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Home
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Credgenics
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Service Administrator

Service Administrator

Credgenics

1 - 3 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 month ago| Platform:

Apply

Skills Required

service configuration troubleshooting litigation management integration security data authentication mfa compliance strategies workflow design tracking report customization transactions notifications reconciliations communication documentation automate audit regulations reporting reports analyze metrics leadership drive analytics efficiency audits support deployment resolve training networks scripting coding linux erp crm empathy transparency finance technology saas

Work Mode

On-site

Job Type

Full Time

Job Description

The Service Administrator for the Credgenics Debt Collection and Resolution Platform will be the primary point of contact for all internal and external users, ensuring that the platform runs smoothly and efficiently. This individual will be responsible for managing the platform’s system configuration, troubleshooting technical issues, ensuring adherence to debt collection policies, and optimizing workflows across multiple modules of the Credgenics platform, including debt collection, litigation management, payment gateway integration, and customer communications.

This role requires a deep understanding of the platform’s functionality and a proactive approach to enhancing platform performance, security, and user experience.

Key Responsibilities:

1. User Management and Access Control:

Account Creation and Role Assignment:

Access Control and Security:

User Role and Permissions Management:

2. System Configuration and Customization:

Platform Setup and Customization:

Workflow Management:

Payment Gateway Integration:

Communication Tools Setup:

3. Policy Implementation and Enforcement:

Debt Collection Policy Enforcement:

Litigation Management System (LMS) Configuration:

Compliance and Regulatory Adherence:

4. Data Reporting and Analytics:

Custom Reporting:

Performance Metrics Analysis:

Regulatory and Audit Reports:

5. Troubleshooting and Technical Support:

Technical Support:

Technical System Upgradation:

Root Cause Analysis:

Issue Escalation:

6. Training and Knowledge Sharing:

Training Program Development:

Ongoing User Education:

Knowledge Base Maintenance:

7. Vendor and Stakeholder Management:

Vendor Collaboration:

Stakeholder Communication:

Required Skills and Qualifications:

Experience In BFSI:

Platform Proficiency:

Advanced Technical Skills (Must Have):

Problem Solving and Troubleshooting:

Customer Service Orientation:

Preferred Qualifications:

Regulatory Knowledge:

Tech Integration Experience:

Certifications:

Preferred Skills:

Displays customer centric passion, empathy & responsibility to the customer.
Displays excellence and relentless commitment in delivering solutions to customers.
Displays complete transparency to the customer and takes ownership.
Displays personal & corporate integrity.
Displays compelling verbal & written communication skills.

Educational Background:

Bachelor’s degree in business, finance, technology, or a related field.

Experience:

1-3 years of experience in Service Administration, Tech Platform Administration, Account & Stakeholder management or a similar client-facing role in SaaS, fintech, or technology sectors.
Experience in the banking or NBFC space is a plus.

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Credgenics

Financial Services

Noida Uttar Pradesh

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Personal Settings

Service Administrator

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Key Responsibilities:

1. User Management and Access Control:

Account Creation and Role Assignment:

Access Control and Security:

User Role and Permissions Management:

2. System Configuration and Customization:

Platform Setup and Customization:

Workflow Management:

Payment Gateway Integration:

Communication Tools Setup:

3. Policy Implementation and Enforcement:

Debt Collection Policy Enforcement:

Litigation Management System (LMS) Configuration:

Compliance and Regulatory Adherence:

4. Data Reporting and Analytics:

Custom Reporting:

Performance Metrics Analysis:

Regulatory and Audit Reports:

5. Troubleshooting and Technical Support:

Technical Support:

Technical System Upgradation:

Root Cause Analysis:

Issue Escalation:

6. Training and Knowledge Sharing:

Training Program Development:

Ongoing User Education:

Knowledge Base Maintenance:

7. Vendor and Stakeholder Management:

Vendor Collaboration:

Stakeholder Communication:

Required Skills and Qualifications:

Experience In BFSI:

Platform Proficiency:

Advanced Technical Skills (Must Have):

Problem Solving and Troubleshooting:

Customer Service Orientation:

Preferred Qualifications:

Regulatory Knowledge:

Tech Integration Experience:

Certifications:

Preferred Skills:

Educational Background:

Experience:

More Jobs at Credgenics