Gurgaon, Haryana, IndiaAXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services, and a team-based account management approach.AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities. This data should not only be high quality, but also actionable - enabling AXA XL’s executive leadership team to maximize benefits and facilitate sustained dynamic advantage. Our Innovation, Data, and Analytics (IDA) organization is focused on driving innovation by optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market.This role is part of the Digital Data Dev Division within the Digital Transformation vertical of IDA and will be responsible for different aspects of Production support lifecycle activities, including but not limited to Platform support, Application Production Support, business stakeholders’ engagement for usage & problem resolutions, Product migrations, and platform/data product rollouts, performance stability & reliability. At AXA XL, we view individuals holistically through their People, Business, and Technical Skills. We’re interested in what you bring, how you think, and your potential for growth. We value diverse perspectives, recognizing that each person contributes uniquely to our team's success. We welcome candidates with relevant education and experience in a related field, as well as those with diverse educational backgrounds or equivalent experience.
What You’ll Be DOING
What will your essential responsibilities include?
- Technical Support & Troubleshooting: Demonstrate proficiency in providing technical and functional support for various data solutions and platforms, ensuring timely resolution of issues.
- Risk Analysis & Mitigation: Apply analytical skills to identify and mitigate technical and operational risks affecting platform availability, data delivery timelines, quality, stability, and performance.
- Issue Ownership & Resolution: Exhibit ownership of issues from identification through resolution, maintaining accountability and ensuring minimal disruption to production environments.
- Service Level Management: Deliver high-quality production support by effectively managing and meeting or exceeding defined Service Level Agreements (SLAs).
- Product & Cloud Migration Expertise: Collaborate with product teams as a Subject Matter Expert (SME) to facilitate the migration and re-architecture of products and functionalities onto cloud platforms.
- Effective Communication: Maintain proactive, clear communication with business users, technical teams, support staff, and senior management regarding system status, issues, and updates.
- Collaborative Support & SME Role: Work collaboratively with support teams, providing expert guidance on application and platform issues to end users.
- Platform & Production Management: Manage daily support activities to ensure smooth operation of production systems, maintaining system health and stability.
- Global Support Operations: Participate in a “Follow the Sun” support model, providing cross-time-zone collaboration and coverage within the Digital Data Development division.
- Monitoring & Reporting: Monitor critical system processes, performance metrics, and environment health reports to proactively identify and address issues.
- Configuration & Change Management: Oversee routine system configurations, upgrades, and changes, ensuring stability and compliance.
- Documentation & Standardization: Develop, update, and maintain support documentation, procedures, and best practices to ensure knowledge consistency.
- Availability & Disaster Recovery: Ensure system availability aligns with SLAs and contribute to Business Continuity (BC) and Disaster Recovery (DR) exercises to ensure resilience.
- Policy & Compliance Adherence: Follow organizational policies, standards, and industry best practices, keeping documentation current and compliant.
- Emergency Resolution: Execute timely, accurate, and auditable emergency fixes in production, ensuring solutions align with design specifications and business needs.
- Customer Satisfaction & NPS: Strive to maintain high levels of customer confidence and satisfaction, contributing positively to Net Promoter Score (NPS).
You will report to Scientist.
What You Will BRING
We’re looking for someone who has these abilities and skills:
Required Skills And Abilities
- Problem-Solving & Business Acumen: Distinctive problem-solving and analytical skills combined with robust business acumen.
- Business Problem Translation: Demonstrates an understanding of business problems and can translate technical solutions into business value.
- Digital Literacy: The ability to understand and effectively utilize digital tools, platforms, and technologies relevant to data development and support. This skill enables professionals to leverage digital solutions for better decision-making, efficient workflows, and innovative problem-solving, ultimately aligning technical capabilities with business objectives.
- Stakeholder Management: The capability to identify, communicate with, and influence stakeholders at various levels within and outside the organization. This skill ensures that stakeholder needs and expectations are understood and managed effectively, fostering collaboration, gaining buy-in, and ensuring successful delivery of data solutions and support initiatives aligned with business priorities.
- Production Support Processes: Expertise in the Production support processes.
- Application Support: Expertise in handling admin or support for Linux and Windows-based applications.
- Cloud Fundamentals & Monitoring: Good grasp of Azure fundamentals (AZ-900) and Elastic ELK (Logging and Monitoring).
- Cloud Services & Networking: Understanding of cloud services such as compute, storage, databases, and networking.
- Monitoring Tools: Skills in using monitoring tools like Dynatrace and Azure Monitor.
- Cloud Security & Compliance: Understanding of cloud security best practices, IAM, encryption, and compliance standards.
- Networking & Infrastructure: Knowledge of virtual networks, load balancers, firewalls, and VPNs within cloud environments.
- Disaster Recovery & Backup: Implementing/executing backup strategies and disaster recovery plans specific to cloud environments.
- Scripting & Automation: Skills in scripting languages like Python, Bash, or PowerShell for automation tasks.
- Architecture & Frameworks: Understanding of Microservice-based architecture.
- Programming & Development: Robust fundamentals in C#, OOP concepts, .NET Core, and JavaScript.
- Methodologies & Tools: Experience in Agile methodologies, Jira, and DevOps tools like Harness.
- Data & Analytics Platforms: Experience with Databricks, SQL, ADLS, Document Databases, SQL Databases & SQL Data Warehousing & Analytics.
- System Maintenance & Security: Knowledge of installation, upgrades, security management, and system maintenance.
- Data Engineering & Big Data: Data engineering experience with ETL, Big Data platforms (HDInsight / ADLS / Data Bricks) is a plus.
- Influence & Liaison: Demonstrates a level of experience/ability to influence and understand business problems in technical terminology and able to liaise with staff at all levels in the organization.
- Support Experience: Extensive experience in prod support focused roles and one or more areas of Data operations, management & support with a minimum relevant experience.
- Application & Support Knowledge: Experience/knowledge of Microservices, .Net, R Programming Language, Python, Azure, and Kibana, enabling effective support of business-critical applications.
- System Upgrades & Security: Experience in installation or upgrades of applications along with maintaining the necessary security aspects.
- Systems Integration & Support Tools: Knowledge of systems integration, and developer support tools such as Harness, Azure DevOps, CICD pipelines, Release Management, and Automation.
- Data & Big Data Platforms: Data Engineering background or working experience with ETL, Big Data platforms (HDInsight / ADLS / Data Bricks) is a plus.
Desired Skills And Abilities
- Customer Centricity: Shows a mindset focused on understanding and addressing the needs of internal and external stakeholders, ensuring support and data solutions are aligned with user expectations. This skill fosters robust relationships and trust with business users and team members.
- Cross-Functional Collaboration: Demonstrates the ability to work effectively across various teams such as Support, Development, Product, and Business units. This collaboration ensures seamless communication, shared understanding, and successful delivery of data solutions and platform support.
- Analytical & Strategic Mindset: Applies critical thinking not only to technical troubleshooting but also to understanding broader business objectives and operational impacts. This mindset helps in devising long-term, scalable solutions and improving support processes.
- Resilience: Maintains composure, persistence, and adaptability when facing technical difficulties, system issues, or high-pressure situations. Resilience supports continuous improvement and ensures minimal disruption to production systems.
- Growth Mindset: Embraces continuous learning and development, staying updated with evolving cloud technologies, support best practices, and automation tools. This attitude encourages innovation and personal growth, positively influencing team performance.
- Performance Excellence: Commits to delivering high-quality support and maintaining operational standards. This drive for excellence inspires team members, promotes accountability, and ensures reliable production environments.
Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
