Head of HR

Job Title:

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Direct reporting:

Dotted line reporting:

Supervises:

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1. Job Summary

Head of HR

The ideal candidate will possess deep knowledge of healthcare HR practices, understand the nuances of the Meghalaya talent market (preferred if having), and be passionate about creating a world-class workplace that attracts and retains the best medical and non-medical talent.

2. Key Responsibilities

A. Strategic HR Leadership & Planning:

• Partner with the Hospital Leadership and HQ HR to develop and execute the HR strategy aligned with the hospital's mission, vision, and strategic goals.
• Develop and manage the annual HR budget, including manpower planning, recruitment costs, and training expenses.
• Design the organisational structure, define roles, and create a scalable manpower plan for phased hiring.
• Establish HR metrics and analytics to measure effectiveness (e.g., time-to-fill, turnover rates, training effectiveness).

B. Talent Acquisition & Onboarding:

• Lead end-to-end recruitment for all positions, from senior consultants and nurses to technical and administrative staff.
• Develop innovative sourcing strategies to attract talent locally, from across the Northeast, and pan-India.
• Build strong relationships with medical colleges, nursing institutes, and placement agencies.
• Design and implement a comprehensive onboarding and orientation program that immerses new hires in our culture and values from their first day.

C. Compensation & Benefits (C&B):

• Conduct market research to design competitive and equitable compensation structures (salary, allowances, incentives) for clinical and non-clinical roles specific to the region.
• Administer employee benefits programs (insurance, PF, gratuity, etc.).
• Develop and implement performance-linked incentive schemes for critical roles.

D. Training & Development:

• Identify training needs through skill gap analysis in consultation with department heads.
• Develop and oversee training programs, including:
• Clinical training and certifications.
• Soft skills and behavioural training.
• Patient care and service excellence programs.
• Leadership development for team leads and supervisors.
• Create a culture of continuous learning and development.

E. Employee Relations & Engagement:

• Act as a trusted advisor to managers and employees, providing expert guidance on HR policies, procedures, and best practices.
• Proactively manage employee relations, conflict resolution, and grievance handling with empathy and fairness.
• Develop and drive employee engagement initiatives, wellness programs, and activities to build a strong, cohesive community.
• Foster an inclusive work environment that respects the rich cultural diversity of Meghalaya.

F. Performance Management:

• Implement a robust performance management system to drive high performance and accountability.
• Train managers on conducting effective goal-setting, mid-year reviews, and annual appraisals.
• Ensure performance metrics are aligned with organisational objectives and quality patient care.

G. Policy Formulation, Compliance & Statutory Adherence:

• Develop, implement, and communicate all HR policies, procedures, and the employee handbook.
• Ensure 100% compliance with all applicable Labour laws (Central and State of Meghalaya), including the Meghalaya Shops and Establishments Act, Industrial Disputes Act, etc.
• Ensure compliance with healthcare-specific statutory bodies (NMC, NABH pre-acquisition standards, etc.).
• Maintain all statutory registers and records. Liaise with legal and government authorities as required.

H. HR Operations & Systems:

• Establish and manage a seamless HR operations flow from hire to retire.
• Oversee the implementation of an HR Information System (HRIS) for efficiency and data integrity.
• Manage payroll processing in coordination with finance, ensuring accuracy and timeliness.
• Maintain meticulous employee records and personal files.

3. Qualifications and Experience

• Educational Qualification:

   Master’s degree in Human Resources, Business Administration, or a related field.

• Experience:

   

  15 - 20 years

   of progressive experience in HR, with 

  a minimum of 5-8 years in a dedicated HR Managerial role within a healthcare/hospital setting.

• Non-Negotiable Experience:

• Proven in-depth hands-on experience in bulk recruitment, especially for critical healthcare roles (Doctors, Nurses, Technicians).
• Thorough knowledge of Indian labour laws and statutory compliance. Experience/ Knowledge with Meghalaya state laws is a significant advantage.
• Experience in designing and implementing performance management and employee engagement systems.
• Excellent leadership skills

4. Competencies and Skills

• Strategic Thinker with Hands-on Execution:

   Ability to see the big picture while being willing to roll up your sleeves and get the work done.

• Exceptional Communication and Influencing Skills:

   Ability to communicate effectively with a diverse workforce, from renowned surgeons to support staff.

• High Emotional Intelligence (EQ):

   Empathy, patience, and strong interpersonal skills to navigate the complexities of a healthcare environment.

• Strong Negotiation and Problem-Solving Skills.

• Cultural Sensitivity:

   Ability to understand, respect, and integrate local culture and practices into the workplace.

• High Integrity and Ethical Standards.

• Proficiency in HRIS and MS Office.

5. What We Offer

• A unique and challenging opportunity to build and shape the HR function of a premier healthcare institution.
• A competitive compensation package commensurate with experience.
• A chance to make a significant social impact in the community of Tura and the wider Garo Hills region.
• A dynamic and supportive work environment with opportunities for professional growth.

A Care Hospital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.