Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities SERVICE ADMINISTRATOR We're looking for a highly motivated and experienced professional to join our growing team. As a Customer Onboarding & Support Specialist, you'll play a pivotal role in ensuring a smooth onboarding journey for new customers, while also supporting ongoing service delivery and building long-term customer satisfaction. Responsibilities: Customer Onboarding: Manage the complete onboarding process for new customers, including setup, milestone tracking, and issue resolution. Collaborate with cross-functional teams to identify and resolve onboarding challenges promptly. Work with the Service Manager to investigate and escalate unresolved setup issues, ensuring customer needs are met. Assist the Service Manager in investigating service incidents and anomalies related to customer setups. Track and report on customer service setup activities, ensuring adherence to operational agreements and proactiveness in addressing issues. Deliver high-quality service by completing all setup activities within agreed timelines and to a high standard. Process Governance & Improvement: Maintain and update process documentation and associated materials for accuracy and compliance. Support RM accreditation activities and contribute to achieving ISO compliance through documentation management and audit participation. Attend internal and external meetings, including operations meetings and lessons learned reviews. Partner with the service manager to achieve RM strategic objectives. Analyze setup activities and performance data to identify opportunities for improvement and enhance customer satisfaction. Collaborate with the Service Manager on implementing changes to service delivery or setup activities. Contract Management & Reporting: Coordinate the release of service SLA reports as required (monthly, quarterly, annually). Liaise with Finance to identify and address any invoice anomalies. Provide regular feedback to the Service Manager and contribute to the creation and review of operational SLA reports for assigned activities. Generate reports by obtaining data from Helpdesk relating to service incidents, new releases, and knowledge articles. Assist with the transition from manual to automated reporting. Operational & SLA Management: Monitor service performance against pre-defined SLAs for SaaS Digital, supporting the Service Manager in this task. Provide reports relating to problem management, liaising with Helpdesk. Support the Service Manager in operational escalations. Collaborate with the service manager to implement and maintain the Continuous Service Improvement Plan. Assist with identifying and resolving delivery risks. Service Upgrades: Support the service upgrade plan by liaising with teams to confirm release schedules and communicating with operational teams during releases. Follow release management guidelines while supporting the service upgrade process through collaboration with other teams. Finance Reporting: Create monthly financial reports using a suite of forecast and financial tools to analyze and understand variances. Customer Satisfaction: Monitor customer satisfaction through the designated reporting system. Deliver clear and effective customer communication as instructed by the Service Manager. Collect and compile data for customer satisfaction reports. Collaborate with Finance to obtain automated reports for revenue, cost, margin, and variances. In instances where automation is not available, compile manual reports. Experience Qualifications & Experience: 5-7 years of experience in customer relationship management (CRM). Proven experience in customer onboarding and setup processes for Global customers. Excellent analytical and problem-solving skills Experience with Service Level Agreements (SLAs). Strong communication, interpersonal, and collaboration skills Ability to work independently and manage multiple priorities effectively. Experience with process improvement methodologies a plus. Working knowledge of reporting tools and financial analysis preferred Required Skills & Strengths: Customer Focus: A passion for customer success with a proven ability to build strong relationships and deliver exceptional service. Onboarding Expertise: Demonstrated experience in customer onboarding and setup processes, ensuring all milestones are met and issues resolved promptly. Cross-functional Collaboration: Excellent communication and interpersonal skills to collaborate effectively with internal teams to identify and address customer needs. Problem-Solving & Analysis: Strong analytical and problem-solving skills to investigate and escalate unresolved issues, ensuring customer satisfaction. Process Improvement: A keen eye for detail and a commitment to process improvement, with the ability to identify opportunities for optimization. Reporting & Data Analysis: Experience with reporting tools and financial analysis to compile and analyze data for operational and customer satisfaction reports. Project Management: Ability to manage multiple priorities effectively, ensuring all onboarding activities are tracked and completed within agreed timelines and to a high standard. Compliance & Governance: Understanding of compliance requirements and a commitment to maintaining accurate and up-to-date process documentation. Adaptability & Learning: A willingness to learn new technologies, process and adapt to changing service What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com Show more Show less

Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities We are seeking a highly motivated and experienced Associate Manager - Finance - General Ledger to join our dynamic finance team. In this role, you will be responsible for overseeing all aspects of the General Ledger function, ensuring accurate and timely financial reporting. You will play a crucial role in maintaining the integrity of our financial records and providing valuable insights to support business decisions. General Ledger Accounting: Journal entry preparation, reconciliations, and account analysis. Ensure the accurate and timely posting of all financial transactions to the General Ledger. Monitor and reconcile all balance sheet accounts. Prepare monthly, quarterly, and annual financial statements. Assist in the preparation of the annual budget and forecasts. Financial Reporting: Ad hoc reporting and analysis as required by management. Ensure compliance with all relevant accounting standards (e.g., IFRS). Internal Controls: Maintain and improve internal controls related to the General Ledger function. Process Improvement: Continuously identify and implement process improvements to enhance efficiency and accuracy. Automate manual processes wherever possible. Experience CA/ ACCA/ CMA Qualified/ Semi qualified 4+ years of experience in General Ledger accounting Strong understanding of IFRS and accounting principles. Experience with ERP systems Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented and organized. Proficiency in Microsoft Excel. What's in it for you? What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com Show more Show less

Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities Summary AR Lead is responsible for managing the end-to-end receivables processes. This includes overseeing the debtor accounts, supporting collections, reducing aged debt, assessing credit risk and ensuring accurate financial reporting, while leading or mentoring juniors in AR team. Key Responsibilities Oversee and manage daily AR operations including cash and debt management. Monitor outstanding debts and ensure prompt collection of overdue payments. Investigate and resolve customer disputes or payment discrepancies in coordination with internal departments. Prepare regular reports including monthly debtors’ reports, cash forecasting and collection status updates and aged debt analysis to senior management. Lead credit control team in day-to-day activities, providing guidance and training as needed. Support month-end closing activities related to AR including account reconciliation and journal postings. Assist in audit activities by providing documentation and explanations related to receivables. Assist in developing and implementing improvements to credit control procedures and systems. Minimum Qualification and Experience Proven experience in account receivables with at least 4+ years of experience Strong understanding of credit risk management and cash collection strategies. Excellent communication and negotiation skills. Ability to work under pressure and meet tight deadlines. Attention to detail and analytical thinking. Experience with ERP systems and Microsoft Excel. Qualifications Degree in Finance , Accounting or a related field .(Desired) Experience What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com Show more Show less

Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening. Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. Create custom sql queries to work around issues, bulk update data, purge data etc. Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic. Ticketing tools – ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs. Cloud – Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting. Deployment – Azure Devops / Gitlab (Good to have ) Deploying applications using existing deployment pipelines. Troubleshoot deployment failures. Scripting – Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds. Experience What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com Show more Show less

Do you want to be help enrich the lives of learners worldwide? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in The Tech Lead role reports to the Head of Software Development within Product Development. This role is focussed on a product or portfolio and shares responsibility for the operational delivery of the associated service or services. Responsibilities Full-stack Development: Collaborate with the development team to design, develop, and maintain scalable and reliable web applications using ASP.NET Core, .NET Framework, C#, React, and SQL Server. Code Review and Mentorship: Conduct thorough code reviews to ensure code quality and adherence to best practices. Mentor junior team members and guide them in adopting industry-standard software development practices. Architecture and Design: Participate in architectural discussions and contribute to designing efficient, maintainable, and extensible software solutions. Database Design and Optimization: Design and optimize SQL Server databases to ensure optimal performance and data integrity. Performance Optimization: Identify performance bottlenecks in the application and implement necessary optimizations to enhance system performance. Troubleshooting and Bug Fixing: Investigate and resolve complex technical issues and bugs in the software, providing timely solutions. Continuous Integration and Deployment: Work with the DevOps team to integrate automated build, deployment, and testing processes for efficient and reliable software releases. Technology Research: Stay up-to-date with the latest advancements in software development, and evaluate and recommend relevant technologies and frameworks for continuous improvement. Experience Proven experience of successfully working in a similar Lead role, guiding the team and supporting them on development. Ability to design and architect Enterprise web applications using Angular, ASP.net Core and Azure. Expertise in understanding of web markup (HTML5 and CSS3), TSX and templating technologies. Good understanding of browser rendering behaviour and performance. Ability to create/review specifications documents and provide technical inputs on successfully implementing business solutions. Good understanding of browser development tools and performance optimization. Ability to work independently or with a team and lead a project to completion. What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com Show more Show less

#HiringAlert #RMIndia is currently hiring for the following positions in #Trivandrum #Technopark: #ApplicationSupport role:- #AzureCloud, #MSSQL, #ApplicationSupport and #InfrastructureMaintenance #SrSystemEngineer(L2 support) – 3+yrs #ProjectLead(L3 support)- 5 to 6yrs #Associate Project Manager(L3 support) - 6+yrs This is a #hybrid work opportunity. Interested candidates can apply through our career website. Looking for candidate who could join within 0 to 30 days of notice. Please find the below JD for the existing application support opening. Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening. Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. etc. Create custom sql queries to work around issues, bulk update data, purge data etc. Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic. Ticketing tools – ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs. Cloud – Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting. Deployment – Azure Devops / Gitlab (Good to have) Deploying applications using existing deployment pipelines. Troubleshoot deployment failures. Scripting – Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds. Show more Show less

Hello #Connections #jobseekers #urgenthiring Greetings from #RMIndia Role: #AgressoTechnoConsultant Skills : #Unit4 #Agresso #ERP system. Exp : 3+ yrs Work Mode : #Remote Job Description:- https://lnkd.in/ghNA7Au4 Responsibilities * Provide technical support: Offer first-line and second-line support to users regarding Agresso system issues, queries, and troubleshooting. * Resolve system issues: Diagnose and resolve system problems, including errors, performance issues, and data inconsistencies. * Maintain system stability: Monitor system performance, identify potential issues, and implement preventive measures to ensure optimal system uptime. * Configure and customize: Configure and customize Agresso to meet specific business requirements, including workflows, reports, and dashboards. * Data management: Assist in data migration, data cleansing, and data validation processes. * User training: Conduct training sessions for users on Agresso functionalities, best practices, and troubleshooting techniques. * Stay updated: Keep up-to-date with the latest Agresso releases, patches, and best practices. * Collaborate with teams: Work closely with other IT teams, finance teams, and business users to ensure smooth system operations. Experience * Overall 3- 4 years * Strong understanding of Agresso ERP, including its financial modules * Proven experience in providing technical support and troubleshooting * Excellent problem-solving and analytical skills * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Experience with SQL and scripting languages Interested candidates pls share your CV to kprabu@in.rm.com

Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities SERVICE ADMINISTRATOR We're looking for a highly motivated and experienced professional to join our growing team. As a Customer Onboarding & Support Specialist, you'll play a pivotal role in ensuring a smooth onboarding journey for new customers, while also supporting ongoing service delivery and building long-term customer satisfaction. Responsibilities: Customer Onboarding: Manage the complete onboarding process for new customers, including setup, milestone tracking, and issue resolution. Collaborate with cross-functional teams to identify and resolve onboarding challenges promptly. Work with the Service Manager to investigate and escalate unresolved setup issues, ensuring customer needs are met. Assist the Service Manager in investigating service incidents and anomalies related to customer setups. Track and report on customer service setup activities, ensuring adherence to operational agreements and proactiveness in addressing issues. Deliver high-quality service by completing all setup activities within agreed timelines and to a high standard. Process Governance & Improvement: Maintain and update process documentation and associated materials for accuracy and compliance. Support RM accreditation activities and contribute to achieving ISO compliance through documentation management and audit participation. Attend internal and external meetings, including operations meetings and lessons learned reviews. Partner with the service manager to achieve RM strategic objectives. Analyze setup activities and performance data to identify opportunities for improvement and enhance customer satisfaction. Collaborate with the Service Manager on implementing changes to service delivery or setup activities. Contract Management & Reporting: Coordinate the release of service SLA reports as required (monthly, quarterly, annually). Liaise with Finance to identify and address any invoice anomalies. Provide regular feedback to the Service Manager and contribute to the creation and review of operational SLA reports for assigned activities. Generate reports by obtaining data from Helpdesk relating to service incidents, new releases, and knowledge articles. Assist with the transition from manual to automated reporting. Operational & SLA Management: Monitor service performance against pre-defined SLAs for SaaS Digital, supporting the Service Manager in this task. Provide reports relating to problem management, liaising with Helpdesk. Support the Service Manager in operational escalations. Collaborate with the service manager to implement and maintain the Continuous Service Improvement Plan. Assist with identifying and resolving delivery risks. Service Upgrades: Support the service upgrade plan by liaising with teams to confirm release schedules and communicating with operational teams during releases. Follow release management guidelines while supporting the service upgrade process through collaboration with other teams. Finance Reporting: Create monthly financial reports using a suite of forecast and financial tools to analyze and understand variances. Customer Satisfaction: Monitor customer satisfaction through the designated reporting system. Deliver clear and effective customer communication as instructed by the Service Manager. Collect and compile data for customer satisfaction reports. Collaborate with Finance to obtain automated reports for revenue, cost, margin, and variances. In instances where automation is not available, compile manual reports. Experience Qualifications & Experience: 5-7 years of experience in customer relationship management (CRM). Proven experience in customer onboarding and setup processes for Global customers. Excellent analytical and problem-solving skills Experience with Service Level Agreements (SLAs). Strong communication, interpersonal, and collaboration skills Ability to work independently and manage multiple priorities effectively. Experience with process improvement methodologies a plus. Working knowledge of reporting tools and financial analysis preferred Required Skills & Strengths: Customer Focus: A passion for customer success with a proven ability to build strong relationships and deliver exceptional service. Onboarding Expertise: Demonstrated experience in customer onboarding and setup processes, ensuring all milestones are met and issues resolved promptly. Cross-functional Collaboration: Excellent communication and interpersonal skills to collaborate effectively with internal teams to identify and address customer needs. Problem-Solving & Analysis: Strong analytical and problem-solving skills to investigate and escalate unresolved issues, ensuring customer satisfaction. Process Improvement: A keen eye for detail and a commitment to process improvement, with the ability to identify opportunities for optimization. Reporting & Data Analysis: Experience with reporting tools and financial analysis to compile and analyze data for operational and customer satisfaction reports. Project Management: Ability to manage multiple priorities effectively, ensuring all onboarding activities are tracked and completed within agreed timelines and to a high standard. Compliance & Governance: Understanding of compliance requirements and a commitment to maintaining accurate and up-to-date process documentation. Adaptability & Learning: A willingness to learn new technologies, process and adapt to changing service What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities * Provide technical support: Offer first-line and second-line support to users regarding Agresso system issues, queries, and troubleshooting. * Resolve system issues: Diagnose and resolve system problems, including errors, performance issues, and data inconsistencies. * Maintain system stability: Monitor system performance, identify potential issues, and implement preventive measures to ensure optimal system uptime. * Configure and customize: Configure and customize Agresso to meet specific business requirements, including workflows, reports, and dashboards. * Data management: Assist in data migration, data cleansing, and data validation processes. * User training: Conduct training sessions for users on Agresso functionalities, best practices, and troubleshooting techniques. * Stay updated: Keep up-to-date with the latest Agresso releases, patches, and best practices. * Collaborate with teams: Work closely with other IT teams, finance teams, and business users to ensure smooth system operations. Experience * Overall 3- 4 years * Strong understanding of Agresso ERP, including its financial modules * Proven experience in providing technical support and troubleshooting * Excellent problem-solving and analytical skills * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Experience with SQL and scripting languages What's in it for you? What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening. Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. Create custom sql queries to work around issues, bulk update data, purge data etc. Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic. Ticketing tools – ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs. Cloud – Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting. Deployment – Azure Devops / Gitlab (Good to have ) Deploying applications using existing deployment pipelines. Troubleshoot deployment failures. Scripting – Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds. Experience What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

Do you want to be help enrich the lives of learners worldwide? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in The Tech Lead role reports to the Head of Software Development within Product Development. This role is focussed on a product or portfolio and shares responsibility for the operational delivery of the associated service or services. Responsibilities Full-stack Development: Collaborate with the development team to design, develop, and maintain scalable and reliable web applications using ASP.NET Core, .NET Framework, C#, React, and SQL Server. Code Review and Mentorship: Conduct thorough code reviews to ensure code quality and adherence to best practices. Mentor junior team members and guide them in adopting industry-standard software development practices. Architecture and Design: Participate in architectural discussions and contribute to designing efficient, maintainable, and extensible software solutions. Database Design and Optimization: Design and optimize SQL Server databases to ensure optimal performance and data integrity. Performance Optimization: Identify performance bottlenecks in the application and implement necessary optimizations to enhance system performance. Troubleshooting and Bug Fixing: Investigate and resolve complex technical issues and bugs in the software, providing timely solutions. Continuous Integration and Deployment: Work with the DevOps team to integrate automated build, deployment, and testing processes for efficient and reliable software releases. Technology Research: Stay up-to-date with the latest advancements in software development, and evaluate and recommend relevant technologies and frameworks for continuous improvement. Experience Proven experience of successfully working in a similar Lead role, guiding the team and supporting them on development. Ability to design and architect Enterprise web applications using Angular, ASP.net Core and Azure. Expertise in understanding of web markup (HTML5 and CSS3), TSX and templating technologies. Good understanding of browser rendering behaviour and performance. Ability to create/review specifications documents and provide technical inputs on successfully implementing business solutions. Good understanding of browser development tools and performance optimization. Ability to work independently or with a team and lead a project to completion. What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com

Would you like to help enrich the lives of learners around the world? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Join Our Platform Engineering Team as a Senior DevOps Engineer! Are you passionate about building scalable, reliable, and cutting-edge infrastructure solutions? Do you thrive in a fast-paced environment where innovation and collaboration are key? If so, we want you to join our Platform Engineering team as a Senior DevOps Engineer ! About the Role: As a Senior DevOps Engineer, you will play a pivotal role in designing, implementing, and maintaining the infrastructure and tools that power our organization’s platforms. You will work closely with cross-functional teams to enable seamless software delivery, optimize cloud environments, and ensure the reliability and scalability of our systems. This is a unique opportunity to make a significant impact on our technology stack and drive the success of our strategic initiatives. Responsibilities Key Responsibilities: Design, implement, and manage CI/CD pipelines to accelerate software delivery and improve deployment reliability. Architect and maintain cloud-native infrastructure using tools like Kubernetes, Terraform, and Azure/AWS. Automate infrastructure provisioning, configuration, and monitoring to enhance operational efficiency. Collaborate with development and operations teams to ensure platform reliability, scalability, and performance. Lead incident management efforts, troubleshoot complex issues, and implement proactive solutions to minimize downtime. Mentor and guide junior team members, fostering a culture of continuous learning and innovation. Stay up-to-date with industry trends and emerging technologies to drive continuous improvement in our platforms. Experience 5+ years of experience in DevOps, Site Reliability Engineering (SRE), or related roles. Expertise in cloud platforms (Azure, AWS) and containerization technologies (Docker, Kubernetes (AKS)). Proficiency in infrastructure-as-code tools (Terraform, Ansible, etc.) and CI/CD pipelines (ADO, GitLab, etc.). Strong scripting skills (Powershell, Bash, etc.) and experience with monitoring/logging tools (Grafana, Azure LogAnalytics, etc.). Deep understanding of networking, security, and system architecture best practices. Excellent problem-solving skills and the ability to lead incident response and root cause analysis. Strong communication and collaboration skills, with a passion for mentoring and knowledge sharing. What’s in it for you? At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com