177 Zycus Jobs

About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.We Are An Equal Opportunity Employer Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements. Job Description As Zycus expands its North American customer footprint and matures its global organization, we are seeking a visionary, customer-obsessed Vice President of Customer Support to lead and scale our SaaS support operations. This leader will own the design, execution, and continuous improvement of a world-class technical support experience, driving customer satisfaction, operational excellence, and team development while monetizing premium support offerings and leveraging AI-driven innovation to improve efficiency, reduce ticket volumes, and deliver measurable business value. As a key member of the Customer Success Leadership team, the VP will collaborate across product, engineering, and customer success to influence roadmap decisions, reduce friction, enhance product quality through continuous feedback loops, and ensure differentiated support models that meet the needs of enterprise SaaS customers. Objective of the role & Key Outcomes of the role: Customer Experience & CSAT Achieve and sustain high CSAT and NPS across all customer segments. Ensure strict adherence to contractual SLAs for response and resolution. Implement clear escalation processes for critical issues and executive-level customer escalations. Operational Excellence Manage support processes, knowledge bases, and staffing models to reduce response and resolution times. Lead global, multi-channel SaaS support operations (in-app, chat, community, phone, and field). Establish industry benchmarks for uptime-related SLAs, availability, and incident management. Maintain cost-to-serve efficiency while scaling operations. AI & Automation Strategy Embed intelligent self-service and contextual guidance into the SaaS product. Deploy predictive issue prevention via telemetry and product analytics. Implement AI-driven triage and resolution to improve time-to-fix. Partner with Data/AI teams to deliver measurable outcomes (ticket reduction, lower cost-to-serve, higher adoption). Revenue & Premium Support Design and launch premium SaaS support tiers (TAMs, faster SLAs, proactive monitoring, executive business reviews). Monetize support offerings and deliver measurable revenue growth. Link support excellence to SaaS KPIs such as renewals, CLV, and Net Revenue Retention (NRR). Strategic Leadership & Influence Define and execute a global SaaS support strategy aligned with company growth and retention goals. Collaborate with product and engineering to influence roadmap, enhance supportability, and reduce friction. Create proactive support frameworks (health checks, predictive insights, product usage trends). Team & Culture Build, mentor, and retain a high-performing global SaaS support organization. Foster a culture of customer advocacy, proactive problem-solving, and SaaS product expertise. Recruit and develop top talent with structured onboarding, training, and career growth plans. Ensure strong leadership bench strength capable of scaling in a high-growth SaaS environment. Job Requirement Core Competencies Required Customer-Centric Mindset Strong ability to understand customer perspectives, empathize during critical situations, and act as a true advocate. Skilled in driving internal collaboration to align teams and deliver on customer needs. Analytical & AI-Driven Mindset Extensive leadership experience in scaling global customer support organizations, with a strong focus on Premium and Enterprise clients. Proven ability to drive AI and automation initiatives (chatbots, intelligent ticket routing, predictive case management, sentiment analysis, and self-service knowledge bases) to transform support operations. Strategic, future-focused mindset with demonstrated success in adopting AI-driven tools, analytics, and workflow automation to deliver measurable business impact. Technical Acumen Deep understanding of SaaS solutions including cloud architecture, APIs, integrations, and deployment models. Ability to simplify complex technical issues, identify recurring patterns, and provide actionable insights to Product and Engineering teams. Familiarity with major customer ERP environments such as SAP, Oracle, Workday, and ServiceNow. Strategic Leadership Proven ability to define and communicate a clear support vision and operating model. Experience in leading cross-functional alignment with Product, Engineering, and Implementation teams. Track record of driving transformational change in global SaaS organizations. Operational Excellence Strong metrics-driven management approach with expertise in scalable ticket tracking, SLA management, and closure processes. Deep understanding of SaaS support challenges, including multi-tenant architecture, uptime/availability, and incident management. Ability to ensure strict adherence to contractual SLAs and deliver consistently high CSAT. Revenue & Business Impact Proven experience in building and monetizing premium SaaS support offerings (tiered support models, TAMs, priority SLAs). Ability to connect support outcomes with business metrics such as renewals, CLV, and NRR. Communication & Presence Exceptional communicator with the ability to navigate complex, high-pressure customer discussions. Strong executive presence and ability to influence C-level stakeholders. People Leadership Experienced in leading large, global support teams in high-growth SaaS environments. Ability to recruit, mentor, and grow top talent with structured career development and feedback mechanisms. Skilled at fostering a culture of customer advocacy, accountability, and high performance. Tools & Systems Expertise Hands-on familiarity with support tools such as Salesforce Service Cloud, Jira, and other enterprise-grade platforms. Ability to optimize tool usage for efficiency, visibility, and customer impact. Experience & Qualifications Required 18–25 years of leadership experience in customer support/customer success. 10+ years of direct experience in enterprise SaaS product companies. Proven track record in building and leading global technical support teams, preferably for Fortune 500 clients. Strong expertise in implementing AI/automation in SaaS support (chatbots, predictive analytics, product-embedded guidance). Experience in managing budgets and optimizing cost-to-serve. Demonstrated ability to define and track key support metrics (TTR, Case Deflection, FCR, CSAT, etc.). Hands-on experience with Salesforce Service Cloud and JIRA, including reporting and analytics. Ability and willingness to manage a North America–based customer base. Successful track record of operating in high-growth, mission-critical SaaS environments. Ideal Familiarity with Source to Pay processes and transaction flow Experience managing teams supporting ERP integrations, such as SAP and Oracle Experience in an environment with a tiered premium support revenue model (Standard, Gold, Platinum). Nice to Have Certifications (e.g., ITIL, Salesforce Administrator, HDI-SCA).

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager – Sourcing & Procurement As a sourcing buyer you will independently manage the end-to-end sourcing projects. In addition, you also need to support sourcing projects of junior buyers. Your focus should be on creating opportunities for negotiations and driving savings for our client. Responsibilities Procure goods and services, obtain quotation, develop proposals and/or negotiate contracts of low to moderate value/risk consistent with client requirements. Good understanding and experience of RFP / RFX / RFQ is required to be managed via formal ERP / procurement tool-based sourcing. Understanding of eAuction is mandatory. Understanding on upstream and downstream sourcing process, namely S2P and P2P process. Manage Proactive engagements activity for operational planned spend opportunities within defined operational spend levels Manage transactional buying desk activities and support wider category management including raising purchase orders Quotation analysis and recommendations, consideration suitability/reliability of suppliers to meet operational requirements and as per Client Procurement Policy/Sourcing guidelines Negotiate with Suppliers on both Commercial and Non-Commercial Clauses as per guidance Obtain approval from Client Category Manager on finalized projects Support Drafting of Contract as Client and Senior Buyer instructions Record Savings in the Client Savings Data Base Engagement with operational teams to review pipeline and track savings opportunities Work closely with category managers and business units to establish and deliver procurement requirements, strategic benefits and compliance to existing procurement contracts Should be able to effectively manage internal / external customers & stake holders Assumes additional responsibilities as assigned Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement. Act as a single point of contact to the client and maintain good relations. Qualifications we seek in you! Minimum Qualifications Relevant experience of operational sourcing (indirect) and tactical buying. Hands on experience on Zycus (preference) / Coupa, Ariba or similar systems for procurement / CRM tools Experience on any AI based in take / orchestration tool (e.g. ORO, Avammo, etc.) will be beneficial. Proficient in the use of Microsoft Office, specifically Excel, PowerPoint, and Word. Green belt / Black belt / certified lean professional will be preferred. Any sourcing / project management certification / course will be a preference. US / UK sourcing experience will be preferred. Education – Min graduate in any stream. Any Master degree would be preferred. Any tech qualification would be preferred. Preferred Qualifications/ Skills Excellent communication is key to this role – Both written and verbal. Mentoring young sourcing professionals within the team. Should reflect great enthusiasm and a positive attitude. Adopt to Globalized work culture and environment. Strong negotiation skills. Good problem-solving ability using rationale and wisdom. Should be a great team player with a high engagement level. Protects organization's value by keeping information confidential. Digital mindset – Having good exposure to ERPs / other tools would be excellent Lean philosophy / Project management skills would be an added advantage. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 13, 2025, 4:40:03 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

As Zycus expands its North American customer footprint and matures its global organization, we are seeking a visionary, customer-obsessed Vice President of Customer Support to lead and scale our SaaS support operations. This leader will own the design, execution, and continuous improvement of a world-class technical support experience, driving customer satisfaction, operational excellence, and team development while monetizing premium support offerings and leveraging AI-driven innovation to improve efficiency, reduce ticket volumes, and deliver measurable business value. As a key member of the Customer Success Leadership team, the VP will collaborate across product, engineering, and customer success to influence roadmap decisions, reduce friction, enhance product quality through continuous feedback loops, and ensure differentiated support models that meet the needs of enterprise SaaS customers. Objective of the role & Key Outcomes of the role: Customer Experience & CSAT Achieve and sustain high CSAT and NPS across all customer segments. Ensure strict adherence to contractual SLAs for response and resolution. Implement clear escalation processes for critical issues and executive-level customer escalations. Operational Excellence Manage support processes, knowledge bases, and staffing models to reduce response and resolution times. Lead global, multi-channel SaaS support operations (in-app, chat, community, phone, and field). Establish industry benchmarks for uptime-related SLAs, availability, and incident management. Maintain cost-to-serve efficiency while scaling operations. AI & Automation Strategy Embed intelligent self-service and contextual guidance into the SaaS product. Deploy predictive issue prevention via telemetry and product analytics. Implement AI-driven triage and resolution to improve time-to-fix. Partner with Data/AI teams to deliver measurable outcomes (ticket reduction, lower cost-to-serve, higher adoption). Revenue & Premium Support Design and launch premium SaaS support tiers (TAMs, faster SLAs, proactive monitoring, executive business reviews). Monetize support offerings and deliver measurable revenue growth. Link support excellence to SaaS KPIs such as renewals, CLV, and Net Revenue Retention (NRR). Strategic Leadership & Influence Define and execute a global SaaS support strategy aligned with company growth and retention goals. Collaborate with product and engineering to influence roadmap, enhance supportability, and reduce friction. Create proactive support frameworks (health checks, predictive insights, product usage trends). Team & Culture Build, mentor, and retain a high-performing global SaaS support organization. Foster a culture of customer advocacy, proactive problem-solving, and SaaS product expertise. Recruit and develop top talent with structured onboarding, training, and career growth plans. Ensure strong leadership bench strength capable of scaling in a high-growth SaaS environment. External Skills And Expertise Core Competencies Required: Customer-Centric Mindset Strong ability to understand customer perspectives, empathize during critical situations, and act as a true advocate. Skilled in driving internal collaboration to align teams and deliver on customer needs. Analytical & AI-Driven Mindset Extensive leadership experience in scaling global customer support organizations, with a strong focus on Premium and Enterprise clients . Proven ability to drive AI and automation initiatives (chatbots, intelligent ticket routing, predictive case management, sentiment analysis, and self-service knowledge bases) to transform support operations. Strategic, future-focused mindset with demonstrated success in adopting AI-driven tools, analytics, and workflow automation to deliver measurable business impact. Technical Acumen Deep understanding of SaaS solutions including cloud architecture, APIs, integrations, and deployment models . Ability to simplify complex technical issues, identify recurring patterns, and provide actionable insights to Product and Engineering teams. Familiarity with major customer ERP environments such as SAP, Oracle, Workday, and ServiceNow . Strategic Leadership Proven ability to define and communicate a clear support vision and operating model. Experience in leading cross-functional alignment with Product, Engineering, and Implementation teams. Track record of driving transformational change in global SaaS organizations. Operational Excellence Strong metrics-driven management approach with expertise in scalable ticket tracking, SLA management, and closure processes. Deep understanding of SaaS support challenges, including multi-tenant architecture, uptime/availability, and incident management. Ability to ensure strict adherence to contractual SLAs and deliver consistently high CSAT. Revenue & Business Impact Proven experience in building and monetizing premium SaaS support offerings (tiered support models, TAMs, priority SLAs). Ability to connect support outcomes with business metrics such as renewals, CLV, and NRR. Communication & Presence Exceptional communicator with the ability to navigate complex, high-pressure customer discussions. Strong executive presence and ability to influence C-level stakeholders. People Leadership Experienced in leading large, global support teams in high-growth SaaS environments. Ability to recruit, mentor, and grow top talent with structured career development and feedback mechanisms. Skilled at fostering a culture of customer advocacy, accountability, and high performance. Tools & Systems Expertise Hands-on familiarity with support tools such as Salesforce Service Cloud, Jira , and other enterprise-grade platforms. Ability to optimize tool usage for efficiency, visibility, and customer impact. Experience & Qualifications Required: 18–25 years of leadership experience in customer support/customer success. 10+ years of direct experience in enterprise SaaS product companies. Proven track record in building and leading global technical support teams , preferably for Fortune 500 clients . Strong expertise in implementing AI/automation in SaaS support (chatbots, predictive analytics, product-embedded guidance). Experience in managing budgets and optimizing cost-to-serve. Demonstrated ability to define and track key support metrics (TTR, Case Deflection, FCR, CSAT, etc.). Hands-on experience with Salesforce Service Cloud and JIRA , including reporting and analytics. Ability and willingness to manage a North America–based customer base . Successful track record of operating in high-growth, mission-critical SaaS environments . Ideal: Familiarity with Source to Pay processes and transaction flow Experience managing teams supporting ERP integrations, such as SAP and Oracle Experience in an environment with a tiered premium support revenue model (Standard, Gold, Platinum). Nice to Have Certifications (e.g., ITIL, Salesforce Administrator, HDI-SCA).

Skill required: Sourcing - Sourcing Designation: Procurement Practice Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for? Experience in ZYCUS sourcing tool. Have worked on different types of eAuction execution and management. ZYCUS, COUPA Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts, Any Graduation

Skills : SAP-PP/QM/PM Manufacturing Lead & Manager Related . Position : :Lead Consultant /Technical Specialist / Senior Technical Specialist / Team Leader / Manager / Senior Manager/Architect / Senior Architect. Work Experience : 8.00Years to 25.00 Years Work Location : Only Chennai Job Type : Permanent Employee (Direct Payroll) This is for CMM Level 5 Indian MNC (Direct Payroll) Opening in Only Chennai Location - Have you applied before = Yes/No = Below Mentioned All the Details are Mandatory - Please Send : * Current Location : * Preferred Location : * Total Experience: * Relevant Experience: * Primary Active Personal Email ID : * Alternate Active Personal Email ID : * Primary Contact Number : * Alternate Contact Number : * Current CTC: * Expected CTC: * Notice Period: * Last Working Date: * Current Payroll Company Name (Contract / Permanent) : * DOB & Place of Birth : Mandatory JD - SAP-PP/QM/PM Manufacturing Lead & Manager As an SAP Manufacturing Lead & Manager (PM/QM/PP) , responsible for managing and owning the resolving issues related to (SAP) Production Planning (PP), Quality Management (QM), and Plant Maintenance (PM) modules, ensuring smooth operations and business continuity. 'Has excellent Problem solving and communication skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple priorities and meet deadlines. 10 years experience working with industrial processes & manufacturing sites and IT leadership Understand and analyze business processes related to Production planning, Plant Maintenance and Quality Management. Oversee and manage the day-to-day support for SAP Manufacturing modules (PP, QM, PM). TEAM Ensure smooth and efficient operations by addressing user queries, resolving issues, and implementing improvements. Work with business teams to identify requirements based of GAPS/New developments.'Identify gaps and propose enhancements to the SAP PP/PM/QM modules. Translate process-impacting business needs into specific business requirements Able to create comprehensive Functional specifications and knowledge of development cycle Collaborate with cross-functional teams to ensure alignment and effective communication. Experience in Process industry Experience in leading teams Proactively identify and mitigate potential risks and issues. Support and co-own the Manufacturing IT strategy and overall Manufacturing portfolio initiatives and drives alignment across the businesses mapping requirements to delivered solutions Manage a cross functional team of Domain experts and project managers supporting a robust PMO governance process Manage external partners across different workstreams during project execution and run & maintain phases. Establish clear communication channels and rituals to partner with key stakeholders ranging from operators, SMEs, senior managers and VPs. Manage overall tickets and prioritization with the Business leaders/SMEs/BPMO;BPMs Manage vendor interaction with AMS team Partner with Application lead and business leaders and support partners to own resolution of issues/changes and projects to deliver the value to the business Drive global alignment/harmonization of business processes and solutions, where applicable. Responsible for creating detailed process design that are required to operate the new or modified service / product on a day-to-day basis Responsible for prioritizing and managing change requests with business, enhancements and project initiatives together with business and partners in a cost effective way Long term planning Master Production Scheduling Material Requirement Planning Shop floor Control Capacity Planning Equipment and Technical Objects ( PM-EQM) Preventive Maintenance Maintenance Processing - Notifications, Orders, Capacity requirement planning and completion confirmation Work clearance Management Maintenance projects Reporting Quality Planning Quality Inspection Good understanding of Interface technologies (Idoc etc) Exposure S/4 HANA Must have ability to drive Masters degree or Bachelors degree in Engineering Cross functional management of larger programs (SAP and non SAP) Proven track record of succesfull improvements and Project delivery in large international settings a a leader/owner of the program SAP PP SAP PM SAP QM SAP Ariba/Zycus SAP PTP Warm Regards, **Sanjay Mandavkar** Recruitment Manager | Think People Solutions Pvt. Ltd. Empowering People. Enabling Growth. Email : sanjay@thinkpeople.in www.thinkpeople.in

You will have the chance to build a career at EY as unique as you are, with global scale, support, inclusive culture, and technology to become the best version of yourself. Your unique voice and perspective will be valued to help EY become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. **Role Overview:** You are sought after for the position of Senior in SC&O (Supply Chain & Operations) Digital Procurement with 3-7 years of experience in consulting and a specialized focus on digital procurement transformation. Your expertise in developing digital procurement strategies, transformation roadmaps, and hands-on implementation experience of digital procurement solutions like Ivalua, GEP, Ariba, Coupa, or Zycus is essential. **Key Responsibilities:** - Develop and execute digital procurement transformation strategies aligned with client objectives and industry benchmarks. - Manage the selection, configuration, and rollout of procurement platforms such as SAP Ariba, Coupa, GEP SMART, Ivalua, or Zycus. - Collaborate with IT and business stakeholders for successful ERP-procurement integration and data harmonization. - Embed automation, AI, and analytics into procurement workflows to reduce manual effort and support intelligent decision-making. - Design and implement digital dashboards and KPIs to monitor procurement performance, compliance, and supplier engagement. - Lead strategic sourcing and category management initiatives supported by digital tools and market intelligence platforms. - Integrate procurement platforms with ERP systems like SAP S/4HANA, Oracle, or Microsoft Dynamics for seamless data flow and real-time reporting. - Conduct detailed spend analysis to identify cost-saving opportunities and support procurement value creation. - Drive change management initiatives for successful adoption of new procurement systems and processes. - Provide subject matter expertise on procurement compliance, risk management, and regulatory requirements in digital environments. - Resolve data quality issues and maintain clean, reliable master data across procurement and ERP systems. - Develop procurement playbooks, process documentation, and training materials to support digital transformation. **Qualification Required:** - Masters degree in business administration or supply chain & Operations from a Tier-1 or Tier-2 institute, with 3-7 years of relevant experience. - Strong Excel and PowerPoint skills. - Agile mindset with the ability to work in fast-paced, dynamic client settings. - Consulting Experience in digital procurement, Spend Analysis, category management, Operating model redesign, governance frameworks, and strategic sourcing. The company, EY, is dedicated to helping clients create long-term value and build trust in the capital markets. They offer support, coaching, and opportunities for personal and professional development in a diverse and interdisciplinary environment.,

The Lead Manager of IT Operations will be responsible for driving innovation and efficiency within IT operations. This role requires a strong leader with expertise in leveraging GenAI for automating IT processes, such as employee onboarding and offboarding, proactive healing of IT issues and other IT support functions. The successful candidate will focus on streamlining operations, reducing manual efforts, and enhancing productivity across IT teams. Additionally, they will mentor and lead a cross-functional IT team across multiple locations, ensuring the seamless operation of IT systems and services. As an Lead IT Operation Manager at Zycus you would: Leadership & Team Management: Lead and mentor a global team of 10+ IT professionals across Mumbai, Bangalore, and Pune, ensuring 24/7 IT support and optimal service delivery. Foster a culture of continuous learning and innovation within the IT operations team, with a focus on the adoption of GenAI technologies and automation to reduce manual effort and improve team efficiency. Establish clear performance metrics for the team and oversee the implementation of development plans to enhance their skills and capabilities. Automation & Process Optimization: Drive automation of IT processes, including employee onboarding/offboarding, incident resolution, and repetitive IT support tasks using GenAI and other automation technologies. Analyze current IT support processes, identify areas for improvement, and implement automated solutions that result in effort reduction and operational efficiency. Continuously evaluate and implement new technologies to enhance productivity, reduce manual processes, and optimize the IT team’s output. Technical Operations: Oversee Office 365 L3 Administration, network management, endpoint security (AV, DLP, OS hardening), and asset management for desktops, laptops, VDI, and Wi-Fi systems. Serve as the L3 escalation point for critical incidents and complex issues, ensuring swift resolution and root cause analysis. Manage service requests, incidents, and problems through the ticketing portal, ensuring timely escalation and communication to internal stakeholders. Manage and improve systems for asset tracking, procurement of IT assets, and software license management. Collaboration & Strategic Alignment: Collaborate with other IT leaders and departments to define business requirements and implement technical solutions that align with organizational goals. Ensure that all IT security measures and recommendations from the InfoSec team are effectively implemented and managed. Manage vendor relationships, ensuring that all service levels are met and maintained, and support the negotiation of contracts for IT services and hardware procurement. Reporting & Compliance: Provide comprehensive reporting on IT operations metrics, including system uptime, incident resolution times, and automation performance. Maintain detailed IT documentation and support compliance with internal and external audits, ensuring adherence to industry regulations and organizational policies. Budget & Financial Management: Assist in IT budget planning (Capex/Opex), providing inputs related to technology investments and operational cost efficiency. Track and manage IT expenditures, ensuring alignment with budgetary goals. Skills and Expertise What will you require to be successful in this role: Experience: 10+ years of experience in IT operations, with at least 5+ years in a leadership or senior managerial role. Extensive experience in GenAI technologies for process automation, particularly in IT support functions such as employee onboarding/offboarding, incident resolution, and ticketing management. Strong background in Office 365 administration, network management, endpoint security, asset management, and IT support operations. Proven track record of implementing automation strategies that significantly reduce manual efforts and improve IT team productivity. Technical Skills: Proficiency in Office 365 L3 Administration, Windows Active Directory, Azure AD, Intune, SharePoint, network management, and endpoint security solutions. Strong knowledge of automation tools and AI-driven technologies applied to IT operations and support functions. Experience with ITSM tools (e.g., ServiceNow, Jira) and ticketing systems. Leadership & Soft Skills: Excellent leadership skills, with the ability to inspire and motivate a global IT team. Strong critical thinking and problem-solving abilities, with a focus on strategic thinking and innovation. Exceptional communication skills, able to engage and collaborate with internal stakeholders at all levels of the organization. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, Microsoft Certified, etc.) would be an advantage. Five Reasons Why You Should Join Zycus Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization Get a Global Exposure: You get to work and deal with our global customers. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features. About Zycus Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users. Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization. Start your #CognitiveProcurement journey with us, as you are #MeantforMore

You will be responsible for driving strategic initiatives, managing business transformations, and utilizing industry expertise to develop value-driven solutions. Your role will involve providing strategic advisory services, conducting market research, and offering data-driven recommendations to enhance business performance. You will collaborate with clients to understand their business, priorities, and leadership agenda, co-create transformation strategies, and drive innovation initiatives. Additionally, you will establish yourself as a trusted advisor with client C-suite executives, build networks within Accenture to leverage resources for clients, and lead sourcing and procurement transformation projects. As part of your responsibilities, you will coach team members on various activities including process assessment, technology evaluation, opportunity identification, business case development, and implementation of recommendations. You will be expected to drive sales, revenue, and profitability for the practice, originate deals based on commercial pathways, and align the right teams or capabilities to support successful transformation and innovation efforts. Furthermore, you will lead the development of market-relevant points of view and articles to enhance Accenture's presence in the industry. To excel in this role, you should have relevant experience in the domain, possess strong analytical, problem-solving, and communication skills, and be able to thrive in a fast-paced environment. Demonstrated experience in consulting or leading mid-large sized teams on sourcing and procurement projects, including strategic cost reduction, sourcing optimization, and procurement transformation, is essential. Familiarity with sourcing and procurement technologies such as Ariba, Coupa, IVALUA, Zycus, and Jaggaer will be advantageous. You will contribute to driving innovation, building competitive advantage, and improving business and societal outcomes in a constantly evolving and challenging landscape. Your ability to innovate, collaborate with clients, and deliver transformative solutions will be key to success in this role.,

Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Deliver contracting, sourcing and procurement engagements in the areas of contract lifecycle management, strategic cost reduction, sourcing optimization, procurement transformation, intelligent procurement using tools such as Ariba, Coupa, IVALUA, Zycus and Jaggaer, responsible and resilient procurement, contract life cycle management using Icertis, mergers and acquisitions for clients, across industries and geographies. Key activities including but not limited to- Design Contract lifecycle management operating model including organization structure, processes & technology enablers Identify, evaluate and prioritize sourcing opportunities through in-depth spend analysis, market research, and so on. Support execution of various stages of strategic cost reduction, zero based budgeting and operations value transformation programs. Support implementation of procurement solutions including requirements gathering, technical design definition, define test scenarios & scripts to ensure that the configured solution meets clients’ requirements and be comfortable working with application developers & managing multiple stakeholders Design sourcing and procurement operating model including organisation structure, processes & technology enablers aligned to traditional & emerging business priorities such as responsible sourcing principles, net zero emission targets etc Define and execute sourcing optimization initiatives such as indirect sourcing and cost take-out, direct sourcing and should-cost modeling, category management, and so on. Support in business development activities such as responding to proposal requests, conducting roadshows/demos, staffing management, people engagement, asset development and so on.

About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy. We Are An Equal Opportunity Employer: Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements. Job Description Zycus is looking for the smartest minds in the country to join its 'Business Development' team at Mumbai and drive its expansion globally. Wondering what will you be doing? Our Business Development Associate/Trainee play a very critical role in taking our business forward as a part of our Sales Team. They possess a deep understanding of our product and support our Field Sales representative by converting leads to customers remotely. They identify new sales opportunities, establish trust, rapport and build relationships with potential customers to close customer deals. In the process they leverage tools like phones, emails, video and virtual meetings to connect with potential customers. As a BD Associate at Zycus you would: Own the entire proposal process: identify customer accounts, generate their interest in our products, understand their needs, develop suitable plans/strategies, and engage them in the sales process. Leverage LinkedIn for prospecting and leverage social media insights for meetings with prospective customers. Setting video meetings, Calls or Onsite in person meeting with prospects by mutually aligning calendars. Assess the competitors and analyze market trends and developments. Provide administrative support as well as excellent customer service and smooth communication. Maintain the database using your organizational skills to streamline processes and reorganize the data. Qualitative research to target accounts with active opportunities. The beauty of the role remains rooted to one’s conversational skills. Over the time, it also grows to relationship building, networking and cultural understanding of regions due to the close interaction with prospects at a day to day level. This role is dynamic in nature and its essence lies in the interpersonal and intrapersonal relations that one makes as a part of the regular work, ultimately leading to a fruitful learning curve in the long run of career. What's your next destination? Choose Business Development as a Career at Zycus. Interact with Key Procurement Executives (VPs, Directors, CPO's, etc.) across Fortune 500 & Global 1000 Companies to identify & nurture new business opportunities for Zycus. Job Requirement What are we looking for? The good news is that your training will teach you everything you need to know to succeed on the job. But there are few skills you should have. You should possess: Excellent communication skills- both written and verbal Flair for writing and developing crisp pitch. Networking and Team Management skills. Account Mapping and Social Selling Ability. Data analyzing and researching skills. Be Target Oriented What is it like to be a part of the Business Development team at Zycus? The Benefits of Being Zycat Be a part of one of the fastest growing A.I enabled Product Company in India Get a Global Exposure - work and interact with customers across the globe Chance to work with the best professionals in the industry There’s life at work and life outside of work. Earn non capped commissions in a pay for performance culture

We are seeking an experienced and visionary Vice President – Human Resources to lead our HR function globally and play a pivotal role in shaping the people strategy as we continue our growth journey. As VP – Human Resources, you will be responsible for building and executing HR strategies that attract, retain, develop, and inspire top talent across the globe. You will partner closely with the leadership team to create a high-performance culture, strengthen leadership capabilities, and ensure Zycus remains a great place to work. This is a strategic and hands-on role that requires deep expertise in Talent Management, Organizational Development, HR Operations, Compensation & Benefits, and Culture Building within a global SaaS environment. Key Responsibilities Strategic HR Leadership Define and execute the global HR strategy aligned with Zycus’ business objectives. Partner with business leaders to drive organizational effectiveness, workforce planning, and leadership development . Talent Management & Developmen t Build programs to identify, develop, and retain high-potential talent and future leaders. Establish robust succession planning and leadership development initiatives. Drive continuous learning and skill development leveraging digital learning solutions . Employee Engagement & Culture Champion initiatives to enhance employee engagement, well-being, and inclusion. Foster a culture of innovation, accountability, and collaboration across global teams. Serve as a cultural ambassador, ensuring Zycus is an employer of choice . HR Operations & Compliance Oversee global HR operations including payroll, compliance, benefits, and employee relations. Ensure adherence to labor laws and employment practices across regions. Implement HR technology and analytics to drive data-driven decision making . Compensation & Benefit s Design competitive compensation structures that drive performance and retention. Continuously benchmark and update employee benefits to attract and retain top talent . Change Management Lead HR transformation initiatives to align with evolving business needs. Qualifications & Experience 15+ years of progressive HR leadership experience, with at least 5 years in a senior HR leadership role in a global SaaS or technology company. Strong track record in building and scaling HR functions in high-growth environments. Experience in global workforce management across multiple geographies (US, Europe, APAC). Deep expertise i n talent management, leadership development, employee engagement, and organizational desig n. Strong knowledge of HR operations, compliance, and employment regulations across multiple countries. Exceptional communication, influence, and stakeholder management skills. Strategic thinker with the ability to execute hands-on when needed . Why Join Zycus? Opportunity to shape the people and culture strategy of a global SaaS leader. Work with a diverse and dynamic leadership team driving growth and innovation. Fast-paced, entrepreneurial environment with significant impact and visibility. Be part of a company consistently recognized by industry analysts (Gartner, Forrester) as a global procurement technology innovator.

About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.We Are An Equal Opportunity Employer Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements. Job Description We are seeking an experienced and visionary Vice President – Human Resources to lead our HR function globally and play a pivotal role in shaping the people strategy as we continue our growth journey. As VP – Human Resources, you will be responsible for building and executing HR strategies that attract, retain, develop, and inspire top talent across the globe. You will partner closely with the leadership team to create a high-performance culture, strengthen leadership capabilities, and ensure Zycus remains a great place to work. This is a strategic and hands-on role that requires deep expertise in Talent Management, Organizational Development, HR Operations, Compensation & Benefits, and Culture Building within a global SaaS environment. Key Responsibilities Strategic HR Leadership Define and execute the global HR strategy aligned with Zycus’ business objectives. Partner with business leaders to drive organizational effectiveness, workforce planning, and leadership development. Talent Management & Development Build programs to identify, develop, and retain high-potential talent and future leaders. Establish robust succession planning and leadership development initiatives. Drive continuous learning and skill development leveraging digital learning solutions. Employee Engagement & Culture Champion initiatives to enhance employee engagement, well-being, and inclusion. Foster a culture of innovation, accountability, and collaboration across global teams. Serve as a cultural ambassador, ensuring Zycus is an employer of choice. HR Operations & Compliance Oversee global HR operations including payroll, compliance, benefits, and employee relations. Ensure adherence to labor laws and employment practices across regions. Implement HR technology and analytics to drive data-driven decision making. Compensation & Benefits Design competitive compensation structures that drive performance and retention. Continuously benchmark and update employee benefits to attract and retain top talent. Change Management Lead HR transformation initiatives to align with evolving business needs. Job Requirement Qualifications & Experience 15+ years of progressive HR leadership experience, with at least 5 years in a senior HR leadership role in a global SaaS or technology company. Strong track record in building and scaling HR functions in high-growth environments. Experience in global workforce management across multiple geographies (US, Europe, APAC). Deep expertise in talent management, leadership development, employee engagement, and organizational design. Strong knowledge of HR operations, compliance, and employment regulations across multiple countries. Exceptional communication, influence, and stakeholder management skills. Strategic thinker with the ability to execute hands-on when needed. Why Join Zycus? Opportunity to shape the people and culture strategy of a global SaaS leader. Work with a diverse and dynamic leadership team driving growth and innovation. Fast-paced, entrepreneurial environment with significant impact and visibility. Be part of a company consistently recognized by industry analysts (Gartner, Forrester) as a global procurement technology innovator.

Capgemini Invent is the digital innovation, consulting, and transformation brand of the Capgemini Group, a global business line that combines market-leading expertise in strategy, technology, data science, and creative design to help CxOs envision and build what's next for their businesses. As a candidate with 11-15 years of experience, your role will involve managing End-to-End Project Phases and ensuring delivery within the specified Schedule and Budget based on Scope Baseline. You should have experience in implementing multiple Procurement Management Tool / SaaS projects, including at least two S2P Implementation Projects. Strong exposure to S2P Implementation methodology, excellent communication, and coordination skills are essential. You should have a strong understanding of various integrations, especially with SAP, along with functional knowledge, exposure to the Solution Manager role, and skills in building and maintaining project plans, cutover strategy, testing strategy, and data migration. Additionally, you must possess very strong stakeholder management skills, experience in handling large teams, managing client expectations, and knowledge of competitive procurement tools. Exceptional analytical and conceptual thinking skills, the ability to influence stakeholders, advanced technical skills, and competency in Microsoft applications are also required. Your responsibilities will include periodic status reporting of project status, user acceptance, and sign off, developing domain expertise, adherence to internal processes and customer-specific project methodologies, compliance with Knowledge Management processes, follow on-site/off-site methodologies, and managing team members reporting on the project. You will also be expected to build relationships with various stakeholder interface points, evaluate business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions, conduct meetings and presentations, perform requirements analysis, document and communicate results, and ensure solutions meet business needs and requirements. Additionally, you will serve as a liaison between stakeholders and users, ensure all projects are delivered on-time, within scope, and within budget, and develop project scopes and objectives involving all relevant stakeholders to ensure technical feasibility. At Capgemini, we recognize the importance of flexible work arrangements to support your work-life balance. Our career growth programs and diverse professions are designed to help you explore a world of opportunities. You will have the opportunity to equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, trusted by clients worldwide to address the entire breadth of their business needs. With a responsible and diverse group of 340,000 team members in more than 50 countries, Capgemini is committed to unlocking the value of technology and delivering end-to-end services and solutions leveraging strengths in strategy, design, engineering, AI, cloud, and data. Join us in accelerating the dual transition to a digital and sustainable world while creating tangible impact for enterprises and society.,

Job Summary Are you passionate about innovation that transforms everyday products into extraordinary experiences? Global Operations: Ensuring excellence in execution—from procurement to supply chain and reliability— delivering quality, safety, efficiency and sustainability across the value chain. The role is based in Hyderabad, India (hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Lead the implementation of internal control frameworks across procurement functions in alignment with IFF’s global policies and SOX compliance requirements. Conduct risk assessments and identify control gaps in procurement, vendor management, contract lifecycle, and payment processes. Collaborate with global and regional procurement teams to ensure adherence to internal policies, ethical sourcing standards, and regulatory requirements. Monitor procurement transactions and approvals to detect anomalies, prevent fraud, and ensure transparency. Support internal and external audits, including documentation, walkthroughs, and remediation of findings. Drive automation and digitalization of procurement controls using IFF’s ERP systems (e.g., SAP, Coupa, Zycus). Provide training and guidance to procurement teams on internal control best practices and compliance expectations. Develop and report on procurement control KPIs and dashboards for senior leadership. Champion a culture of accountability, sustainability, and continuous improvement within procurement operations. What Makes You the Right Fit Bachelor’s degree in Supply Chain, Finance, Business Administration, or any other relevant discipline. Minimum 7-8 years of experience in procurement, internal controls, or audit, preferably within a multinational, manufacturing, or life sciences organization. Strong understanding of global procurement practices, third-party risk management, and ethical sourcing, especially in regulated environments. Familiarity with IFF’s ERP ecosystem, including SAP S/4HANA, Zycus, and Coupa, and experience in leveraging these platforms for control automation. Excellent knowledge of sustainability and procurement controls, aligning with IFF’s commitment to responsible sourcing and environmental stewardship. Strong analytical and investigative skills, with the ability to interpret complex data and translate findings into actionable insights. Excellent communication and stakeholder engagement skills, with the ability to influence and educate non-financial stakeholders on control requirements. Flexible to work in shift timings to support multiple regions. How Would You Stand Out? Advanced degree (MBA, MS) preferred. Experience working with SOX compliance, COSO framework, and enterprise risk management (ERM). Leadership experience of 1-2 years is preferred. Why Choose Us? Training opportunities Learning and development programs Multinational and supporting environment We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

We are looking out for a Sales Director with a strong Solution Selling background in India. As our Enterprise Sales Director, you will drive new customer acquisitions and will be hunting new logos by developing key growth sales strategies, tactics and action plans. This role will be responsible for hitting the sales quota and overachieving it. An ideal candidate will be someone who has experience in selling SAAS B2B enterprise product to large enterprises, enterprise-level engagement, and a passion for digital transformation in procurement. Key Responsibilities: Sales Strategy : Formulate and implement a winning sales strategy for India, ensuring alignment with Zycus’ global goals. Revenue Growth : Drive aggressive revenue growth through strategic market expansion and account optimization. Enterprise Sales : Engage with C-level executives, positioning Zycus as a leading procurement software provider for digital transformation. Pipeline Management : Ensure an accurate, strong sales pipeline with effective forecasting and account planning. Collaboration : Work with marketing, customer success, and product teams to support sales efforts and enhance Zycus’ market positioning. Customer Relationships : Build and maintain relationships with key stakeholders and decision-makers to secure high-value deals. Market Insights : Stay informed on industry trends and competitor actions, adjusting strategies to maintain Zycus’ leadership position. Experience : 15+ years of sales, preferably in SaaS or enterprise software, with a focus on B2B. Industry Knowledge : Experience in procurement or supply chain management software is a plus. Enterprise Sales Acumen : Track record of selling to C-level decision-makers at Fortune 500 companies. Strategic & Tactical : Able to think big-picture while focusing on day-to-day execution. Excellent Communicator : Strong verbal and written communication skills, capable of inspiring and influencing internal and external audiences. Agile & Adaptive : Experience thriving in a fast-paced SaaS environment with constant growth and change. WHY SHOULD YOU WORK WITH US? Zycus has been consistently recognized by Gartner and Forrester as a Leader in Strategic Sourcing and Source-to-Contract Suites. Zycus has been recognized for its 'completeness of vision' and 'ability to execute' in the Gartner Magic Quadrant for Procure-to-Pay Suites Play a critical role in taking the business to the next level and champion thought leadership in Autonomous Procurement with our Merlin AI Suite About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users. Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization. Start your #CognitiveProcurement journey with us, as you are #MeantforMore

About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy. We Are An Equal Opportunity Employer: Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements. Job Description Tario is looking for an AI Product Manager to own the entire AI feature lifecycle from concept to launch to iteration. The role focuses on building and optimizing LLM-powered tools like smart email generation, follow-ups, and meeting booking agents to enhance user workflows. It involves close collaboration with engineers and ML teams, constant customer interaction to gather insights, and using data to drive prioritization and roadmap decisions. The ideal candidate will have experience delivering AI-driven product experiences, strong technical understanding of generative AI, and a proven ability to translate complex capabilities into simple, valuable solutions. What You’ll Be Doing: Own the AI product experience end-to-end—from idea to shipped feature to iteration. Work closely with engineers and ML folks to bring LLM-powered features to life (e.g., email generation, smart follow-ups, meeting booking agents). Talk to customers constantly—understand their workflows, pain points, and what great looks like. Write simple, clear product specs and user stories that balance speed, usability, and AI complexity. Use data (qualitative + quantitative) to prioritize ruthlessly and make smart trade-offs. Help shape the roadmap and company direction based on what you learn. Keep up with what’s happening in generative AI, sales tech, and the competitive landscape. Job Requirement What We’re Looking For: 2–4 years of product experience, ideally in B2B SaaS. Bonus if you’ve worked in sales tech or have built AI/ML features before. Comfortable with ambiguity, fast sprints, and building V1s. Strong communicator—clear, concise, and great with cross-functional teams. Curious about how AI works under the hood, even if you’re not writing the code. Bias for action—you don’t wait for perfect; you ship, learn, and iterate. Nice-to-Haves: Familiarity with tools like Salesforce, HubSpot, Outreach, or ZoomInfo. Experience with LLMs, agentic workflows, or intelligent automation. Technical background (or the ability to talk to engineers without a translator). Why Join Us? Be part of building a first-of-its-kind autonomous SDR platform from scratch. Work alongside AI/ML experts solving real-world challenges (hallucination, prompt tuning, and beyond). Operate in a lean, experimental environment where your voice and vision directly shape the product. Early opportunity to grow into a lead product role as we scale. About Us Tario is on a mission to reinvent how sales happen—by putting AI in the driver’s seat of prospecting, engagement, and pipeline creation. Think of autonomous sales agents that write human-like emails, handle objections, and book meetings—without the manual grind. If that sounds exciting, you’ll love building with us. We're an early-stage, fast-moving team that thrives on experimentation, speed, and deep customer empathy. Every feature we ship makes salespeople more effective— and makes buyers feel like they’re talking to a real human.

Job Summary Are you passionate about innovation that transforms everyday products into extraordinary experiences? Global Operations: Ensuring excellence in execution—from procurement to supply chain and reliability— delivering quality, safety, efficiency and sustainability across the value chain. The role is based in Hyderabad, India (hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Lead the implementation of internal control frameworks across procurement functions in alignment with IFF’s global policies and SOX compliance requirements. Conduct risk assessments and identify control gaps in procurement, vendor management, contract lifecycle, and payment processes. Collaborate with global and regional procurement teams to ensure adherence to internal policies, ethical sourcing standards, and regulatory requirements. Monitor procurement transactions and approvals to detect anomalies, prevent fraud, and ensure transparency. Support internal and external audits, including documentation, walkthroughs, and remediation of findings. Drive automation and digitalization of procurement controls using IFF’s ERP systems (e.g., SAP, Coupa, Zycus). Provide training and guidance to procurement teams on internal control best practices and compliance expectations. Develop and report on procurement control KPIs and dashboards for senior leadership. Champion a culture of accountability, sustainability, and continuous improvement within procurement operations. What Makes You The Right Fit Bachelor’s degree in Supply Chain, Finance, Business Administration, or any other relevant discipline. Minimum 7-8 years of experience in procurement, internal controls, or audit, preferably within a multinational, manufacturing, or life sciences organization. Strong understanding of global procurement practices, third-party risk management, and ethical sourcing, especially in regulated environments. Familiarity with IFF’s ERP ecosystem, including SAP S/4HANA, Zycus, and Coupa, and experience in leveraging these platforms for control automation. Excellent knowledge of sustainability and procurement controls, aligning with IFF’s commitment to responsible sourcing and environmental stewardship. Strong analytical and investigative skills, with the ability to interpret complex data and translate findings into actionable insights. Excellent communication and stakeholder engagement skills, with the ability to influence and educate non-financial stakeholders on control requirements. Flexible to work in shift timings to support multiple regions. How Would You Stand Out? Advanced degree (MBA, MS) preferred. Experience working with SOX compliance, COSO framework, and enterprise risk management (ERM). Leadership experience of 1-2 years is preferred. Why Choose Us? Training opportunities Learning and development programs Multinational and supporting environment We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

Zycus is looking for a Marketing Manager GTM. In this role, you will be required to leverage your understanding of the product, market and use cases to enable the company to sell better and faster. You will be involved in executing highly successful go-to-market strategies and delivering impactful narratives for our sales teams. Zycus is looking for a growth hacker responsible for driving go-to market activities. The incumbent would be responsible for performance marketing demand generation activities, with hands-on experience with managing LinkedIn campaigns, Google PPC/ analytics etc. You will work closely with marketing operations, sales, product, customer success and most other teams within the organization. What You’ll Do: Demand Generation Understand the nuances of each market and develop market specific content & digital marketing plan to build awareness, interest, and consideration. Plan and manage integrated demand generation campaigns across different channels. E.g., email campaigns, PPC ads, LinkedIn paid campaigns etc. to build pipelines. Experience in Account Based Marketing campaigns (less about the technology, but more about the thought process) Planning and organizing roundtables & events (ground events / webinars) either own or 3rd party to generate leads. Optimize campaigns to maintain channel efficiency. Identify new channels for developing the sales pipeline. Generate relevant content covering whitepapers, e-books, case studies, blogs, research reports etc. Develop key partnerships with third parties like research houses, technology partners, knowledge partners etc. for running joint marketing programs. Build competitive intelligence and create shadow marketing programs. Identify relevant local PR / publications to drive branding initiatives. Teamwork & Collaboration Collaborating with internal stakeholders and cross functional teams to gather knowledge sources for working on all content and demand generation activities. External vendor and partner management wherever required. Engaging with industry influencers and creating a strong network of thought leaders The ideal candidate will be responsible for creating and executing our marketing strategy. You will lead our marketing campaigns, evaluate our marketing performance metrics, and collaborate with internal teams. You will have a strong marketing background with excellent communication skills and attention to detail. What are we Looking For: A great leader who can make a big impact and lead the growth of our business. 6-8 years of experience in B2B SaaS marketing (Growth/ Go to Market) with deep understanding and experience in building sales pipeline. Ability to bring in creativity to the role, while also being deeply data-driven and analytical in approach. Well-versed with marketing automation tools such as HubSpot, Salesforce etc. Hands-on experience with managing LinkedIn campaigns, Google PPC/ analytics etc. Excellent written and verbal communication skills Astute analytical ability – should have a natural flair for working with large data sets and identify trends and patterns to enable data-driven decision-making. Should be an MBA graduate from a Tier I B-School Why Should You Join Us? 1. Cloud Product Company: We are a Cloud SaaS Company, and our products are developed by using the latest technologies like ML (Machine Learning) and AI (Artificial Intelligence). Our UIis in Angular JS, and we are developing our mobile apps using React. 2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. 3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization. 4. Get Global Exposure: You get to work and deal with our global customers. 5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features. About Zycus: Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy. Start your #CognitiveProcurement journey with us, as you are #MeantforMore

Zycus is looking for a forward-thinking, AI-native VP of Product Management who can lead the next frontier of innovation in Agentic AI and autonomous enterprise software . If you’ve led the creation of intelligent products that learn, act, and evolve on their own — we want you. You’ll play a pivotal role in transforming Zycus’ suite of procurement and supply chain solutions into next-gen, AI-driven products with built-in intelligence, automation, and adaptability. At Zycus, product leaders are treated as CEOs of their products — empowered with complete ownership, from vision and design to launch and market success. At Zycus, we strongly believe only an empowered Product Management Team can take a product forward and so we entrust our Product Managers to take all the product related decisions. We treat the product managers as CEOs for their products, and product managers are evaluated on the product's commercial success. Also, product managers are our evangelists - they are responsible for articulating the product's vision to customers, partners, analysts and internal stakeholders like sales, presales and implementation teams. What You’ll Do: Lead the vision, strategy, and execution of AI-first enterprise products , especially those leveraging Agentic AI, LLMs, intelligent agents , and advanced automation. Drive product innovation that enables autonomous decision-making and enhances user experience via adaptive workflows and contextual intelligence . Partner with engineering, AI/ML teams, and data science to shape product architectures that are scalable, secure, and continuously learning. Define AI use cases across sourcing, procurement, supplier management, and compliance, translating business pain points into high-impact product features. Guide end-to-end product development – from discovery and rapid prototyping to deployment and post-launch iteration. Develop a deep understanding of customer workflows and infuse AI capabilities to drive measurable business outcomes. Champion a user-first mindset with experimentation, A/B testing, and behavioral analytics. Work closely with GTM, sales, and marketing to define compelling product narratives and positioning. Stay ahead of market trends, research advancements in GenAI and agentic systems, and bring those insights into the product roadmap. What are we Looking For: Ability to handle ambiguity and change Very strong logical thinking capabilities and analytical skills Visualize and conceptualize new ideas and solutions UI designing & prototyping ( use of wire framing tools) Research and analysis (both primary and secondary research) Customer management and excellent communication & presentation skills Art of negotiation and prioritization Ability to manage teams and built close relationships with different team members. Visionary Desired Experience: Education: BE is a must + full-time MBA from a Tier 1 B-School (IIMs, ISB, XLRI, SPJIMR, FMS, MDI, etc.). 13+ years in product management, with recent experience building AI-native SaaS or enterprise software products. Proven ability to conceptualize, build, and scale AI products or intelligent platforms . Experience working with GenAI, LLMs (like GPT, Claude), intelligent agents, or autonomous product workflows. Strong design thinking capabilities and ability to rapidly prototype innovative solutions. Deep analytical mindset with strong intuition for user behavior, product adoption, and growth loops. Outstanding stakeholder management, executive presence, and cross-functional leadership. Bias for action, clarity of thought, and the ability to operate in fast-paced, ambiguous environments. Why Should You Join Us? Five Reasons Why You Should Join Zycus Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization Get a Global Exposure: You get to work and deal with our global customers. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features. About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users. Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

The Associate Vice President – Professional Services will be responsible for all projects for the US region, ensuring the successful delivery of enterprise SaaS solutions on time, within budget, and to the highest quality standards. This role owns program governance, delivery excellence, portfolio oversight, and resource allocation across the Project Management and Business Analyst teams. The AVP will collaborate closely with the Head of Consulting and other senior leaders to ensure seamless execution between Project Managers, Program Managers, Business Analysts, and Implementation Consultants, driving exceptional client outcomes and operational efficiency. What Youʼll Do · Team & Capabiliy: Build, mentor, and uplevel Project/Program Managers and Business Analysts; set role expectations and a coaching cadence Operate a matrix for BAs (delivery management under AVP; functional direction with Consulting) to ensure configuration quality and predictable throughput · Delivery Governance & Methods : Define and enforce standardized delivery methodology, stage gates, SteerCo cadence, and performance metrics · Drive continuous improvement and automation in delivery processes, tools, and client communications · Portfolio & Risk Management: Own portfolio planning, resource allocation, and delivery prioritization · Implement RAID logs, portfolio risk heatmaps, and RYG thresholds; run an Early-Warning policy (surface bad news early) · Product Engineering & Enhancements : Run the enhancement intake/governance process: triage, negotiate scope/priority and SLAs (time-to-decision, time-to-delivery), publish weekly status, and hold both sides to commitments · Institute Fit/Gap & Risk/Decision Logs; enforce a COTS-first policy and formal change-control triggers · Commercial & Delivery Financials: Enforce time-tracking accuracy, utilization targets, SOW variance control, and change-order conversion · Ensure high project profitability through effective and efficient resource utilization, inclusive of Zycus and partner resources · Cross-Functional Orchestration & Customer Outcomes: Collaborate with Sales and CS for clean kick-off and smooth transition to BAU Support · Co-own account escalations with VP PS and CCO; run a weekly exec escalation review and publish an aging report · Deliver to core KPIs: Time-to-Value, On-time/On-budget/On-quality, CSAT/NPS, and documented Business Value Core Competencies : Strategic Leadership: Ability to set vision, build alignment, and execute across a global delivery function · Program Governance: Expertise in methodologies, delivery frameworks, and compliance standards · Stakeholder Influence: Ability to manage executive-level customer relationships and internal senior leaders · Risk & Escalation Management: Skilled in anticipating, mitigating, and resolving delivery risks · Operational Excellence: Proven track record in optimizing processes, tools, and resource utilization · Cross-functional Collaboration: Ability to align project management with consulting, sales, product, and customer success functions Required: · 15+ years of leadership experience in Professional Services or Project Delivery within large enterprise SaaS · Demonstrated success managing global, large-scale technology project portfolios (ERP, P2P, S2C or similar) · Proven track record of leading project managers in a matrixed, global environment · Strong executive client-facing and stakeholder management skills • Timezone flexibility: Work will be in support of US Delivery – requiring support for at least half of the US day (ET). Ideal: · S2P domain experience · Experience collaborating with COE or functional delivery teams in SaaS environments · Proven expertise in driving delivery efficiency and customer satisfaction · Familiarity with both Agile and hybrid delivery models · Experience with GenAI tools (ChatGPT, Libre Chat, Gemini, etc) Nice-to-have: · PMP, PgMP, or equivalent program/project management certifications What You Will Gain: · Executive leadership experience in a global, high-growth SaaS delivery organization · Direct impact on customer satisfaction, delivery efficiency, and business growth · Opportunity to shape and scale delivery methodologies across a global enterprise · Cross-functional collaboration with senior executives across Consulting, Sales, and Customer Success · Competitive executive compensation package, including performance-based incentives Why Zycus? Hereʼs Why: 1. Innovative Cloud Product Company: Be at the forefront of global business transformation with our ML and AI-powered SaaS products. 2. Market Leader: Recognized by Gartner as a leader in Procurement Software Suites, we set industry benchmarks with our SaaS-based implementation methodologies. 3. Rapid Growth : Join us as we grow at a staggering 50% year on year in the EMEA - APAC region. 4. Global Exposure : Work with Fortune 500 customers and gain unparalleled global experience. 5. Impactful Work : Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap. 6. AI Leader : Not only is Zycus at the forefront of the industry in providing AI in their solutions, but we challenge the organization every day to find new and unique ways to leverage GenAI to improve the productivity and efficiency of the organization. Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #Meant forMore.

The Associate Vice President – Professional Services will be responsible for all projects for the US region, ensuring the successful delivery of enterprise SaaS solutions on time, within budget, and to the highest quality standards. This role owns program governance, delivery excellence, portfolio oversight, and resource allocation across the Project Management and Business Analyst teams. The AVP will collaborate closely with the Head of Consulting and other senior leaders to ensure seamless execution between Project Managers, Program Managers, Business Analysts, and Implementation Consultants, driving exceptional client outcomes and operational efficiency. What Youʼll Do · Team & Capabiliy: Build, mentor, and uplevel Project/Program Managers and Business Analysts; set role expectations and a coaching cadence Operate a matrix for BAs (delivery management under AVP; functional direction with Consulting) to ensure configuration quality and predictable throughput · Delivery Governance & Methods : Define and enforce standardized delivery methodology, stage gates, SteerCo cadence, and performance metrics · Drive continuous improvement and automation in delivery processes, tools, and client communications · Portfolio & Risk Management: Own portfolio planning, resource allocation, and delivery prioritization · Implement RAID logs, portfolio risk heatmaps, and RYG thresholds; run an Early-Warning policy (surface bad news early) · Product Engineering & Enhancements : Run the enhancement intake/governance process: triage, negotiate scope/priority and SLAs (time-to-decision, time-to-delivery), publish weekly status, and hold both sides to commitments · Institute Fit/Gap & Risk/Decision Logs; enforce a COTS-first policy and formal change-control triggers · Commercial & Delivery Financials: Enforce time-tracking accuracy, utilization targets, SOW variance control, and change-order conversion · Ensure high project profitability through effective and efficient resource utilization, inclusive of Zycus and partner resources · Cross-Functional Orchestration & Customer Outcomes: Collaborate with Sales and CS for clean kick-off and smooth transition to BAU Support · Co-own account escalations with VP PS and CCO; run a weekly exec escalation review and publish an aging report · Deliver to core KPIs: Time-to-Value, On-time/On-budget/On-quality, CSAT/NPS, and documented Business Value Core Competencies : Strategic Leadership: Ability to set vision, build alignment, and execute across a global delivery function · Program Governance: Expertise in methodologies, delivery frameworks, and compliance standards · Stakeholder Influence: Ability to manage executive-level customer relationships and internal senior leaders · Risk & Escalation Management: Skilled in anticipating, mitigating, and resolving delivery risks · Operational Excellence: Proven track record in optimizing processes, tools, and resource utilization · Cross-functional Collaboration: Ability to align project management with consulting, sales, product, and customer success functions Required: · 15+ years of leadership experience in Professional Services or Project Delivery within large enterprise SaaS · Demonstrated success managing global, large-scale technology project portfolios (ERP, P2P, S2C or similar) · Proven track record of leading project managers in a matrixed, global environment · Strong executive client-facing and stakeholder management skills • Timezone flexibility: Work will be in support of US Delivery – requiring support for at least half of the US day (ET). Ideal: · S2P domain experience · Experience collaborating with COE or functional delivery teams in SaaS environments · Proven expertise in driving delivery efficiency and customer satisfaction · Familiarity with both Agile and hybrid delivery models · Experience with GenAI tools (ChatGPT, Libre Chat, Gemini, etc) Nice-to-have: · PMP, PgMP, or equivalent program/project management certifications Qualifications Required: Proven experience as a Webmaster or Web Designer Strong proficiency in HTML, CSS Experience in integrating other marketing tools like email automation, ABM etc with website using APIs Experience with WordPress and other popular CMS platforms Familiarity with server-side technologies and hosting environments Solid understanding of UI/UX principles and best practices Keen eye for design and aesthetics, with a portfolio demonstrating your skills Knowledge of SEO principles and their application in web design Desired Qualifications: Curiosity and enthusiasm for experimenting with new technologies Proactive mindset with the ability to take initiative and lead projects Strong interest in AI and emerging tech trends in web development Excellent problem-solving skills and attention to detail Ability to balance creativity with technical requirements Strong communication skills to collaborate effectively with various teams What You Will Gain · Executive leadership experience in a global, high-growth SaaS delivery organization · Direct impact on customer satisfaction, delivery efficiency, and business growth · Opportunity to shape and scale delivery methodologies across a global enterprise · Cross-functional collaboration with senior executives across Consulting, Sales, and Customer Success · Competitive executive compensation package, including performance-based incentives About Zycus: Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.

About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.We Are An Equal Opportunity Employer Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements. Job Description As AI continues to reshape the customer experience landscape, Zycus is seeking a hands-on AI Analyst who is Innovative and can drive experimentation and implementation of AI/Gen-AI/Agentic tools across our post-sales operations . This role is part strategist, part builder—perfect for someone who loves translating broken workflows into scalable, AI-driven solutions. Working directly with our North American CCO , you'll play a key role in accelerating AI adoption across implementation, support, customer success, and expansion teams. Key Responsibilities Process Discovery & Opportunity Mapping Maintain a 90-day rolling backlog of AI ideas, based on monthly scans of friction points across support, implementation, and customer success functions. Rapid Prototyping & Experimentation Build quick POCs (e.g., support triage bot, churn risk analyzer) using low-code tools, Python, or notebooks — at least one prototype per quarter. Pilot Deployment & Iteration Launch and monitor pilots with internal teams, gather usage data, and iterate based on user feedback and ROI assumptions. Learning & Internal Evangelism Stay updated on emerging AI tools and techniques. Lead monthly internal demos, blog posts, or training sessions for post-sales teams. Documentation & Knowledge Transfer Create light technical documentation, prompt libraries, and KPIs so pilots can be hardened by Engineering or IT teams. Cross-Functional Collaboration Coordinate with Global Delivery and US stakeholders to ensure strategic alignment and successful adoption of AI solutions. Five Reasons Why You Should Join Zycus Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization Get a Global Exposure: You get to work and deal with our global customers. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features. About Zycus Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy. Job Requirement Required Experience & Qualifications: 2–4 years in business analysis, support ops, consulting, or equivalent hands-on project-based experience. Involvement in at least one AI/automation initiative (academic, personal, or professional). Able to work with REST APIs, JSON, and basic data processing. Strong written and verbal English communication. Ideal Hands-on experience with LangChain, LlamaIndex, Pinecone, OpenAI Assistants, or Zycus’s internal platform (LibreChat). Familiarity with SaaS post-sales operations (e.g., NPS, ticket backlogs, churn risk) or ITIL/CSM methodologies. Experience working in customer success, implementation, or technical support environments. Nice To Have AI/ML or cloud certifications (e.g., AWS, Google Data Analytics, GenAI nanodegrees). Portfolio of AI automations, chatbots, or GitHub projects. Participation in AI communities or hackathons (Kaggle, local meetups). Experience with LibreChat or similar internal LLM orchestration tools.

Zycus is looking for a forward-thinking, AI-native VP of Product Management who can lead the next frontier of innovation in Agentic AI and autonomous enterprise software . If you’ve led the creation of intelligent products that learn, act, and evolve on their own — we want you. You’ll play a pivotal role in transforming Zycus’ suite of procurement and supply chain solutions into next-gen, AI-driven products with built-in intelligence, automation, and adaptability. At Zycus, product leaders are treated as CEOs of their products — empowered with complete ownership, from vision and design to launch and market success. At Zycus, we strongly believe only an empowered Product Management Team can take a product forward and so we entrust our Product Managers to take all the product related decisions. We treat the product managers as CEOs for their products, and product managers are evaluated on the product's commercial success. Also, product managers are our evangelists - they are responsible for articulating the product's vision to customers, partners, analysts and internal stakeholders like sales, presales and implementation teams. What You’ll Do: Lead the vision, strategy, and execution of AI-first enterprise products , especially those leveraging Agentic AI, LLMs, intelligent agents , and advanced automation. Drive product innovation that enables autonomous decision-making and enhances user experience via adaptive workflows and contextual intelligence . Partner with engineering, AI/ML teams, and data science to shape product architectures that are scalable, secure, and continuously learning. Define AI use cases across sourcing, procurement, supplier management, and compliance, translating business pain points into high-impact product features. Guide end-to-end product development – from discovery and rapid prototyping to deployment and post-launch iteration. Develop a deep understanding of customer workflows and infuse AI capabilities to drive measurable business outcomes. Champion a user-first mindset with experimentation, A/B testing, and behavioral analytics. Work closely with GTM, sales, and marketing to define compelling product narratives and positioning. Stay ahead of market trends, research advancements in GenAI and agentic systems, and bring those insights into the product roadmap. What are we Looking For: Ability to handle ambiguity and change Very strong logical thinking capabilities and analytical skills Visualize and conceptualize new ideas and solutions UI designing & prototyping ( use of wire framing tools) Research and analysis (both primary and secondary research) Customer management and excellent communication & presentation skills Art of negotiation and prioritization Ability to manage teams and built close relationships with different team members. Visionary Desired Experience: Education: BE is a must + full-time MBA from a Tier 1 B-School (IIMs, ISB, XLRI, SPJIMR, FMS, MDI, etc.). 13+ years in product management, with recent experience building AI-native SaaS or enterprise software products. Proven ability to conceptualize, build, and scale AI products or intelligent platforms . Experience working with GenAI, LLMs (like GPT, Claude), intelligent agents, or autonomous product workflows. Strong design thinking capabilities and ability to rapidly prototype innovative solutions. Deep analytical mindset with strong intuition for user behavior, product adoption, and growth loops. Outstanding stakeholder management, executive presence, and cross-functional leadership. Bias for action, clarity of thought, and the ability to operate in fast-paced, ambiguous environments. Why Should You Join Us? Five Reasons Why You Should Join Zycus Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization Get a Global Exposure: You get to work and deal with our global customers. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features. About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users. Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Job Summary The Senior Manager in the Sourcing and Procurement team within the Capability Network (CN) in Accenture would be a part of globally diverse consulting team entrusted with the task of delivering sourcing and procurement engagements for clients across industries. Together, let’s innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, Roles And Responsibilities Deliver Sourcing and Procurement engagements in the areas of strategic cost reduction, sourcing optimization, procurement transformation, intelligent procurement using tools such as Coupa, IVALUA, Zycus and Jaggaer, across industries and geographies. Key activities including but not limited to - Support implementation of procurement solutions including requirements gathering, technical design definition, define test scenarios & scripts to ensure that the configured solution meets clients’ requirements and be comfortable working with application developers & managing multiple stakeholders Understand core Source to Pay functionalities for assessment, design and solutioning Get involved in supply chain Sourcing & Procurement business process and requirement discussions with the client Clearly understand client’s requirements and design apt solutions by considering the inbuilt as well as configurable capabilities within either of these eProcurement platforms - Ivalua, Coupa, Zycus, Jaggaer Provide estimates to project managers of complex work and resource requirements Design test scripts for configuration testing, create user manual and train users on the capability Identify apt S2P KPIs/metrics to develop baseline and track value post implementations Provide final solution deliverables to the customer as per design Participate in customer liaison activities to ensure success of the project Support in business development activities such as responding to proposal requests, conducting roadshows/demos, staffing management, people engagement, asset development and so on.

About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.We Are An Equal Opportunity Employer Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements. Job Description Certinal, the AI-powered eSignature and Digital Transaction Management (DTM) platform from Zycus, is looking for a Marketing Manager with deep expertise in Performance Marketing and Product Marketing to lead growth across paid and organic channels, and shape product positioning in global markets. This is a high-impact role for a hands-on marketer who can scale qualified traffic and conversions while also crafting compelling product narratives for buyers across Healthcare, BFSI, and Legal. Key Responsibilities - Performance Marketing (Primary Focus) Plan, execute, and optimize campaigns across Google Ads, LinkedIn, SEO, retargeting, and ABM. Grow qualified traffic, reduce CAC, and improve funnel conversion metrics. Own web analytics, keyword strategy, landing page optimization, and lead capture flows. Work with cross-functional teams to align content, paid, and SEO efforts for full-funnel performance. Product Marketing Develop positioning, messaging, and competitive differentiation for Certinal’s solutions. Launch verticalized use cases, features, and workflows with aligned content and campaigns. Create and maintain sales enablement tools (e.g., decks, battle cards, one-pagers). GTM & Strategic Initiatives Drive product and market launches across regions, including analyst-facing briefings and assets. Collaborate with Product, Sales, and Customer Success to identify positioning opportunities. Support field marketing activities like webinars, roundtables, and executive briefings. Job Requirement Who Are We Looking For? 3+ years of B2B SaaS marketing experience, with a strong foundation in performance and product marketing. Hands-on experience with Google Ads, LinkedIn Campaign Manager, SEO tools (Ahrefs, SEMrush), and analytics. Clear understanding of buyer journeys, messaging frameworks, and competitive research. Strong communicator who can translate tech into impact for enterprise buyers. Experience in compliance-heavy or workflow-based SaaS categories (e.g., eSign, automation, healthcare tech) will be a bonus. Why Should You Join Us? Certinal eSign is a future-ready Digital Transaction Management solution that provides trust, security, and compliance. Zycus's Certinal meets the global standards for eSignature and has external 3rd party validation of compliance undertaken by Ernst & Young Secure, Compliant eSignature Solutions for Enterprises Create an impact and transform with your ideas. You will get the opportunity to lead and grow the business. Opportunity to lead a dynamic and innovative organization at the forefront of the digital transformation industry. Chance to make a significant impact on the growth and success of Certinal, backed by the resources and expertise of Zycus. About Us: Certinal is a leading provider of secure, compliant, and innovative electronic signature solutions. As a subsidiary of Zycus, a global leader in procurement technology solutions, Certinal benefits from a strong foundation and extensive resources to drive innovation and growth in the digital transaction management industry. Certinal is committed to delivering exceptional value to its clients through cutting-edge technology and customer-centric services.