Product Manager

• Engage directly with customers to understand their unique business processes, challenges, and requirements for extending S2P functionality.
• Conduct workshops, interviews, and process walkthroughs with customer business and IT stakeholders.
• Evaluate requests for feasibility, scalability, and alignment with the core platform.
• Translate requirements into clear Business Requirement Documents (BRDs) and Functional Specifications with acceptance criteria.
• Present proposed solutions and app designs for customer validation and sign-off.

• Define the vision, objectives, and scope for each custom app.
• Maintain an App Portfolio and Roadmap covering customer-specific and reusable extensions.
• Prioritize app development based on business value, complexity, and dependencies.
• Identify opportunities to productize custom apps for broader reuse across customers.

• Work closely with Technical Developers to ensure accurate translation of business requirements into technical deliverables.
• Partner with Implementation Teams to ensure smooth deployment and customer adoption.
• Collaborate with the Core Product Team to ensure alignment with product standards, APIs, and platform governance.
• Facilitate regular stakeholder reviews, status updates, and risk discussions.

• Review developed apps for functionality, usability, and compliance with requirements.
• Support User Acceptance Testing (UAT) by coordinating with customers and resolving feedback.
• Ensure successful deployment and customer sign-off.
• Track post-implementation feedback to drive continuous improvement.

• Strong understanding of Source-to-Pay processes - Procurement, Sourcing, Supplier Management, Contract Management, and related workflows.
• Proven experience engaging directly with customers for requirement gathering and solution design.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skills with customer-facing experience.
• Familiarity with Agile methodologies and tools such as Jira, Confluence, or Azure DevOps.
• Exposure to SaaS / Enterprise application ecosystems and platform integrations.
• Ability to manage multiple initiatives and stakeholders in a global environment.

• Bachelor’s or Master’s degree in business, Engineering, or Information Technology.
• 5–10 years of experience in Product Management, Business Analysis, or Solution Consulting within Procurement / S2P / ERP / SaaS domains.
• Prior experience in customer-facing roles involving requirement discovery, validation, or implementation coordination.
• Shift Requirements: This job requires the candidate to work in night shift supporting US Customers.

• Familiarity with low-code / no-code platforms, API integrations, or workflow automation frameworks.
• Understanding cloud and SaaS architecture, especially integration with ERPs like SAP, Oracle, or Workday.
• Comfort working with UI/UX design concepts and reviewing wireframes or prototypes.

• Experience with leading platforms such as Zycus, Coupa, Ivalua, Ariba, or Jaggaer.
• Understanding of procurement compliance, approval hierarchies, and supplier enablement.

• Experience identifying repeatable customer use cases and building reusable app templates or frameworks.
• Familiarity with Design Thinking or Lean Product Management practices.

• Skilled in running requirement workshops or joint application design (JAD) sessions.
• Strong presentation and negotiation abilities for business and IT audiences.

• Certification or hands-on experience with Agile / Scrum / SAFe frameworks.
• Experience managing parallel app development initiatives with tight deadlines.

• Ability to define and monitor app KPIs (adoption, performance, usability).
• Exposure to process automation, analytics, or AI/ML-enhanced procurement solutions.

• High customer satisfaction with delivered app functionality and timelines.
• Reusability or scalability of developed apps across multiple customer accounts.
• Effective collaboration across customer, product, development, and implementation teams.
• Timely delivery of custom apps aligned with business needs and quality expectations.

• End-to-End Ownership Exposure: Manage the complete lifecycle of customer-driven app development - from ideation to delivery.
• Strategic Customer Engagement: Work directly with global procurement and finance leaders to shape solutions addressing real-world business challenges.
• Cross-Functional Collaboration: Partner with diverse internal teams - Product, Engineering, and Implementation - to deliver impactful results.
• Innovation Opportunities: Contribute to building an ecosystem of reusable S2P extensions and app templates that drive product innovation.
• Career Growth: Develop a strong blend of business, technical, and customer management expertise, paving the way for future leadership roles in Product or Solution Strategy.
• Global Visibility: Engage with enterprise customers across industries, gaining insights into diverse procurement practices and digital transformation journeys.

What We Offer

• Opportunity to work with global Fortune 500 clients in a high-impact, premium support capacity.
• A collaborative and innovative work culture where customer satisfaction is at the heart of what we do.
• Professional growth opportunities with exposure to cutting-edge SaaS procurement technology.
• Competitive compensation and benefits.