevance Legal Leadership (8+ Years): Extensive corporate legal/law firm experience (8+ years) in contractual review, risk mitigation, and astute legal counsel impacting business. Tech Sector Acumen (5+ Years): Demonstrated history (5+ years) operating within/advising tech companies (cloud, AI, data). Dispute Resolution & Strategic Advisory: Comprehensive knowledge of dispute resolution (mediation, arbitration, litigation) and proven ability to provide strategic, actionable legal advice. Risk Management Execution & Process Optimization: Strong track record in proactive risk mitigation, asset protection, and enhancing legal function efficiency through tech adoption. Bonus Points (you'll thrive if you have) Entrepreneurial Legal Mindset: High ownership and bias for action; sees legal challenges as impact opportunities. Global Legal Frameworks & Innovation: Experience with international laws and a track record of introducing novel legal solutions/technologies. "0 to 1" Legal Tech & Action Over Deliberation: Instrumental in building/scaling new legal functions/tools from scratch; defaults to solve, protect, deliver tangible outcomes; prioritizes impact. ______________________________________ Join the ‘real solvers’ ready to futurify? If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘ Art of the possible ’. Don’t Just Send a Resume. Send a Statement.

Job Description Accountable for end-to-end procurement related to services, products, and materials towards Customer Team/Customer Office and customer/project requirements from bid phase until project closing (pre-& post-sales). Responsible for supplier selection, negotiations, and contracting during pre-sales in line with Procurement Category strategy and post-sales monitor supplier capacity, escalation level regarding supplier performance or major contractual disputes and develop/execute project cost baseline improvement Single point of contact for Customer Business Team/Customer Team on procurement topics, ensuring all procurement activities meet all relevant regulatory and legal requirements, including Sarbanes-Oxley Act (SOX). How You Will Contribute And What You Will Learn Pre-sales to Project closing engagement - Accountable and responsible from bid phase until project closing for all Project Procurement activities Drive Procurement activities - Analyse supply market and drive associated procurement activities with other Procurement stakeholders towards the Customer Team. Supplier base decision – Communicates final supplier base decisions to relevant stakeholders in Delivery Support - Participate in Supplier selection, negotiations, and contracting for the agreed category areas along with the Strategic Market Procurement Manager & Customer Manager. Compliance: Ensures compliance with all relevant regulatory and legal requirements, including Sarbanes-Oxley Act (SOX) and related procurement policies at the Delivery level Market Inputs - Provides input for category management and ensures category and supplier strategy implementation in the projects. Creates and maintains Project Procurement Plans Supplier Manager - Is the supplier manager for local suppliers for all relevant Strategic Relations - Maintain strategic relationships with project suppliers Conflict Management - Mediation and dispute handling between project suppliers and stakeholders Coaching - Supporting and coaching the pooled Circle Regional Procurement Managers for a fast engagement and during the rollout Key Skills And Experience You have: Bachelor's degree with 12-15 years' experience in supplier base management for optimal resource allocation. Experience in supplier relationship management to enhance collaboration. An entrepreneurial mindset to identify and seize new opportunities. A customer-centric approach to understand and meet client needs. Proven negotiation skills to facilitate beneficial agreements. A solution-oriented attitude to effectively resolve issues. High integrity and adeptness in trust-building with stakeholders. Solid understanding of logistics processes to streamline operations. Familiarity with Nokia portfolio knowledge to leverage our products effectively. It would be nice if you also had: Skills in cost analysis and management to improve financial efficiency. Strong project management capabilities to lead initiatives successfully. Strong analytical skills to interpret data and drive decisions. Excellent problem-solving abilities to address complex challenges. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.

Company Description At Sevakh Global, we offer comprehensive services addressing conflicts for individuals, families, businesses, and governmental entities. Our experienced advisors provide legal guidance and strategic mediation, ensuring well-informed and compliant resolutions. We specialize in legal services, mediation, arbitration, and dispute resolution, with active operations in the United Kingdom, Middle East, and India. Confidentiality and exceptional client service are paramount in all we do, fostering strong relationships and positive outcomes for our clients. Role Description This is a full-time on-site Legal Research Internship based in Kakkanad, Ernakulam. The Legal Research Intern will be responsible for conducting comprehensive legal research, preparing legal documents, and supporting attorneys with case preparation. Interns will also be expected to analyze legal information, maintain organized records, and communicate findings effectively. Qualifications Proficiency in Legal Research and Law Strong Analytical Skills and capability in Legal Document Preparation Excellent Communication skills in both English and in Malayalam Attention to detail and ability to work independently Enrolled in or completion of a degree in Law or related field is preferred

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What’s In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card