Job Title: Manager Department: Maintenance, Administration Direct reporting: Hospital Administrator Supervises: Number of subordinates reporting to the incumbent Job Location: Tura, West Garo Hills, Meghalaya Job type: Full-time, on-site 1. Job Summary We are seeking a highly skilled and proactive Hospital Maintenance Manager to establish and lead the entire facility management function for our new 110-bed multispecialty hospital. This is a hands-on leadership role responsible for the pre-operative planning, equipment installations, commissioning, and ongoing maintenance of all hospital assets. The role encompasses managing civil, electrical, Plumbing, HVAC, medical gas pipeline systems (MGPS) and hospital risk management systems. The incumbent will ensure 100% compliance with all statutory regulations and NABH standards, providing a safe, sterile, and seamless functional environment for patients, staff, and visitors. 2. Key Responsibilities A. Pre-Opening & Project Planning: Liaise with the construction and project team to understand the hospital's layout, systems, and infrastructure. Participate in the installation and commissioning of critical systems: HVAC, Electrical Sub-station, DG Sets, Medical Gas Pipeline System (MGPS), Building Management System (BMS), Fire Fighting system, HT/LT Panels, Water Supply (RO/Softener), Sewage Treatment Plant (STP), Incinerator/ATF, Lifts, etc. Verify all warranties, operation & maintenance (O&M) manuals, and as-built drawings. Develop and finalise Standard Operating Procedures (SOPs) and Preventive Maintenance (PM) schedules for all equipment and systems. B. Engineering & Infrastructure Management: Plan, schedule, and execute preventive and breakdown maintenance for all engineering systems: Electrical: DG Sets, HT/LT Panels, UPS, Stabilisers, Power Loops, Solar system HVAC: Central AC Plants, AHUs, Ductable Splits, OTs & ICU Air Handling Units. Plumbing: Water Supply, RO Plant, Hot Water Systems, STP, WTP. Civil: Minor repairs, renovations, and upkeep of the building. Critical Systems: Medical Gas Pipeline (OG/NG/Vacuum), Fire Alarm & Fire Fighting systems, Elevators, BMS. Ensure zero downtime of critical power and environmental control systems in patient care areas. Manage annual maintenance contracts (AMCs) with OEMs and ensure timely corrective maintenance with minimal disruption. Maintain meticulous records of maintenance, calibrations, and safety checks as per NABH and manufacturer guidelines. C. Compliance, Safety & Administration: Ensure 100% compliance with all statutory requirements: Electrical Inspectorate, Boiler Inspectorate, Pollution Control Board (for STP, ETP, Incinerator), Fire NOC, Lift License, etc. Act as the key coordinator for all audits, including NABH, ensuring all engineering and maintenance-related standards are met and documented. Conduct regular risk assessments and drills (Fire, Earthquake) and ensure staff is trained on safety protocols. Manage the department's budget, control inventory of spares and consumables, and negotiate with vendors and contractors for the best quality and price. Prepare and submit daily, weekly, and monthly reports on maintenance activities, utility consumption, and department performance. 3. Qualifications and Experience Educational Qualification: Bachelor’s degree in Electrical / Mechanical Engineering Experience: 10 - 12 years of experience in maintenance engineering, with a minimum of 5 years in a managerial role within a hospital or healthcare setting. Non-Negotiable Experience: Proven experience in handling the pre-opening phase of a hospital - commissioning of HVAC, MGPS, Electrical systems, etc. In-depth technical knowledge of critical hospital systems (HVAC for OTs, MGPS, DG Sets, BMS). Hands-on experience with biomedical equipment maintenance and management. Thorough knowledge of statutory compliance applicable to hospitals in India. Knowledge of Meghalaya state regulations is a plus. 4. Competencies and Skills Strong Technical Aptitude and Problem-Solving Skills: Ability to diagnose and resolve complex technical issues swiftly. Leadership and Team Management: Ability to lead a multi-disciplinary technical and non-technical team. Excellent Planning and Organisational Skills: Meticulous in planning preventive maintenance and managing multiple projects. Crisis Management: Ability to remain calm and make quick, effective decisions during equipment or system failures. Vendor and Contract Management: Skilled in negotiating and managing AMCs and service contracts. Communication Skills: Ability to communicate effectively with clinical staff (Doctors, Nurses) to understand their needs and minimise disruption to patient care. Financial Acumen: Ability to manage budgets and control costs without compromising on quality or safety. 5. What We Offer A pivotal leadership role in establishing the operational backbone of a premier healthcare institution. The opportunity to build and mentor a team from the ground up. A competitive compensation package commensurate with experience. A challenging and rewarding environment where your work directly impacts patient safety and care. A Care Hospital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Title: Manager Department: Finance & Accounts Direct reporting: Hospital Administrator Dotted line reporting: Director Medical Service Supervises: Number of subordinates reporting to the incumbent Job Location: Tura, West Garo Hills, Meghalaya Job type: Full-time, on-site 1. Job Summary We are seeking a dynamic and experienced Manager of Accounts to be a foundational leader in our new 110-bed multispecialty hospital in Tura. This is a greenfield project, and the incumbent will lead and oversee all accounting functions of a new greenfield hospital, ensuring accurate financial reporting, compliance, and effective financial management. This role involves establishing accounting policies and procedures suited for the hospital's operational needs and collaborating with hospital management to support business goals. 2. Principal accountability Responsible for the timely, appropriate, and compliant Financial, Accounting and Tax functions of the organisation. 3. Key Responsibilities A. Accounting and Financial Management Establish an accounting system, policies, processes, and internal controls that reflect healthcare industry best practices and compliance requirements for the ACH. Oversee day-to-day accounting operations, including accounts payable, receivable, payroll, and fixed assets. Prepare and finalise monthly, quarterly, and annual financial statements as per Indian Accounting Standards. Ensure timely reconciliation of bank accounts, vendor accounts, and patient revenue cycles. B. Budgeting & Financial Planning: Lead the budgeting and forecasting process, collaborating with clinical and administrative departments to develop realistic budgets and monitor variances against actual performance. Careful planning of cash flows on a monthly, weekly and daily basis. Timely assessment of non-fund-based requirements to meet budgeted targets. Judicious distribution of funds on a priority basis, without sacrificing productivity. Continuous monitoring of sales plans, receivables, credit policies, payments, etc. Assist in preparing annual budgets and forecasts in alignment with hospital operations. Track variances and provide analysis to management. Support cost optimisation initiatives without compromising the quality of patient care. C. Regulatory Compliance: Ensure adherence to Indian accounting and tax laws, GST regulations, and healthcare-specific compliance, such as TDS, and local audit and reporting requirements. Coordinate with statutory auditors and regulatory authorities for timely audits and filings. D. Monitoring of Incidence of interest by: Close monitoring of surplus funds to prepay high-cost debt without affecting business plans. Sourcing of cheaper funds to replace high-cost debt instruments. Timely payment of principal and to avoid penal interest. Periodical review of credit terms to improve liquidity and reduce interest. E. Reduce the tax liability by: Realistic tax planning and timely payments to avoid/minimise penalties. Appropriate documentation in respect of all tax claims to avoid disallowances. Continuous search for tax shelters and favourable judicial pronouncements. Frequent reviews of tax administration processes in Income Tax, Sales Tax & Service Tax. F. Improving ratios and strengthening the Balance Sheet by: Structuring, organising, and arranging the assets, liabilities, incomes, and expenses. Providing professional guidance to businesses for improving Balance Sheet/Profit & Loss ratios. Constant monitoring, review, and internal consultations to minimise wasteful expenses and reduce costs. Creation of new facilities is required by the Business & Marketing Head to enhance the top and bottom lines. Improving the quality of sticky assets such as investments, loans, advances, etc. Periodical review of accounting practices, policies and internal control systems and regular review of important accounting transactions and rectification of errors. Close monitoring of compliance with various statutory provisions and regulatory requirements. Planning and coordination for the timely closing of accounts and audit. Periodic review of the implementation of accounting standards and providing necessary guidance. Periodic review of internal, statutory, concurrent, cost and stock audit reports for rectification. Ensuring the preparation of financial reports of the following month for review by the Directors/Board. Review of Treasury, Accounting, Costing, etc. procedures to develop and implement manuals and SOPs. 3. Qualifications and Experience Educational Qualification: Master’s degree in Accounting, Finance, Commerce, or equivalent, MBA in Finance and Accounts from a reputed institution is preferred. Experience: 8 - 12 years of progressive experience in Finance and accounting, with a minimum of 5-7 years of progressively responsible accounting experience in healthcare or hospital settings, with demonstrable exposure to greenfield projects or startups. Non-Negotiable Experience: In-depth knowledge of Indian GAAP, Ind AS, GST, TDS, and healthcare regulatory finance requirements. Proven hands-on experience with accounting software such as Tally ERP, SAP, Oracle Financials, or equivalent healthcare ERP systems. Proven ability in budgeting, audit coordination, tax compliance, and financial reporting. Experience in designing and implementing performance management and employee engagement systems. Strong leadership skills with experience managing a finance team, driving process improvement, and enhancing financial controls. 4. Competencies and Skills Proven experience of working in a green field environment : Proactive, adaptable, and able to work effectively in a dynamic, evolving greenfield environment. Exceptional Communication and Influencing Skills : Ability to communicate effectively with a diverse workforce, from renowned surgeons to support staff. Excellence in Financial documentation & reporting : Meticulous attention to detail and a high level of accuracy in financial documentation and reporting. Cultural Sensitivity: Ability to understand, respect, and integrate local culture and practices into the workplace. Excellence in time management: Ability to prioritise multiple competing tasks while maintaining deadlines. High Integrity and Ethical Standards. Proficiency in the Finance Management system and MS Office. 5. What We Offer A unique and challenging opportunity to build and shape the HR function of a premier healthcare institution. A competitive compensation package commensurate with experience. A chance to make a significant social impact in the community of Tura and the wider Garo Hills region. A dynamic and supportive work environment with opportunities for professional growth. A Care Hospital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Title: Head of HR Department: Human Resources Direct reporting: Hospital Administrator Dotted line reporting: Director Medical Service Supervises: Number of subordinates reporting to the incumbent Job Location: Tura, West Garo Hills, Meghalaya Job type: Full-time, On-site 1. Job Summary We are seeking a dynamic and experienced Head of HR to be a foundational leader in our new 110-bed multispecialty hospital in Tura. This is a greenfield project, and the incumbent will be responsible for building the entire HR function from the ground up. This strategic role requires a hands-on leader who will design, implement, and manage all aspects of Human Resources, including talent acquisition, compensation & benefits, employee relations, training & development, compliance, and fostering a positive, patient-centric organisational culture from day one. The ideal candidate will possess deep knowledge of healthcare HR practices, understand the nuances of the Meghalaya talent market (preferred if having), and be passionate about creating a world-class workplace that attracts and retains the best medical and non-medical talent. 2. Key Responsibilities A. Strategic HR Leadership & Planning: Partner with the Hospital Leadership and HQ HR to develop and execute the HR strategy aligned with the hospital's mission, vision, and strategic goals. Develop and manage the annual HR budget, including manpower planning, recruitment costs, and training expenses. Design the organisational structure, define roles, and create a scalable manpower plan for phased hiring. Establish HR metrics and analytics to measure effectiveness (e.g., time-to-fill, turnover rates, training effectiveness). B. Talent Acquisition & Onboarding: Lead end-to-end recruitment for all positions, from senior consultants and nurses to technical and administrative staff. Develop innovative sourcing strategies to attract talent locally, from across the Northeast, and pan-India. Build strong relationships with medical colleges, nursing institutes, and placement agencies. Design and implement a comprehensive onboarding and orientation program that immerses new hires in our culture and values from their first day. C. Compensation & Benefits (C&B): Conduct market research to design competitive and equitable compensation structures (salary, allowances, incentives) for clinical and non-clinical roles specific to the region. Administer employee benefits programs (insurance, PF, gratuity, etc.). Develop and implement performance-linked incentive schemes for critical roles. D. Training & Development: Identify training needs through skill gap analysis in consultation with department heads. Develop and oversee training programs, including: Clinical training and certifications. Soft skills and behavioural training. Patient care and service excellence programs. Leadership development for team leads and supervisors. Create a culture of continuous learning and development. E. Employee Relations & Engagement: Act as a trusted advisor to managers and employees, providing expert guidance on HR policies, procedures, and best practices. Proactively manage employee relations, conflict resolution, and grievance handling with empathy and fairness. Develop and drive employee engagement initiatives, wellness programs, and activities to build a strong, cohesive community. Foster an inclusive work environment that respects the rich cultural diversity of Meghalaya. F. Performance Management: Implement a robust performance management system to drive high performance and accountability. Train managers on conducting effective goal-setting, mid-year reviews, and annual appraisals. Ensure performance metrics are aligned with organisational objectives and quality patient care. G. Policy Formulation, Compliance & Statutory Adherence: Develop, implement, and communicate all HR policies, procedures, and the employee handbook. Ensure 100% compliance with all applicable Labour laws (Central and State of Meghalaya), including the Meghalaya Shops and Establishments Act, Industrial Disputes Act, etc. Ensure compliance with healthcare-specific statutory bodies (NMC, NABH pre-acquisition standards, etc.). Maintain all statutory registers and records. Liaise with legal and government authorities as required. H. HR Operations & Systems: Establish and manage a seamless HR operations flow from hire to retire. Oversee the implementation of an HR Information System (HRIS) for efficiency and data integrity. Manage payroll processing in coordination with finance, ensuring accuracy and timeliness. Maintain meticulous employee records and personal files. 3. Qualifications and Experience Educational Qualification: Master’s degree in Human Resources, Business Administration, or a related field. Experience: 15 - 20 years of progressive experience in HR, with a minimum of 5-8 years in a dedicated HR Managerial role within a healthcare/hospital setting. Non-Negotiable Experience: Proven in-depth hands-on experience in bulk recruitment, especially for critical healthcare roles (Doctors, Nurses, Technicians). Thorough knowledge of Indian labour laws and statutory compliance. Experience/ Knowledge with Meghalaya state laws is a significant advantage. Experience in designing and implementing performance management and employee engagement systems. Excellent leadership skills 4. Competencies and Skills Strategic Thinker with Hands-on Execution: Ability to see the big picture while being willing to roll up your sleeves and get the work done. Exceptional Communication and Influencing Skills: Ability to communicate effectively with a diverse workforce, from renowned surgeons to support staff. High Emotional Intelligence (EQ): Empathy, patience, and strong interpersonal skills to navigate the complexities of a healthcare environment. Strong Negotiation and Problem-Solving Skills. Cultural Sensitivity: Ability to understand, respect, and integrate local culture and practices into the workplace. High Integrity and Ethical Standards. Proficiency in HRIS and MS Office. 5. What We Offer A unique and challenging opportunity to build and shape the HR function of a premier healthcare institution. A competitive compensation package commensurate with experience. A chance to make a significant social impact in the community of Tura and the wider Garo Hills region. A dynamic and supportive work environment with opportunities for professional growth. A Care Hospital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Title: Hospital Administrator Department | Administration Direct reporting | Board of Directors / Medical Director Dotted line reporting | Head of Medical Services (Clinical Matters) Supervises | All Department Heads (Medical, Nursing, HR, Finance, Operations, etc.) | Job Location | Tura, West Garo Hills, Meghalaya Job type | Full-time, On-site 1. Job Summary We are seeking an accomplished and visionary Hospital Administrator to provide strategic and operational leadership for our new 110-bed multispecialty hospital in Tura. This is a greenfield project, and the incumbent will be the most senior leader on-site, responsible for the overall performance, profitability, and reputation of the hospital. The role demands a dynamic leader who will orchestrate the pre-launch setup, lead the commissioning of services, and ensure the delivery of high-quality, patient-centric care while maintaining financial viability and operational excellence. The ideal candidate will be a strategic thinker with a proven track record in successfully leading healthcare facilities, possessing deep operational knowledge, financial acumen, and a passion for building a world-class healthcare institution from the ground up. 2. Key Responsibilities A. Strategic Leadership & Planning: · Develop and execute the hospital's strategic plan in alignment with the vision and mission set by the Board/Governing Body. · Lead the commissioning and operationalisation of all hospital services, ensuring a seamless and successful launch. · Set annual operational and financial goals, budgets, and performance benchmarks for all departments. · Analyse market trends, competitor activity, and community needs to identify opportunities for growth and service expansion. B. Operational Excellence & Day-to-Day Management: · Provide overall direction and coordination of all hospital activities, including clinical services, nursing, outpatient services, inpatient care, diagnostics, and support services. · Ensure the hospital operates at the highest levels of efficiency, quality, and patient safety. · Oversee facility management, including maintenance, security, housekeeping, and biomedical waste management. · Ensure adequate availability of medical equipment, pharmaceuticals, and consumables through effective supply chain management. C. Financial Management & Viability: · Prepare, manage, and monitor the hospital's annual budget, ensuring financial targets are met. · Implement robust financial controls and cost-containment measures without compromising on the quality of care. · Oversee revenue cycle management, including billing, coding, and collections, to maximise reimbursements. · Analyse financial statements, key performance indicators (KPIs), and operational data to drive informed decision-making. D. Clinical & Quality Governance: · Work closely with the Head of Medical Services and Nursing Superintendent to ensure the highest standards of clinical care and patient safety. · Drive accreditation readiness and ensure compliance with all regulatory standards (e.g., NABH, NMC). · Implement quality assurance and continuous quality improvement (CQI) programs across all departments. · Monitor patient satisfaction scores and implement initiatives for continuous improvement. E. Stakeholder Management & Community Relations: · Act as the primary representative and face of the hospital to the community, government agencies, vendors, and other stakeholders. · Build and maintain strong relationships with referring physicians, local medical communities, and civic leaders. · Develop and implement marketing and outreach strategies to build the hospital's brand and patient base. · Handle media relations and public communications as required. F. Human Capital & Leadership: · Provide strong leadership, mentorship, and direction to all department heads and the entire hospital team. · Partner with the Head HR to develop and implement strategies for talent acquisition, retention, and development. · Foster a positive, collaborative, and ethical organisational culture that prioritises patient care and employee well-being. 3. Qualifications and Experience · Educational Qualification: Master's degree in Hospital Administration (MHA) or Business Administration (MBA) with a healthcare focus. A medical degree (MBBS/MD) would be a significant advantage. · Experience: 11 - 15 years of progressive leadership experience in healthcare administration, with a minimum of 8-10 years as a Hospital Administrator or Deputy Administrator of a large, multi-speciality hospital (100+ beds). · Non-Negotiable Experience: o Proven experience in commissioning or setting up a new hospital or a major clinical department (greenfield/brownfield project). o Demonstrated success in achieving and maintaining healthcare accreditation standards (e.g., NABH, JCI). o Strong financial acumen with a proven track record of managing P&L and achieving profitability. o In-depth knowledge of the Indian healthcare ecosystem, regulations, and compliance requirements. 4. Competencies and Skills · Strategic Visionary with Operational Expertise: Ability to set long-term strategy while managing day-to-day operational details. · Exceptional Leadership and People Management Skills: Ability to inspire, motivate, and lead a diverse team of clinical and non-clinical professionals. · Superior Financial and Business Acumen: Expertise in budgeting, financial analysis, and resource allocation. · Excellent Communication, Negotiation, and Influencing Skills: Effective in dealing with all stakeholders, from senior doctors to government officials. · Crisis Management and Problem-Solving Skills: Ability to remain calm and make decisive decisions under pressure. · High Integrity and Unwavering Ethical Standards. · Cultural Sensitivity and Community Orientation: Deep respect for local customs and a commitment to serving the community of Meghalaya. 5. What We Offer · A pinnacle leadership opportunity to build and lead a premier healthcare institution from its inception. · A highly competitive executive compensation package, including performance-linked incentives. · The autonomy to shape the strategy and culture of the hospital. · The profound satisfaction of creating a lasting social impact and improving healthcare access in the Garo Hills region. A Care Hospital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.