Assistant Manager - HR Operations

Job Title:

Location:

Position Overview:

We are seeking a dynamic and highly skilled Assistant Manager – HR Operations to join our HR team. This role is designed for an HR professional who will play a key role in streamlining HR operations, ensuring smooth HR processes, and supporting the growth and development of our employees. The individual will work closely with various stakeholders to implement HR initiatives, provide high-quality employee support, manage HR transactions, and drive employee engagement within the organization.

Key Responsibilities:

HR Operations Management

• Oversee the day-to-day HR operations, ensuring timely and accurate HR services, including payroll processing, benefits administration, and HR transactions.
• Ensure smooth processing of employee lifecycle activities, such as hiring, onboarding, employee data management, transfers, promotions, and exits.
• Collaborate with cross-functional teams to ensure HR processes align with business objectives.

HR Policy and Procedures Implementation

• Ensure consistent implementation of HR policies, including Performance Management Systems (PMS), Compensation & Benefits, and Training & Development (T&D).
• Review, recommend, and implement improvements in HR policies, procedures, and processes to enhance operational efficiency.

Employee Query Management

• Serve as a point of contact for employees regarding HR-related queries (payroll, benefits, HR policies, etc.), ensuring timely and effective resolution.
• Develop and maintain a knowledge base for employees to independently access HR-related information and resolve common queries.
• Handle and escalate complex queries as necessary, ensuring high levels of employee satisfaction.

HR Transaction Management

• Ensure timely and accurate HR transaction processing (e.g., employee data management, payroll, leave management).
• Maintain and update HR records, ensuring accuracy, confidentiality, and compliance with data protection laws.
• Adhere to HR Service Level Agreements (SLAs) and ensure consistent quality in query redressal and HR transaction processing.

Statutory Compliance

• Ensure compliance with all statutory regulations, including labor laws and employment-related statutory requirements (e.g., Provident Fund, ESIC, etc.).
• Maintain up-to-date knowledge of changes in labor laws and statutory requirements, and ensure the organization remains compliant.
• Conduct periodic audits of HR practices to ensure compliance with legal and company standards.

Onboarding & Offboarding

• Design and implement comprehensive onboarding programs for new hires.
• Should possess basic or hands-on knowledge of US onboarding process.
• Conduct orientation sessions to familiarize employees with company policies, benefits, and the organizational culture.
• Handle the employee exit process, ensuring smooth offboarding, and managing exit interviews to gather feedback.
• Provide support for global mobility, including visa and immigration processes for international employees relocating to the U.S. and other regions, ensuring full legal compliance.
• Practical experience with ADP systems considered an added advantage

Compensation, Benefits & Payroll Management

• Process and verify accurate payroll inputs, ensuring alignment with finance and statutory compliance.
• Oversee the administration of employee benefits and compensation packages, ensuring competitiveness in the market.
• Benchmark and recommend improvements to the Compensation & Benefits (C&B) structure and Reward & Recognition (R&R) programs to increase employee satisfaction.

HR Reporting & Analytics

• Generate and maintain accurate HR reports, including payroll data, performance management outcomes, and compensation benchmarks.
• Provide Management with regular HR reports (e.g., attrition, engagement, training, etc.) to support decision-making processes.

Preferred Qualifications & Experience:

Educational Qualification:

Experience:

Skills:

• Strong knowledge of HR functions, including payroll, statutory compliance, training, and performance management.
• Proven ability to manage employee relations and resolve conflicts effectively.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong experience with HRMS and MS Excel for reporting and analysis.
• Ability to handle confidential information with discretion.
• Familiarity with immigration processes is a plus.