Assistant Manager - HR Operations

You will be responsible for various aspects of HR operations as the Assistant Manager HR. Your key responsibilities will include: - Conducting training sessions for riders, telecallers, ground HR teams, and new hires to ensure proper process understanding and performance improvement. You will also organize regular refresher and skill enhancement sessions, as well as perform training audits to assess effectiveness and identify areas for improvement. - Driving engagement activities to maintain motivation and satisfaction among riders, addressing rider grievances, and providing timely resolutions. Additionally, you will be managing rider onboarding, coordination, and retention strategies to reduce attrition. - Supporting and guiding the hiring team to overcome operational and recruitment challenges. - Developing and implementing strategies to attract and retain riders, planning and executing marketing and promotional activities for rider acquisition, and designing and managing incentive programs for riders, telecallers, and recruiters to boost performance. - Maintaining accurate data and preparing MIS reports related to training, recruitment, and operations. You will track training outcomes, engagement metrics, and incentive performance. - Traveling across assigned cities as required for training, audits, research, and operational coordination. Qualifications and Experience required for this role: - Minimum 5-7 years of experience in Training, Operations, or Rider Management. - Strong communication, presentation, and interpersonal skills. - Team and Grievance handling experience is a must. - Proficiency in MS Office and reporting tools. - Willingness to travel as per business requirements. - Rider handling experience is mandatory. Other details about the company: The company's office location will either be in Surat or Ahmedabad. However, you will be required to travel to Surat, Vadodara, and Ahmedabad as per the company's requirements. The age criteria for this position is 26 to 40 years. If you believe you have a similar profile and are interested in this position, please contact the provided number. This is a permanent position with benefits including cell phone reimbursement, flexible schedule, health insurance, paid sick time, and Provident Fund. Work Location: In person,