Company Description Genisys Group is a global information technology and business process services company that partners with enterprises to help them adapt and succeed in the digital era. With three decades of experience and a balanced portfolio, Genisys Group offers solutions driven by Hyper Automation, Artificial Intelligence, Analytics, Cloud, Application Modernization, DevOps, and other emerging technologies. Our integrated portfolio of digital and data solutions, combined with smart business processes, provides our customers with best-in-class core and next-generation services. Role Description This is a full-time hybrid role for an Oracle Fusion Functional Lead, located in Chennai. Oracle Fusion Finance Functional Support Lead- R2R/P2P/I2C 1. Manage Oracle Fusion Finance modules production support for a group from offshore. 2. Configuration around Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, etc. 3. Overall ownership technology Overall ownership for support of R2R/P2P/I2C Processes. 4. Lead a team for production support of Oracle Fusion Applications 5. Work with implementation team to transition R2R/P2P/I2C processes 6. Evaluate, implement, and support key IT Systems to optimize current support processes for Oracle Applications processes, 7. Support business users on issues in R2R/P2P/I2C process, monthly close cycles, interfaces related to outside systems for journals, cash and invoices. 8. Maintain the global template created for R2R/P2P/I2C. Organize regular Service Review meetings and furnish status reports to internal management (Business, technology, and operations) on progress of the program, and highlight risks, issues and impediments to the project execution. 9. Drive Business Process Excellence and improvement in process as designed. Seek for continuous improvement and suggest process improvements where changes are required. 10. Assess feedback from internal customers and (proactively) identify issues, provide resolution and execute resolution with 3rd service provider. Collaborate with all stakeholders and business partners across all countries and departments. Contribute to the planning of support processes, resource and mitigation plans. Coordinate with Global TSS services to enable System Integration partner for successful delivery. Qualifications: 1. A graduate degree. Thorough understanding of Accounting in Oracle Cloud and Accounting process in general. A curious and service orientation mindset. 2. 8+ years of experience Oracle Fusion Financials Functional or Techno-Functional - GL, AP, I- expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement modules in Support or Implementation projects or both. 3. Hands on experience in Configuration around Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement. 4. 4+ Years of exp in any one of the accounting flows in Invoice to Cash (I2C), Procure to Pay (P2P), Record to Report (R2R). 5. Understanding and experience on FCCS/EDM are a plus point. 6. Understanding of SOD and SOX, ability to work in team and lead a team. Experience: 10+ Years Work Location: Chennai (3 days WFO) Candidate Preference: Only Bangalore candidates open to relocating to Chennai, or candidates currently based in Chennai Interested Candidates to apply on : poornima.r@genisys-group.com Show more Show less
Handling of inbound calls, enquiring details of the products or process related to information, enquiries transactions related to the products availed by the customer clarification and queries and billing
Position : Assistant Manager / Lead – HR Operations Department : Human Resources Experience: 6 Yrs to 10 Yrs Location : Whitefield / Bangalore Reports To : Manager / Senior Manager – HR Operations Industry : Information Technology / IT Services 📋 Key Responsibilities ✅ US Onboarding · Manage end-to-end onboarding for U.S. hires, including offer acceptance, documentation, IT provisioning, and induction sessions. · Ensure compliance with I-9, W-4, and other U.S. employment documentation. ✅ HRIS Management · Maintain accurate employee data in HRIS platforms (e.g., Workday, SAP, ADP, BambooHR). · Generate HR reports and support data requests for audits and compliance reviews. ✅ Background Verification (BGV) · Initiate and monitor background checks in coordination with third-party vendors. · Maintain BGV records in compliance with internal policies and data protection standards. ✅ Document Management · Organize and maintain employee documents, contracts, and compliance forms in digital or physical formats. · Ensure adherence to U.S. data privacy regulations (e.g., GDPR, HIPAA). ✅ Letters & Compliance · Prepare employment letters (offer letters, verification letters, promotion letters, etc.). · Support audits and ensure HR operational compliance with federal and state labor laws. · Assist in policy implementation and ensure internal SOPs are updated. ✅ Payroll Inputs & FNF · Collate, validate, and share payroll input data (new hires, variable pay, terminations, leaves). · Coordinate with the payroll team or vendors for accurate and timely payroll processing. · Ensure Full and Final Settlements (FNF) are processed smoothly for exit employees. ✅ Exit Management · Manage exit formalities, including resignation acknowledgment, clearance process, and exit interviews. · Deactivate system access and update HRIS for final separation. · Provide exit documentation and ensure compliance with statutory requirements. ✅ US Payroll Management · Process bi-weekly payroll accurately and on time for all U.S. employees. · Ensure compliance with federal, state, and local payroll laws and regulations. · Maintain and update employee payroll records. · Handle and resolve payroll-related inquiries from employees. · Reconcile payroll prior to transmission and validate confirmed reports. · Prepare and submit payroll tax filings and compliance reports. · Coordinate with HR and Finance departments to ensure accurate employee data. · Assist in audits and provide records as required. · Implement and enhance payroll-related systems and processes.tealhq.com+9expertia.ai+9expertia.ai+9 🎓 Qualifications · Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field. · 6+ years of experience in HR operations, with significant exposure to U.S. HR practices. · Hands-on experience with HRIS platforms (e.g., ADP, Workday). · Strong understanding of U.S. onboarding, payroll inputs, labor compliance, and employee lifecycle processes. · Familiarity with background verification procedures and third-party BGV coordination. 🌟 Preferred Skills · Excellent written and verbal communication skills. · Highly detail-oriented, process-driven, and proactive. · Strong interpersonal skills and ability to collaborate with cross-functional teams globally. · Knowledge of EEO, FLSA, and state-specific employment regulations. Show more Show less
We are seeking a dedicated and proactive Customer Support Executive to join our dynamic team. In this role, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a seamless user experience. Your contributions will be pivotal in maintaining high customer satisfaction and fostering long-term relationships.
Handling of inbound calls, enquiring details of the products or process related to information, enquiries transactions related to the products availed by the customer clarification and queries and billing
Company Description Genisys Group is a global information technology and business process services company that partners with enterprises to help them adapt and succeed in the digital era. With three decades of experience and a balanced portfolio, Genisys Group offers solutions driven by Hyper Automation, Artificial Intelligence, Analytics, Cloud, Application Modernization, DevOps, and other emerging technologies. Our integrated portfolio of digital and data solutions, combined with smart business processes, provides our customers with best-in-class core and next-generation services. Role Description This is a full-time hybrid role for an Oracle Fusion Functional Lead, located in Chennai. Oracle Fusion Finance Functional Support Lead- R2R/P2P/I2C 1. Manage Oracle Fusion Finance modules production support for a group from offshore. 2. Configuration around Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, etc. 3. Overall ownership technology Overall ownership for support of R2R/P2P/I2C Processes. 4. Lead a team for production support of Oracle Fusion Applications 5. Work with implementation team to transition R2R/P2P/I2C processes 6. Evaluate, implement, and support key IT Systems to optimize current support processes for Oracle Applications processes, 7. Support business users on issues in R2R/P2P/I2C process, monthly close cycles, interfaces related to outside systems for journals, cash and invoices. 8. Maintain the global template created for R2R/P2P/I2C. Organize regular Service Review meetings and furnish status reports to internal management (Business, technology, and operations) on progress of the program, and highlight risks, issues and impediments to the project execution. 9. Drive Business Process Excellence and improvement in process as designed. Seek for continuous improvement and suggest process improvements where changes are required. 10. Assess feedback from internal customers and (proactively) identify issues, provide resolution and execute resolution with 3rd service provider. Collaborate with all stakeholders and business partners across all countries and departments. Contribute to the planning of support processes, resource and mitigation plans. Coordinate with Global TSS services to enable System Integration partner for successful delivery. Qualifications: 1. A graduate degree. Thorough understanding of Accounting in Oracle Cloud and Accounting process in general. A curious and service orientation mindset. 2. 8+ years of experience Oracle Fusion Financials Functional or Techno-Functional - GL, AP, I- expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement modules in Support or Implementation projects or both. 3. Hands on experience in Configuration around Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement. 4. 4+ Years of exp in any one of the accounting flows in Invoice to Cash (I2C), Procure to Pay (P2P), Record to Report (R2R). 5. Understanding and experience on FCCS/EDM are a plus point. 6. Understanding of SOD and SOX, ability to work in team and lead a team. Experience: 10+ Years Work Location: Chennai (3 days WFO) Candidate Preference: Only Bangalore candidates open to relocating to Chennai, or candidates currently based in Chennai Interested Candidates to apply on : poornima.r@genisys-group.com
We are looking for energetic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound and/or outbound customer interactions from global clients, resolve queries, and provide exceptional service in a professional manner. Key Responsibilities:Handle international customer calls (inbound/outbound) in a timely and professional manner. Resolve customer queries and issues efficiently while maintaining high customer satisfaction. Follow standard operating procedures and company policies.
You will be joining a best-in-class company that is undergoing a transformation towards advanced processes and digital technologies. As an experienced technology owner, you will play a crucial role in supporting this transformation and managing in-flight projects. Your primary responsibility as the Oracle Fusion Finance Functional Support Lead for R2R/P2P/I2C will involve managing Oracle Fusion Finance modules production support for a group from an offshore location. This includes configuration tasks related to Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, and more. You will have overall ownership of technology support for R2R/P2P/I2C processes and will lead a team for production support of Oracle Fusion Applications. Collaboration with the implementation team to transition R2R/P2P/I2C processes, evaluation, implementation, and support of key IT systems to optimize current support processes, and providing support to business users on issues related to R2R/P2P/I2C process are also key aspects of this role. Additionally, you will be responsible for maintaining the global template created for R2R/P2P/I2C, organizing regular Service Review meetings, and furnishing status reports to internal management. To excel in this role, you should possess a graduate degree, a thorough understanding of Accounting in Oracle Cloud and Accounting processes in general, and a curious and service-oriented mindset. You should have at least 4 years of experience in Oracle Fusion Financials Functional or Techno-Functional - specifically in GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement modules in Support or Implementation projects. Hands-on experience in configuration tasks, understanding and experience with FCCS/EDM, and knowledge of SOD and SOX requirements will be advantageous. In addition to technical skills, your ability to work in a team, lead a team, drive business process excellence, and seek continuous improvement will be critical for success in this role. You will also be expected to collaborate with stakeholders and business partners across countries and departments. We are committed to diversity and inclusivity in our workforce.,
1 to 4 years experience only The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft documents and help the executive with any necessary meeting preparations. Responsibilities Calendar management for executives Aid executive in preparing for meetings Responding to emails and document requests on behalf of executives Draft slides, meeting notes and documents for executives Travel Management Qualifications Bachelor's degree or equivalent experience Proficient in Microsoft Office suite Experience in managing multiple priorities, administrative coordination, and logistics Well-organized, detail-oriented, ability to multi-task with great follow-up skills Strong written and verbal communication skills
Job Title: Manager – Quality (BPO) Location: Bangalore – Whitefield Mode of work - Work from Office Job Type - Full-time DOJ - Prefer immediate joiners Job Summary: The Quality Manager will lead the design, implementation, and continuous improvement of quality frameworks and initiatives within a high-paced BPO environment. This role is instrumental in ensuring adherence to client expectations, compliance standards, and internal quality benchmarks across all operational touchpoints. A key responsibility includes overseeing and supporting ISO 9001 audit readiness , driving alignment with international quality standards, and managing internal and external audits. The Quality Manager will drive process excellence through data-driven analysis, Six Sigma methodologies, and proactive risk identification. By partnering with cross-functional teams, the manager will foster a culture of quality, accountability, and continuous improvement—ultimately enhancing customer experience, reducing defects, and improving operational efficiency. Key Responsibilities: Own the end-to-end quality function, ensuring alignment with both internal standards and client-defined metrics. Analyze early lifecycle (0–90 days) agent performance trends and implement targeted quality improvement plans. Work closely with Operations, Training, and Client Services to deliver outcomes as per the defined Statement of Work (SOW). Support the development and execution of structured TNI frameworks, refreshers, and capability-building programs in partnership with the training team. Design and implement robust quality controls to minimize errors, reduce escalations, and mitigate compliance risks. Lead, mentor, and develop a team of Quality Analysts, driving performance accountability and professional growth. Conduct deep-dive investigations into quality gaps using data-driven methods, and drive corrective and preventive action plans. Ensure SOPs, quality standards, and knowledge bases are consistently updated to reflect business and client changes. Uphold quality assurance governance on compliance, data security, and regulatory adherence. Track quality training and performance initiatives through feedback loops, scorecards, and post-intervention metrics. Champion a culture of quality-first thinking, continuous improvement, and innovation within the organization. Required Skills & Competencies: Qualification: Any bachelor's degree Work Experience: 10 to 12 Yrs into Quality Quality Assurance & Compliance Develop and implement quality control processes, metrics, and reporting systems. Monitor and audit calls, chats, and emails for accuracy, process adherence, and customer satisfaction. Ensure compliance with client SLAs and internal SOPs. Strong understanding of ISO 9001:2015 standards and experience in leading ISO/internal/external audits. Proven ability to implement and govern audit controls, risk mitigation strategies, and corrective actions. Deep familiarity with call/chat/email monitoring techniques, scorecards, and quality checklists. Process Excellence Champion Six Sigma, Lean, or similar quality methodologies for process optimization. Drive initiatives to reduce customer complaints and increase First Call Resolution (FCR) and CSAT. Collaborate with process owners to design quality frameworks for new transitions and process migrations. Performance Improvement & Analysis Identify quality gaps and drive root cause analysis (RCA) to reduce errors and improve performance. Implement corrective and preventive actions (CAPA) for consistent process improvements. Develop performance dashboards and scorecards for agents and teams Reporting & Metrics Publish regular quality reports, trends, and actionable insights to internal and client stakeholders. Track key metrics: Accuracy, CSAT, NPS, AHT, FCR, Quality Scores, etc. Team & Stakeholder Management Lead, train, and motivate a team of quality analysts. Conduct calibration sessions with clients, internal QA teams, and operations. Strong people management skills with experience in leading QA teams in a BPO setting. Capable of managing multiple stakeholders including clients, operations, training, and compliance teams. Communication & Documentation Excellent verbal and written communication skills, with the ability to present to senior leadership and external clients. Skilled in preparing audit documentation, RCA reports, and client-facing decks. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. ISO & Audit Management Lead preparation, execution, and closure of ISO 9001, internal, and external audits, including documentation, audit readiness, and corrective action planning. Collaborate with cross-functional teams to ensure continuous compliance with audit standards and regulatory mandates. Serve as the point of contact for client or third-party audits related to quality and compliance. Interested candidates to share the updated profile to - poornima.r@genisys-group.com
Job Title: Manager – Training Industry Experience - ITES / BPO Location: Bangalore – Whitefield Mode of work: Work from Office Job Type: Full-time DOJ: Prefer candidates who can join immediately Job Summary: The Training Manager will spearhead the development and execution of comprehensive training programs tailored for a dynamic BPO environment. This role is critical in ensuring seamless onboarding, skill development, and performance readiness of both new hires and tenured employees. With a strong emphasis on enhancing early-stage (0–90 day) employee performance, the manager will collaborate closely with cross-functional teams to drive training effectiveness, uphold compliance standards, and support overall business and client success through continuous learning and operational excellence. Key Responsibilities: Own end-to-end training execution and drive excellence in all external and internal training metrics. Analyze early lifecycle (0–90 days) agent performance and execute targeted improvement plans. Collaborate with Operations, Quality, and other departments to deliver training outcomes as per the defined SOW. Build and maintain a structured framework for TNI (Training Needs Identification) , refresher sessions, and ongoing capability development. Design and implement process controls to reduce errors, escalations, and compliance risks. Lead, coach, and inspire a team of trainers to achieve delivery goals and professional development milestones. Conduct in-depth performance trend analysis and root cause investigations; implement corrective actions based on data insights. Manage and update training content, SOPs, and knowledge repositories to reflect latest business changes and client updates. Establish robust governance on compliance, data security, and risk management across training programs. Monitor training effectiveness through feedback, assessments, and post-training performance metrics. Drive a culture of continuous learning, upskilling, and process innovation within the training function. Required Skills & Competencies: Training & Delivery Expertise Proven experience in managing end-to-end training in a BPO/Contact Center environment. Strong knowledge of training tools, instructional design, adult learning principles, and digital learning platforms. Industry Knowledge In-depth understanding of Voice and Non-Voice BPO operations, including key functions such as customer service, collections, sales, and technical support across diverse industry verticals. Strong grasp of BPO performance drivers, including client SLAs, KPIs, quality scorecards, and compliance benchmarks. Experienced in process audits, root cause analysis, and implementing call quality assurance frameworks to ensure consistent service excellence. Client Management Excellent client-facing and relationship management skills; experience in presenting training outcomes and improvement strategies to external stakeholders. Ability to build trust and credibility with clients through effective communication, problem-solving, and timely reporting. Analytical & Operational Skills Strong data analysis and reporting skills (Excel, dashboards, RCA tools). Ability to translate data into actionable insights to improve training outcomes. People & Leadership Skills Experience in leading training teams, performance coaching, and stakeholder management. Strong interpersonal skills with a collaborative and proactive mindset. Communication Excellent verbal, written, and presentation skills with the ability to engage diverse audiences. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. Interested Candidates can share your updated profiles to - poornima.r@genisys-group.com
As a best-in-class company transitioning to advanced processes and digital technologies, Manpower Group is seeking an experienced technology owner to support transformation and ongoing projects. In this role as the Oracle Fusion Finance Functional Support Lead specializing in R2R/P2P/I2C, you will be responsible for managing Oracle Fusion Finance modules production support for a group from offshore. Your role will involve configuration activities related to Intercompany Setup, GL, AP, I-expense, SLA, AR, FA, CM, EB Tax, PO, iProcurement, and more. You will have overall ownership of technology support for R2R/P2P/I2C processes and lead a team to ensure the production support of Oracle Fusion Applications. Collaborating with the implementation team, you will oversee the transition of R2R/P2P/I2C processes and evaluate, implement, and support key IT systems to enhance current support processes for Oracle Applications. Additionally, you will support business users on issues in R2R/P2P/I2C processes, monthly close cycles, and interfaces with external systems for journals, cash, and invoices. Maintaining the global template for R2R/P2P/I2C, you will organize regular Service Review meetings, provide status reports to internal management, drive Business Process Excellence, and seek continuous improvement in processes. Qualifications for this role include a graduate degree, a solid understanding of Accounting in Oracle Cloud and Accounting processes, and 4+ years of experience in Oracle Fusion Financials Functional or Techno-Functional areas. Hands-on experience with the mentioned modules and configurations is essential, while familiarity with FCCS/EDM is a plus. Understanding of SOD and SOX, ability to work in a team, and leadership skills are also required for this position. The successful candidate will demonstrate a curious and service-oriented mindset, with a commitment to diversity and inclusivity.,
Handling of inbound calls, enquiring details of the products or process related to information, enquiries transactions related to the products availed by the customer clarification and queries and billing
Job Title: Assistant Manager / Lead / Senior – HR Operations Location: Whitefield, Bangalore Position Overview: We are seeking a dynamic and highly skilled Assistant Manager – HR Operations to join our HR team. This role is designed for an HR professional who will play a key role in streamlining HR operations, ensuring smooth HR processes, and supporting the growth and development of our employees. The individual will work closely with various stakeholders to implement HR initiatives, provide high-quality employee support, manage HR transactions, and drive employee engagement within the organization. Key Responsibilities: HR Operations Management Oversee the day-to-day HR operations, ensuring timely and accurate HR services, including payroll processing, benefits administration, and HR transactions. Ensure smooth processing of employee lifecycle activities, such as hiring, onboarding, employee data management, transfers, promotions, and exits. Collaborate with cross-functional teams to ensure HR processes align with business objectives. HR Policy and Procedures Implementation Ensure consistent implementation of HR policies, including Performance Management Systems (PMS), Compensation & Benefits, and Training & Development (T&D). Review, recommend, and implement improvements in HR policies, procedures, and processes to enhance operational efficiency. Employee Query Management Serve as a point of contact for employees regarding HR-related queries (payroll, benefits, HR policies, etc.), ensuring timely and effective resolution. Develop and maintain a knowledge base for employees to independently access HR-related information and resolve common queries. Handle and escalate complex queries as necessary, ensuring high levels of employee satisfaction. HR Transaction Management Ensure timely and accurate HR transaction processing (e.g., employee data management, payroll, leave management). Maintain and update HR records, ensuring accuracy, confidentiality, and compliance with data protection laws. Adhere to HR Service Level Agreements (SLAs) and ensure consistent quality in query redressal and HR transaction processing. Statutory Compliance Ensure compliance with all statutory regulations, including labor laws and employment-related statutory requirements (e.g., Provident Fund, ESIC, etc.). Maintain up-to-date knowledge of changes in labor laws and statutory requirements, and ensure the organization remains compliant. Conduct periodic audits of HR practices to ensure compliance with legal and company standards. Onboarding & Offboarding Design and implement comprehensive onboarding programs for new hires. Should possess basic or hands-on knowledge of US onboarding process. Conduct orientation sessions to familiarize employees with company policies, benefits, and the organizational culture. Handle the employee exit process, ensuring smooth offboarding, and managing exit interviews to gather feedback. Provide support for global mobility, including visa and immigration processes for international employees relocating to the U.S. and other regions, ensuring full legal compliance. Practical experience with ADP systems considered an added advantage Compensation, Benefits & Payroll Management Process and verify accurate payroll inputs, ensuring alignment with finance and statutory compliance. Oversee the administration of employee benefits and compensation packages, ensuring competitiveness in the market. Benchmark and recommend improvements to the Compensation & Benefits (C&B) structure and Reward & Recognition (R&R) programs to increase employee satisfaction. HR Reporting & Analytics Generate and maintain accurate HR reports, including payroll data, performance management outcomes, and compensation benchmarks. Provide Management with regular HR reports (e.g., attrition, engagement, training, etc.) to support decision-making processes. Preferred Qualifications & Experience: Educational Qualification: MBA/MSW in Human Resources or a related field. Experience: 6 – 10 years of HR experience in the IT/ITES industry. Skills: Strong knowledge of HR functions, including payroll, statutory compliance, training, and performance management. Proven ability to manage employee relations and resolve conflicts effectively. Excellent communication, interpersonal, and problem-solving skills. Strong experience with HRMS and MS Excel for reporting and analysis. Ability to handle confidential information with discretion. Familiarity with immigration processes is a plus.
Take ownership of pipeline stability and performance across our GCP-based stack (BigQuery, GCS, Dataprep/Dataflow) Lead the enhancement of our existing ETL workflows to support better modularity, reusability, and error handling Help introduce lightweight governance practices —including column-level validation, source tracking, and transformation transparency Support development of a semantic layer (e.g., KPI definitions, normalized metric naming) to reduce rework and support downstream users Work with analysts and dashboard developers to structure data outputs for intuitive use and parameterization Collaborate with team leadership to prioritize improvements based on impact and feasibility Support platform readiness for automated reporting , predictive modeling , and AI-enhanced analysis Contribute to team culture through clear documentation, mentoring, and code review Participate in hiring, onboarding, and evolving our internal standards What We’re Looking For Must-Have: 4–6+ years of experience in data engineering, preferably in a fast-paced agency or multi-client environment Solid command of Google Cloud Platform , especially BigQuery, GCS, and Cloud Dataprep (Alteryx) or Dataflow Strong SQL and Python skills with a focus on transformation and data reliability Experience building and maintaining ETL pipelines in production Familiarity with metadata-driven development , version control, and task orchestration (Airflow or equivalent) Proven ability to balance individual execution with team collaboration Clear communicator, able to translate technical trade-offs to non-technical stakeholders Nice-to-Have: Experience applying basic data governance principles (e.g., lineage tracking, validation frameworks, naming conventions) Exposure to building or maintaining a semantic layer (via dbt, LookML, etc.) Familiarity with AI/ML workflows or tooling for automated insight generation Understanding of marketing or media datasets Experience developing custom marketing attribution models Experience mentoring junior team members or participating in code/process standardization
Responsibilities: International Calling II English Communication • Handle inbound and outbound calls • Contacting existing customers as well as prospective customers • Obtaining customer information and other relevant data • Asking questions to the customer and understanding their need • Resolving customer queries and issues related to the products and service
Job Summary: We are seeking a skilled Implementation Consultant (5+ years) to support the deployment and configuration of Teamcenter SBOM solutions. The role involves working closely with team to understand Service BOM requirements and translating them into effective PLM configurations. Responsibilities & Skills: + Configure and customize Teamcenter and Active Workspace (AWC), including BMIDE, workflows, and latest version features. + Perform installation and configuration of Teamcenter/AWC environments. + Hands-on experience on Change & Release Management, Service BOM, and Part & BOM Management, Product Configurators functionalities. + Develop & Maintain ITK code (with C++, C#) ensuring compatibility with the latest Teamcenter and AWC versions. + Perform unit testing, document results, and resolve technical issues efficiently. + Collaborate in Agile development environments, contributing to sprint planning and reviews. + Exhibit strong interpersonal skills, a proactive attitude, and a quick learning ability. + Very good in communication skills. + Knowledge of Teamcenter and ERP integration is added advantage
We are seeking enthusiastic and customer-focused individuals to join our team for the International Voice Process. The role involves handling inbound and outbound calls with clients/customers across global regions, resolving queries, providing information, and ensuring a high standard of customer satisfaction.
The Quality Manager will lead the design, implementation, and continuous improvement of quality frameworks and initiatives within a high-paced BPO environment. This role is instrumental in ensuring adherence to client expectations, compliance standards, and internal quality benchmarks across all operational touchpoints. A key responsibility includes overseeing and supporting ISO 9001 audit readiness, driving alignment with international quality standards, and managing internal and external audits. The Quality Manager will drive process excellence through data-driven analysis, Six Sigma methodologies, and proactive risk identification. By partnering with cross-functional teams, the manager will foster a culture of quality, accountability, and continuous improvement, ultimately enhancing customer experience, reducing defects, and improving operational efficiency. Own the end-to-end quality function, ensuring alignment with both internal standards and client-defined metrics. Analyze early lifecycle (90 days) agent performance trends and implement targeted quality improvement plans. Work closely with Operations, Training, and Client Services to deliver outcomes as per the defined Statement of Work (SOW). Support the development and execution of structured TNI frameworks, refreshers, and capability-building programs in partnership with the training team. Design and implement robust quality controls to minimize errors, reduce escalations, and mitigate compliance risks. Lead, mentor, and develop a team of Quality Analysts, driving performance accountability and professional growth. Conduct deep-dive investigations into quality gaps using data-driven methods and drive corrective and preventive action plans. Ensure SOPs, quality standards, and knowledge bases are consistently updated to reflect business and client changes. Uphold quality assurance governance on compliance, data security, and regulatory adherence. Track quality training and performance initiatives through feedback loops, scorecards, and post-intervention metrics. Champion a culture of quality-first thinking, continuous improvement, and innovation within the organization. Qualification: Any bachelor's degree Work Experience: 10 to 12 Yrs into Quality Quality Assurance & Compliance Develop and implement quality control processes, metrics, and reporting systems. Monitor and audit calls, chats, and emails for accuracy, process adherence, and customer satisfaction. Ensure compliance with client SLAs and internal SOPs. Strong understanding of ISO 9001:2015 standards and experience in leading ISO/internal/external audits. Proven ability to implement and govern audit controls, risk mitigation strategies, and corrective actions. Deep familiarity with call/chat/email monitoring techniques, scorecards, and quality checklists. Process Excellence Champion Six Sigma, Lean, or similar quality methodologies for process optimization. Drive initiatives to reduce customer complaints and increase First Call Resolution (FCR) and CSAT. Collaborate with process owners to design quality frameworks for new transitions and process migrations. Performance Improvement & Analysis Identify quality gaps and drive root cause analysis (RCA) to reduce errors and improve performance. Implement corrective and preventive actions (CAPA) for consistent process improvements. Develop performance dashboards and scorecards for agents and teams. Reporting & Metrics Publish regular quality reports, trends, and actionable insights to internal and client stakeholders. Track key metrics: Accuracy, CSAT, NPS, AHT, FCR, Quality Scores, etc. Team & Stakeholder Management Lead, train, and motivate a team of quality analysts. Conduct calibration sessions with clients, internal QA teams, and operations. Strong people management skills with experience in leading QA teams in a BPO setting. Capable of managing multiple stakeholders including clients, operations, training, and compliance teams. Communication & Documentation Excellent verbal and written communication skills, with the ability to present to senior leadership and external clients. Skilled in preparing audit documentation, RCA reports, and client-facing decks. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. ISO & Audit Management Lead preparation, execution, and closure of ISO 9001, internal, and external audits, including documentation, audit readiness, and corrective action planning. Collaborate with cross-functional teams to ensure continuous compliance with audit standards and regulatory mandates. Serve as the point of contact for client or third-party audits related to quality and compliance.,
Role Overview: We are looking for an experienced Oracle Fusion Finance Functional Consultant to support and enhance our Finance modules and related business processes. The ideal candidate will have strong expertise in R2R, P2P, and I2C processes along with hands-on configuration experience. Key Responsibilities: Provide production support for Oracle Fusion Finance modules. Configure and support modules such as GL, AP, AR, FA, CM, EB Tax, PO, iProcurement, SLA, iExpense, Intercompany . Work with business users to resolve issues during month-end close cycles and integrations with external systems. Ensure compliance with SOD and SOX requirements. Collaborate with stakeholders across business units to ensure timely delivery of support and enhancements. Participate in continuous process improvements and knowledge sharing. Required Qualifications: Graduate degree with strong finance process understanding. Minimum 5+ years of Oracle Fusion Financials (Functional or Techno-Functional) experience. Hands-on expertise in R2R, P2P, and I2C flows. Strong problem-solving and stakeholder management skills.