Job Posting: OPD Patient Care Coordinator Location: Pune, Maharashtra Type: Full-time | Operations team We are a reputed Eye Care Hospital focused on clinical excellence, community service, and patient-first care. With modern infrastructure and a dedicated team, we are expanding and looking for a committed professional to join our Operations team. About the Role As a Patient Care Coordinator , you will ensure smooth patient flow, excellent service, and efficient coordination between patients, doctors, and staff. Key Responsibilities Service Excellence Ensure timely service and patient satisfaction Collect feedback and reviews Keep OPD areas ready and assist with billing Guide patients on follow-ups Conversions - Tracking surgical and service conversions People Coordination - Work closely with doctors and OPD staff Other Duties Follow quality and safety standards Maintain documentation and reports Join training and improvement initiatives Eligibility Graduate (preferred: Healthcare/Business) 1–3 years in hospital/OPD coordination/Floor coordination Strong communication, empathy, and problem-solving Comfortable with hospital systems and MS Office Why Join Us? Be part of a mission-driven team Competitive salary and growth opportunities Apply Now Send your CV to [email protected] CC: [email protected] Deadline: 22 September 2025 Interviews: Last week of September 2025 Job Type: Full-time Work Location: In person
Job Title: Hostel Rector – Undergraduate Ophthalmic Institution Institution Overview: PBMA, s H V Desai Eye Hospital and academic Institute is a leading academic centre dedicated to excellence in ophthalmic education and clinical training. Our undergraduate programs attract students from across the country, and we are committed to providing a safe, inclusive, and nurturing residential environment that supports their academic and personal growth. Position Summary: We are seeking a responsible, empathetic, and proactive Hostel Rector to oversee the day-to-day operations of the student hostel. The Rector will play a key role in maintaining discipline, ensuring student welfare, and fostering a positive residential experience for undergraduate students enrolled in ophthalmic programs. Key Responsibilities: Supervise hostel operations including accommodation, cleanliness, safety, and maintenance. Ensure discipline and adherence to hostel rules and regulations. Act as a mentor and counselor to students, addressing their concerns and promoting well-being. Coordinate with academic and administrative departments for student support. Handle emergencies and ensure timely resolution of issues. Organize student engagement activities and promote a healthy hostel culture. Maintain records related to hostel occupancy, grievances, and incidents. Qualifications & Skills: Graduate/Postgraduate degree in any discipline (background in healthcare or education preferred). Prior experience in hostel administration or student welfare roles. Strong interpersonal and conflict-resolution skills. Ability to manage young adults with empathy and authority. Familiarity with safety protocols and hostel management systems. Interested candidates should submit: A cover letter expressing interest in the role. Updated resume/CV. Contact details of two references. Application Deadline: [25 Sept 2025] Submit Applications to: Send your CV to [email protected] Job Type: Full-time Work Location: In person
Job Posting: OPD Patient Care Coordinator Location: Pune, Maharashtra Type: Full-time | Operations team We are a reputed Eye Care Hospital focused on clinical excellence, community service, and patient-first care. With modern infrastructure and a dedicated team, we are expanding and looking for a committed professional to join our Operations team. About the Role As a Patient Care Coordinator , you will ensure smooth patient flow, excellent service, and efficient coordination between patients, doctors, and staff. Key Responsibilities Service Excellence Ensure timely service and patient satisfaction Collect feedback and reviews Keep OPD areas ready and assist with billing Guide patients on follow-ups Conversions - Tracking surgical and service conversions People Coordination - Work closely with doctors and OPD staff Other Duties Follow quality and safety standards Maintain documentation and reports Join training and improvement initiatives Eligibility Graduate (preferred: Healthcare/Business) 1–3 years in hospital/OPD coordination/Floor coordination Strong communication, empathy, and problem-solving Comfortable with hospital systems and MS Office Why Join Us? Be part of a mission-driven team Competitive salary and growth opportunities Apply Now Send your CV to jobs@hvdeh.org CC: hr@purplesquirrelstrategists.com Deadline: 22 September 2025 Interviews: Last week of September 2025 Job Type: Full-time Work Location: In person
Job posting for Senior Executive Call Centre Location : Pune, Maharashtra Type : Full-time, Leadership role We are a reputed Eye Care Hospital committed to clinical excellence, community service innovation and patient centred care. With state-of-the-art infrastructure and dedicated team we are expanding our impact and looking for dynamic leadership to take us to the next level. The Senior Call Centre Executive in an NGO eye hospital is a vital role, bridging the gap between management and the frontline call center team. This person is responsible for not only handling complex patient interactions but also for building a strong, efficient, and empathetic team that upholds the hospital's mission. Their role is to establish best practices and ensure the smooth functioning of the call center, which is a critical point of contact for patients seeking eye care. Key Responsibilities The responsibilities of a Senior Call Centre Executive are two-fold: hands-on operations and team leadership. Process Establishment and Improvement: The senior executive is responsible for creating and standardizing call center processes. This includes developing scripts for common patient inquiries (e.g., appointment booking, service information, post-operative care), defining protocols for handling difficult calls or emergencies, and establishing a system for tracking patient feedback and follow-ups. Team Leadership and Training: This is a core function of the role. The senior executive must train new call center executives on all aspects of their job, from technical skills (using patient management software, phone systems) to soft skills (empathy, patience, active listening). They also provide ongoing coaching, conduct performance reviews, and motivate the team to meet service targets and quality standards. Quality Assurance and Monitoring: The senior executive monitors call quality to ensure that all team members are adhering to established protocols and providing excellent patient service. They analyze call data to identify trends, pinpoint areas for improvement, and implement solutions. This also includes handling escalated calls and resolving complex patient issues that the junior executives cannot. Patient Database Management: They oversee the maintenance and accuracy of the patient database. This includes ensuring that patient information is handled with the utmost confidentiality and that all data entry and record-keeping procedures are followed correctly, in compliance with healthcare regulations. Reporting and Analysis: The senior executive prepares reports on team performance, call volumes, first-call resolution rates, and patient satisfaction. They present these reports to senior management to provide insights into operational efficiency and patient feedback. Inter-Departmental Coordination: They act as a liaison between the call center and other hospital departments (e.g., appointments, outreach, medical records) to ensure seamless communication and a cohesive patient experience. Eligibility The eligibility for a Senior Call Centre Executive is based on a mix of experience, educational background, and specific skills. Education: A bachelor's degree in any field is typically required. A degree in a relevant field like Business Administration, Communications, or Healthcare Administration is a plus. Experience: Candidates should have a minimum of 3-5 years of experience in a call center or customer service environment. A significant portion of this experience should be in the healthcare sector . Prior experience in a supervisory, team lead, or training role is highly essential. Skills and Competencies: Leadership and Mentorship: A proven ability to lead, mentor, and motivate a team of young professionals is critical. Communication: Exceptional verbal and written communication skills in both English and local languages are a must, given the diverse patient base in India. Problem-Solving: Strong analytical and problem-solving skills to address operational challenges and resolve complex patient issues effectively. Technical Proficiency: Advanced knowledge of call center software, patient management systems, and a high level of proficiency with Microsoft Office Suite. Empathy and Patience: A deep sense of empathy and patience, particularly when dealing with patients who may be anxious, elderly, or visually impaired. Organizational Skills: Excellent organizational skills to manage schedules, training plans, and call center metrics. Ethical Conduct: A strong commitment to ethical conduct and patient confidentiality, which is paramount in a healthcare setting. Why join us ? Opportunity to lead a prestigious institution serving thousands of patients annually. Work with passionate team focused on eye health equity and innovation. Competitive salary commensurate with industry standards. Send your CV to jobs@hvdeh.org with copy to hr@purplesquirrelstrategists.com Deadline : 22-September-2025 Interviews planned last week of September 2025 Job Type: Full-time Language: Hindi (Preferred) Work Location: In person
Job Posting: OPD Patient Care Coordinator Location: Pune, Maharashtra Type: Full-time | Operations team We are a reputed Eye Care Hospital focused on clinical excellence, community service, and patient-first care. With modern infrastructure and a dedicated team, we are expanding and looking for a committed professional to join our Operations team. About the Role As a Patient Care Coordinator , you will ensure smooth patient flow, excellent service, and efficient coordination between patients, doctors, and staff. Key Responsibilities Service Excellence Ensure timely service and patient satisfaction Collect feedback and reviews Keep OPD areas ready and assist with billing Guide patients on follow-ups Conversions - Tracking surgical and service conversions People Coordination - Work closely with doctors and OPD staff Other Duties Follow quality and safety standards Maintain documentation and reports Join training and improvement initiatives Eligibility Graduate (preferred: Healthcare/Business) 1–3 years in hospital/OPD coordination/Floor coordination Strong communication, empathy, and problem-solving Comfortable with hospital systems and MS Office Why Join Us? Be part of a mission-driven team Competitive salary and growth opportunities Apply Now Send your CV to jobs@hvdeh.org CC: hr@purplesquirrelstrategists.com Deadline: 22 September 2025 Interviews: Last week of September 2025 Job Type: Full-time Work Location: In person
As a Patient Care Coordinator at our reputed Eye Care Hospital in Pune, Maharashtra, you will play a crucial role in ensuring smooth patient flow, excellent service, and efficient coordination between patients, doctors, and staff. **Key Responsibilities:** - Ensure timely service and patient satisfaction - Collect feedback and reviews - Prepare OPD areas and assist with billing - Guide patients on follow-ups - Track surgical and service conversions - Coordinate with doctors and OPD staff - Follow quality and safety standards - Maintain documentation and reports - Participate in training and improvement initiatives **Qualifications Required:** - Graduate (preferred: Healthcare/Business) - 1-3 years of experience in hospital/OPD coordination/Floor coordination - Strong communication, empathy, and problem-solving skills - Proficiency in hospital systems and MS Office If you join our team, you will be part of a mission-driven organization that offers a competitive salary and growth opportunities. If you are passionate about patient care and looking for a dynamic role in healthcare coordination, we encourage you to apply by sending your CV to jobs@hvdeh.org with a copy to hr@purplesquirrelstrategists.com. The deadline for applications is 22 September 2025, and interviews will be conducted in the last week of September 2025.,