Delivery Manager I

15 - 25 Years
2 Openings
Chennai, Kochi, Trivandrum

Role Proficiency:

Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.

Outcomes:

Measures of Outcomes:

Outputs Expected:

Domain / Industry Knowledge:

Technology Concepts:

Profitability Management:

Pricing & Licensing Models:

Account Management Processes and Tools:

Project Management:

Team Management:

Stakeholder Management:

Estimation and Resource Planning:

Knowledge Management (KM):

Requirements Management:

Solution Structuring:

Benefits Management:

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Skill Examples:

Knowledge Examples:

• Project methodology including approaches to define project steps and tools to set up action plans
  • Technologies to be implemented within the project

  • Company business strategy and business processes

  • Development and compliance to financial plans and budgets

  • IPR principles and regulation

  • Structured project management methodologies (e.g. agile techniques DevOps)
  
  
  Additional Comments:

  Position Title – Delivery Manager I Job Type - Full-time Location – Trivandrum/Kochi About HealthProof At HealthProof, you will join a fast paced, growing company in our mission to reshape the future of health insurance through significantly reducing administrative costs and building better healthcare experiences for our health plans customers and their members. By creating a modern, cloud based, Best-In-Class core administration ecosystem, we have made healthcare more affordable and helped our health plans operate more efficiently. Through member and provider touchpoints with less friction, we have created real impact for member. HealthProof is seeking a Delivery Manager who, under the guidance of the Delivery Director/VP of Delivery, will be responsible for leading maintenance and enhancement support projects across multiple accounts within a shared Agile Services model. The role involves managing project delivery within scope, budget, and timelines while ensuring high client satisfaction. The Delivery Manager will collaborate closely with health plan clients, third-party vendors, and both onshore and offshore teams to ensure timely completion of enhancements and maintenance activities. As a Delivery Manager at HealthProof, this is your opportunity to: • Assume overall responsibility for a successful maintenance of Health plan ecosystem offering for healthcare payor using HealthEdge HealthRules suite and other participating vendors for the client. • Lead the delivery and ongoing maintenance of Health Plan ecosystem solutions for healthcare payors using the HealthEdge HealthRules suite and other vendor platforms. • Develop and execute comprehensive program management plans, ensuring coordination across multiple projects and platforms. • Oversee vendor and stakeholder management, maintaining strong communication with executives, business leaders, and third-party partners. • Drive program governance through tools such as RACI matrix, RAID log, and Steering Committee meetings. • Ensure adherence to standards, processes, and regulatory requirements while providing timely program status updates. • Collaborate with account teams and product engineering to align delivery with business and client goals. • Manage cross-account prioritization, resource planning, and forecasting to optimize delivery capacity. • Deliver high-quality outcomes in areas including client satisfaction, quality, security, and operational efficiency. • Mentor, coach, and train staff to enhance performance, collaboration, and accountability. • Support change management, risk mitigation, and successful client rollout of solutions. • Uphold organizational policies, Code of Conduct, and regulatory obligations What you need: • Lead and manage complex healthcare payor programs and ecosystems, driving efficiency and measurable business outcomes. • Apply expertise in Program, Release, and Change Management along with SDLC and Agile methodologies to deliver high-quality solutions. • Build strong partnerships across Technology, Business, and Operations through clear communication and effective stakeholder engagement. • Successfully operate in an offshore delivery model, ensuring seamless global collaboration and delivery. • Drive planning, coordination, and problem resolution to remove blockers quickly and maintain program momentum. • Champion a customer-first approach, ensuring solutions enhance client satisfaction and operational performance. • Leverage experience with HealthEdge Payer platforms and managed care environments to optimize delivery (preferred). Educational Qualification • Bachelor’s degree or higher in business or technical field; 8+ years of relevant work experience in IT or Healthcare Management.

Healthcare,Delivery Management,Project Delivery,Program Management