Work from Office
Full Time
The Program Manager - L&D
& Onboarding will be responsible for program managing, implementing, andenhancing comprehensive learning and onboarding program execution for ACIndiaGCC. This role ensures new employees are effectively integrated into theorganization and equipped with the skills and knowledge to succeed, whilealigning with global standards and local requirements. Strong projectmanagement, stakeholder engagement, strong communication skills andadaptability is essential.
Lead end-to-end program
management for onboarding across multiple business units (engineering,product, platform, non-tech, and shared services.
Design and enhance frameworks,
templates, and artifacts for onboarding, knowledge transition, and learning,surveys
Manage requirement gathering,
content creation, visualization, and delivery; maintain knowledgerepositories (e.g., Confluence & others as required); manage new hireorientation & other onboarding engagement forums , manage HMengagement forums as needed
Document current processes and
develop/enhance existing transition playbooks for consistency, scalability,and best practices.
Act as program liaison across
HR, Talent Acquisition, and tech-product teams to ensure a seamlessonboarding experience.
Drive cross-functional
execution, governance, documentation, and reporting/dashboards, communicationacross India and global teams, ensuring clarity on timelines, workflows,dependencies, and outcomes
Validate readiness through
simulations, checklists, and SLA tracking; enable operational maturity andautonomy.
Define and track KPIs using
data, retrospectives- surveys, and qualitative insights to refine onboardingquality and efficiency.
Oversee small group PMs on
onboarding track to ensure consistent delivery and scalability.
Champion change management and
positive onboarding experiences.
Coordinate closely with HQ
L&D team, GCC HRBP to ensure compliance with global standards and localregulations.
8-10 years of experience in
project/program management, PMO, or onboarding/L&D roles supporting techor digital teams.
Experience in GCC/GBS or
tech-forward organizations, working with engineering and product teams.
Strong familiarity with Agile,
developer environments, and collaboration tools (Jira, Confluence, Slack,M365 etc.)
Expertise in documentation
management, process mapping, and operational artifact maintenance.
Hands-on skills in building
presentations, dashboards, and reports; ability to interpret data for programimprovement.
Experience designing or
delivering blended onboarding and learning programs is a plus.
Bachelor s degree required;
technical + HR/OD/ background preferred (e.g., Engineering/B.Tech + MBA).
Excellent communication and
stakeholder management skills.
Team player & effective
stakeholder engagement
Flexible to support
US/India/Manila overlap working hours
Strategic thinking and program
design expertise.
Ability to manage multiple
priorities in a fast-paced environment.
Data-driven approach to program
evaluation and improvement.
program management,data analysis,learning and development,stakeholder engagement,onboarding,agile
UST
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