Program Manager
About Coalition Greenwich
Coalition Greenwich builds analytics and business intelligence produces that are integral to how the worlds largest corporate and investment banks, assessment managers and fintech measure, plan and improve their business.These produces include market analysis and benchmarking against peers on market share, revenue performance, client relationship share and quality, operational excellence, return on equity, brand perception, behavioural drivers, and analysis on industry evolution.Our customers include all of the largest financial institutions, and we are the market leader in our space.Coalition Greenwich is a division of CRISIL, a $bn market cap global analytics company which is majority owned by S&P Global.
About The Product Function
The Product function is transforming the organisation int one that is excellent at turning our customers’ problems into solutions that delights them. Working closely with the customer and the technology, business, relationship management, operations, data science and governance teams they; discover the underlying unmet needs of the users; define and agree the outcomes and acceptance criteria; orchestrate the design of the prototype; help architect a software platform providing data ingestion, processing and analytics delivery; manage its development through the software development lifecycle; ensure the solution meets the needs of the users and is adopted, and; build measurement and product improvements processes.
About The Role
As Program Manager, you will be the senior execution lead for the Product Program in India, reporting directly to the Program Director (London). You will be responsible for running the India-based program hub, ensuring that transformation activities are delivered seamlessly across multiple global workstreams.You’ll operate at the intersection of program governance, agile delivery, and change management. Success in this role means the team is running smoothly, risks and dependencies are transparent and well-managed, and the broader business feels confident in the programs ability to deliver outcomes.Day-to-day, you will balance program oversight with hands-on leadership: coaching program associates, facilitating ceremonies, driving tool and product adoption, and removing blockers to delivery. This is a high-visibility, leadership role where your ability influence, build trust, install a culture of rigour and attention to detail, and create structure in ambiguity will be critical. You will be seen as both a strategic partner to leadership and an operational driver ensuring the India hub delivers value at pace.What the job involvesReporting to the Program Director (London), you will:
- Own day-to-day execution of the Product Program in India
- Lead and mentor Program Associates, ensuring accountability, delivery quality, and professional development.
- Govern RAID processes – ensuring full documentation, follow-up, and clear escalation paths.
- Facilitate program-level agile ceremonies and product team ceremonies, including PI Planning, Sprint Reviews, Retrospectives, and cross-team stand-ups.
- Provide support to the Release Train Engineer (RTE) team: align work across multiple teams, manage dependencies, and drive program increment execution.
- Provide support to the Scrum Masters: remove blockers, protect teams from distractions, and coach them in Agile best practices.
- Drive adoption of JIRA and Confluence, while managing dual tooling with Azure DevOps (ADO) during transition.
- Design and maintain dashboards and executive-level reports that provide visibility into the deliver progress, KPIs and OKRs.
- Ensure Work Breakdown Structure (WBS) are clearly defined (Epics > Features > Stories) and link upwards to Business Value & Outcomes.
- Lead financial tracking of ROI and Epic-based budgeting; contribute to wider program financials and budgeting requirements.
- Manage metrics reporting across the program of work – from team-level (backlog depth, sprint predictability etc.) to program-level (ROI and value realisation).
- Partner with Product Managers, Tech Leads, and Data Engineers to ensure alignment of priorities and milestones.
- Represent the Program Director in India during Governance forums and stakeholder engagements.
- Contribute to strategic decisions on ways of working, tooling, and program scaling.
Requirements
- Experience: 10-12 years in Program/Project Management in global, multi-workstream environments.
- Proven track record of leading transformation of change programs at scale.
- Strong understanding of Agile methodologies and ability to act in roles equivalent to Scrum Master and RTE.
- Expertise in Atlassian tools (JIRA, Confluence, JIRA Product Discovery) and strong working knowledge of Azure DevOps (ADO).
- Understanding or working within a Product Development Life Cycle (PDLC).
- Strong understanding of how WBS is aligned to Business Outcomes.
- Demonstrated ability to instil attention to detail and hold teams accountable to the same standard.
- Experience facilitating ceremonies, remove blockers, and keep delivery teams aligned.
- Excellent stakeholder management skills: confident engaging senior executives while also hands-on with delivery teams.
Nice to Have
It would be advantageous if you had some of the following:
- Exposure to scaled agile frameworks (SAFe, scrum, kanban) in practice.
- Advanced presentation skills (PowerPoint) for senior stakeholders.
- Familiarity with Jobs-To-Be-Done (JTBD) and Human-Centred Design (HCD) to support the wider Product Team when required.
- Experience in financial tracking of ROI and Epic-based funding.
- Personal skills: resilient, collaborative, organised, proactive, capable of operating independently and leading teams.
- Ability to design and manage metrics reporting frameworks across teams and programs.
- Analytical skills with experience in delivery metrics, portfolio reporting, and financial / resource tracking.
- Competence in creating program governance frameworks and driving adoption.
- Excellent communication and presentation skills, able to influence across geographies and cultures.
- Industry background in Financial Services, Benchmarking, or Data Analytics.
- Familiarity with OKR frameworks and business value measurement.
- Previous Experience managing distributed teams across time zones.
The Ideal Profile
This ‘ideal profile’ is not a list of requirements – they are above – but is meant to give some colour to the kind of person we’re looking for. If you don’t fit this profile but meet the requirements we are still keen to hear from you.Our ideal Program Manager is degree educated in Business, Technology or a related field, and brings significant experience governing complex product transformation and delivery programs, ideally within Financial Services, Benchmarking or Data Analytics.Technically confident and fluent in modern tooling and reporting frameworks, they thrive on bringing clarity, structure, and disciplined execution to global, fast-moving organisations. They are known for their ability to educate and influence senior stakeholders, combining strong relationship-building and stakeholder management skills with a reputation for tenacity and getting things done. Highly accountable and driven by outcomes, they take responsibility for delivering what they commit to, consistently demonstrating what ‘good’ looks like across every aspect of program management.
