Head of Operations

Experience in leading Supply Chain Operations, New Product Development and After Sales in CONSTRUCTION EQUIPMENT OR ANY OTHER HEAVY ENGINEERING SEGMENT is mandatory

KEY RESPONSIBILITIES

The incumbent will primarily be in charge of:

Supply Chain Management (SCM)

• Oversee and manage companys overall Supply Chain, Procurement and L:ogistics Strategy and Pperations in order to maximize the process efficiency and productivity.
• Play a crucial role in developing and maintaining good relationship with Vendors and Distributors.
• Support the business in achieving the profitability targets by ensuring a continuous supply of material by maintaining optimum levels of Inventory.
• Ensure the customer demand is dynamically gathered and coordinate with Production & Design, Procurement functions to ensure that products are shipped to customer on time at the best possible cost.
• Coordinate with Production, Planning, Quality and Purchase departments on dissemination of customer requirements and alert priorities to ensure smooth supply chain.
• Identify Cost Drivers within supply chain processes, initiate cost saving measures.
• Leading a team and providing direction for continuous improvement.
• Ensuring materials are available when needed. JIT
• Identifying and Managing Risks that could affect the supply chain.
• Planning and implementing logistical strategies.

Spares Planning & Management

Oversee the spares planning team to optimize scheduling, capacity, and resource allocation, ensuring on-time delivery of Spares.

Stores & Logistics Management

• Oversee the stores and logistics teams, ensuring efficient Storage, accurate Inventory Tracking, and Timely Dispatch of Materials and Finished Goods.
• Work closely with the stores and logistics teams to manage Inventory Accuracy, reduce Carrying Costs, and optimize storage solutions.
• Maintain inventory level to control Inventory Carrying Cost and provide monthly report.
• Implement FIFO System and control the aging of non-moving materials .
• Implementation of Supply Chain Management concept.

Design Team Leadership

• Guide the Electrical and Mechanical Design teams to develop innovative, reliable, and customer-focused designs that meet safety and quality standards.
• Ensure close collaboration between Design, Production, and Service Teams to enhance manufacturability, ease of assembly, and product performance.
• Implement innovative and competitive ideas to match the global standards without compromising quality and cost.
• Coordinate with design team for timely submission of drawings for approvals in line with clients requirement.
• Emphasize on Design optimization and standardization.
• Ensure timely release of drawings as pre the manufacturing requirements.
• Understand Training Needs of the employees to match the global standards.
• Take the lead in developing New Product with Cost Effectiveness to compete in the market.

Service Management

• Monitor and Control the Sites PAN India and ensure timely completion and handover as per schedule and in line with customer satisfactions.
• Develop and track service metrics, continuously improve Response Time and Service Quality.
• Ensure all Contractual obligations are fulfilled before Handover.
• Responsible for Payment Collection related to site and retention before closure.
• Monitor Site Engineers Resource Planning and effective utilization.
• Control site expenses and budget to avoid cost overrun.
• Finalize Rrection Contractor within the budget and timeline.
• Increase Brand Value by maintaining healthy relationship with customer and deliver exceptional After-Sales Support Service.

Operations Strategy & Development

• Develop and implement a comprehensive operations strategy that aligns with business objectives, optimizing efficiency across all teams.
• Be responsible for post order activities, from inception to closure.
• Work with HR to plan Workforce Needs, address Skill Gaps, and implement Training Programs to build technical expertise within teams.
• Promote a Culture of innovation, encouraging cross-functional teams to identify and implement efficiency improvements.
• Drive Continuous Improvement processes.
• Manages all operational aspects including Productivity, Cost, Planning and Business Processes
• Effectively manage employee relations including Hiring, Discipline, Rewards and Recognition, and effective Human Capital allocation.
• Lead Operational Excellence initiatives to improve efficiencies.
• Manage and increase the effectiveness and efficiency of Support Services, through improvements in coordination and communication between support and business functions.
• Develop, retain and nurture Talent to support succession planning ensuring appropriate Coaching, Mentoring and L&D.

New Product Development

• Ensure that new products are developed efficiently, cost-effectively, and with the highest quality standards by overseeing and optimizing the processes that transform a design idea in to a market-ready product.
• Feasibility Analysis, Resource Allocation, Cross-functional collaboration, Risk Mitigation, Cost Control, Process design, Capacity Planning, Supply Chain Integration, Quality Assurance, Lunch and Delivery Management.

CANDIDATE PROFILE

- 15+ years of HR experience, preferably in HEAVY ENGINEERING INDUSTRY

- Proven leadership and management skills

- Strong knowledge of HR best practices, labour laws, and regulations

- Excellent communication, collaboration, and problem-solving skills

- Experience with HR systems and analytics

- Professional certifications like SHRM-CP, HRCI-PHR, or CIPD

- Master's degree in HR, Business, or related field