Head of Operations

About PointO

PointO is building India’s largest organised, seamless battery distribution and service network to power a $30 billion EV and energy storage market. Through this network, we offer affordable, leasable, and loanable next-gen batteries to EV owners and energy storage segments. Our mission is to revolutionise battery ownership by making it more accessible, sustainable, and efficient — driving the transition to a cleaner, greener future.

Role Overview

The Assistant General Manager (AGM) will be a key leader responsible for end-to-end Supply Chain Management, Operations, Service Delivery, and Sales Monitoring. The ideal candidate will combine strong operational expertise with a strategic mindset, data-driven decision-making, and financial acumen (especially credit management). The AGM will play a crucial role in streamlining processes, driving efficiency, and implementing best-in-class systems and SOPs across functions.

Key Responsibilities

1. Supply Chain Management

• Oversee end-to-end supply chain operations — procurement, inventory, logistics, and vendor management.
• Ensure timely availability of batteries, components, and spare parts to support sales and service operations.
• Optimise supply chain costs through vendor negotiations, demand forecasting, and inventory planning.
• Manage OEMs and suppliers to maintain product quality and reliability.
• Implement digital tools for supply chain visibility, tracking, and analytics.

2. Operations Management

• Lead day-to-day operational activities for battery sales, deployment, and retrieval.
• Optimise resource allocation and process flow to enhance efficiency and minimize downtime.
• Ensure alignment between operational goals and company objectives.
• Drive process automation and data-led decision-making to enhance scalability and transparency.

3. Service and Customer Experience

• Ensure high service quality and customer satisfaction across all operational touch points.
• Establish preventive and corrective maintenance systems for batteries and equipment.
• Develop and monitor service-level KPIs (TAT, uptime, resolution rate, etc.).
• Coordinate with technical teams to enhance product reliability and service support.

4. Sales Monitoring and Business Report

• Track and analyse sales performance across channels, geographies, and customer segments.
• Support the business development team by aligning supply and operations with sales demand.
• Prepare analytical dashboards and performance reports for management review.
• Work closely with finance to optimise pricing, leasing models, and profitability.

5. Credit & Financial Oversight

• Assess customer creditworthiness and support decision-making on credit limits and payment terms.
• Monitor collections, overdue accounts, and credit exposure to mitigate financial risk.
• Collaborate with finance and risk teams to strengthen credit control frameworks.

6. Strategy, Data Analytics and SOP Implementation

• Drive strategic initiatives to improve operational excellence and business growth.
• Use data analytics to identify trends, bottlenecks, and improvement opportunities.
• Design and implement SOPs across supply chain, operations, and service functions to ensure standardisation and compliance.
• Continuously review processes to enhance productivity and scalability.

7. Technology Enablement

• Work with internal tech/product teams to digitise operations, logistics, and service monitoring.
• Leverage IoT, ERP, and analytics platforms for performance tracking and predictive maintenance.
• Promote a technology-first culture across operational teams.

Key Requirements:

• Graduate/Postgraduate in Engineering, Operations, Supply Chain, or Business Management. MBA preferred.
• 3-5 years of experience in Supply Chain / Operations / Service Management, ideally in EV, Battery, Leasing, Renewable Energy, or Automotive sectors.

Technical Skills:

• Strong understanding of Supply Chain Management Systems (SCM, ERP).
• Proficiency in Data Analytics & Visualisation Tools (Excel, Power BI, Tableau, SQL).
• Experience with IoT platforms, digital monitoring tools, and CRM systems.

Core Competencies:

• Strong leadership and team management abilities.
• Analytical and data-driven approach to decision-making.
• Sound understanding of credit evaluation and financial processes.
• Proven ability to design and implement SOPs and process improvements.
• Excellent communication, stakeholder management, and strategic thinking skills.