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Lead I - Enterprise Solutions

Lead I - Enterprise Solutions

UST Global

5 years

6 - 8 Lacs

bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

analyze erp crm design efficiency automation agile technology content development test deployment code configuration resolve installation analysis troubleshooting architecture refactoring schedule learning certifications coding training estimate scrum documentation report reporting recruitment recruiting management mentoring logical drive planning debugging data integration testing communication api rest security dashboard sql support writing itil software customization workflow ldap scripting maintenance tuning archiving discovery flow service database agility

Work Mode

On-site

Job Type

Part Time

Job Description

5 - 7 Years

1 Opening

Bangalore

Role description

Role Proficiency:

Under the supervision of a Senior Lead analyze and develop applications in assigned area of responsibility on ERP/CRM systems and design solutions.

Outcomes:

Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models

Learn technology business/system domain and as recommended by the project/account

Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.

Identify the problem patterns and improve the technical design of the application/system

Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.

Independently analyze design develop and test functionalities

Develop technical documents such as Functional Design Specifications Deployment documentation

Perform design document reviews peer code reviews and suggest code improvements

A single point of contact for the build and deployment issues and resolving on time

Responsible for code/configuration changes to production environment to resolve any issues post production move

Independently manage client environments/perform installation related activities

Perform root cause analysis technical troubleshooting architecture resolve performance issues

Mentor juniors for client discussions and day to day activities and basic administrative tasks

Perform other duties as assigned or requested.

Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes. complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc…

Self-learning and implement new features released in ERP/CRM wherever possible.

Set goals in NorthStar and timely measure the progress and update accordingly.

Measures of Outcomes:

Number of applicable technical/domain certifications completed

Adherence to process and standards (coding standards)

Number of mandatory training (Industry/Technology specific trainings UST mandatory trainings) completed

Quick turnaround of production bugs

Adherence to schedule / timelines

Number of mid-size requirements solutioned and implemented

Number of issues resolved

Number of innovative industry/technology specific ideas submitted

Number of positive feedback received from client (client appreciation emails)

Number of suggestions/implementation of new features/standards/framework for client.

Resource utilization throughout the year

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Estimate time
effort resource dependence for one's own work and for others' work including for modules. Follow scrum ceremonies.

Participate in preparing RFPs and estimations in ERP/CRM Practice

Design:

Understand the design/LLD and link it to requirements/user stories

Configuration and Coding:

Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.

Review code done by peer and team.

Test:

Create and conduct unit testing.

Test class coverage above 95%.

Manage Defects:

Perform defect RCA and mitigation

Identify defect trends and take proactive measures to improve quality

Client Interaction:

Effectively interact with customers and articulate their inputs

Manage Project:

Manage delivery of modules and/or manage user stories

Documentation:

Create/review templates
checklists guidelines standards for design/process/development

Create/review deliverable documents. Design documentation
requirements t test cases and results

Document one’s own work

Status Reporting:

Report status of tasks assigned

Comply with project related reporting standard and process

Manage knowledge:

Contribute project related documents
share point libraries client universities

Review the reusable documents created by the team

Release:

Follow and monitor release process

Customer interaction:

Clarify requirements and provide guidance to development team

Present design options to customers

Implementation reviews with stakeholders.

Domain relevance:

Develop feature / component with good understanding of the business problem being addressed for the client

Recruitment and Onboarding:

Part of technical screening team for recruiting candidates for A2/A3 Band.

People management skills – manage onboard new team members
guide reportees and provide timely feedback.

Manage/Mentoring Team:

Mentor junior developers in the team

Set goals and provide feedback

Skill Examples:

Explain and communicate the design / development to the customer

Perform and evaluate test results against product specifications

Break down complex problems into logical components

Manage and guarantee high levels of cohesion and quality

Estimate effort time required for own work

Perform and evaluate test in the customer or target environment

Make quick decisions on technical/project related challenges

Team player capabilities and can manage a team mentor and handle people related issues with the team

Maintain high motivation levels and positive dynamics in the team.

Set goals for self and team. Provide feedback for team members

Create and articulate impactful technical presentations

Follow high level of business etiquette in emails and other business communication

Drive conference calls with customers and answer customer questions

Proactively ask for and help

Ability to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.

Build confidence with customers by meeting the deliverables in time with quality.

Estimate effort time and resources required for developing / debugging features / components

Strong analytical and problem-solving abilities

Ability to advise on best practices and approaches to the team and the client

Ability to prepare test data and steps for unit integration and production testing as per project needs.

Strong and effective written and verbal communication skills.

Knowledge Examples:

Functional and technical designing on various ERP and CRM cloud platform features and automations.
- Thorough knowledge of coding best practices and understanding the limitations of coding.
- Experience using data loader tools.
- Experience with production deployment and solving deployment errors.
- Knowledge of Agile Methods - Scrum and Kanban
- Knowledge in integrating ERP/CRM with external systems using SOAP API REST API etc.
Additional Comments:

Mandatory Skills: ITSM BMC Remedy Helix Development Integrations Skill to Evaluate: ITSM-BMC-Remedy-Helix-Development-Integrations Experience: 6 to 8 Years Location: Bengaluru Job Description: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) Education Qualificaiton: BE/Btech Job Title: BMC Helix Technical Specialist Roles & Responsibilities: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio) BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix Dashboard [Good to have Skills]: SQL Experience [Responsibilities and Duties]: Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges. Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations Develop and implement new functionality determined necessary to support ITIL processes. Smart IT knowledge & experience Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions. Preventative maintenance, such as performance tuning, archiving. Should understand Helix architecture. Strong knowledge of Foundation Data Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors Able to configure Complex SRDs Good knowledge of Asset Management, CMDB, Approval Flow Experience and hands on with Web Service & Rest API integration is must. Good understanding of Database queries Open to work in 24x7 shifts. ITIL Foundation is mandatory.

Skills

ITSM,BMC,Remedy,Helix development, integrations

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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Lead I - Enterprise Solutions