Role Description
Role Proficiency:Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction.
Outcomes
- Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)
- Maintain regular communication with customer; addressing needs through empathy with their environment
- Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result.
- Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.
- Implement the governance model defined for similar projects
- Track and reports project KPIs and analyze project health
- Effective implementation of software delivery methodologies to improve project KPIs
- Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team
- Adopt and build software engineering best practices which can be leveraged by other teams
Measures Of Outcomes
- Sprint velocity/team productivity
- Planned schedule vs actual
- Planned effort vs actual
- Planned cost vs actual
- Retention
- Requirement stability and effectiveness of scope change management
- Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)
- Risk management index
- Adoption of reusable components and artefacts
- Customer satisfaction
- Team satisfaction
Outputs Expected
Scope Management :
- Conduct requirements analysis requirements elicitation scope control and prioritization based on customer needs and scope change management
- Drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artefacts
- Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop
- Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization
Estimation And Resource Planning
- Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined
- Review and validate estimates across service lines
- Conduct resource planning (pyramid people development) at a project level based on project requirements
- Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading
- Identify the different roles and skills for each role considering the constraints pre-requisites and other project specific KPIs
Project/ Schedule Management
- Plan and manage multiple small projects/ modules as defined within UST
- Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules
- Anticipate items that cause schedule delays schedule dependencies and manage them following the proper risk management plan
- Identify options to fast track the schedule and plans to implement the same
- Estimate the work plan and track the activities closely and report the progress on a regular basis
Risk/Issue Management
- Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan
- Identify and closely track the risks in the project and follow escalation path
- Document the risks and issues in the project communicate them to all relevant stakeholders and closely track the impact
Stakeholder Management
- Identify the internal and external stakeholders on the project
- Define the RACIA chart and communicate the roles/responsibilities to the stakeholders
- Define the communication plan and implement the same
Test And Defect Management
- Support system integration testing (functional / technical)
- Review/mentor team during test execution
- Support defining the test strategy and scenarios
- Understand the business impact of defects
- Prioritize the defects based on their criticality and severity
- Participate in defect triage meetings
- Identify and analyse root cause of defects
- Interpret the results
Software Development Process Tools & Techniques
- Define/adopt the right tooling strategy for the project
- Independently guide the team to develop efficient and high-quality work products
- Meet project goals ensure process compliance and mentor the team
Governance
- Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes
Domain / Industry Knowledge
- Understand how the proposed solution meets client requirements
Technology Concepts
- Understand customer's technology landscape
- Map business requirements to technology requirements
- Set expectations with the customer
- Leverage that knowledge in day-to-day work or in upgrading skills of the team
Profitability Management
- Analyze profitability for project
- Create profitability sheet based on resource plan
- Modify parameters within profitability sheet and identify impact on margins
Pricing Models
- Define the pricing models for medium complex projects
- Conduct estimation for medium complex projects.
Knowledge Management (KM)
- Establish a KM plan and platform that can be leveraged by new joiners to the project
- Ensure the learning's from the project are contributed to the KM repository
Account Management Processes And Tools
- Work under the guidance of the account manager to drive the account management KPIs relevant for the project
- Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas automation etc
Solution Structuring
- Present the proposed solution to customer highlighting the solution benefits
- Understand the end in mind and the relevance of win themes
- Carve out simple solution / POC to build confident in the solution
Self-Development And Organizational Initiatives
- Review other project artefacts and assess the health of the same
- Actively participate in forums like PM forums and share best practices and learnings from own projects
- Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality
Team Development
- Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
- Nurture the innovation potential within the team
- Provide feedback and enable the team to perform independently and grow
Skill Examples
- Impact and Influence
- Identify project risks and define action plans to manage
- Define a project plan by breaking it down into individual project tasks
- Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
- Delegate tasks and manage team member contributions appropriately
- Assess the project heath using quantitative measures and change the course of action as needed
Knowledge Examples
- Technologies to be implemented within the project
- Structured project management methodologies (e.g. agile techniques)
- Estimation techniques
- Metrics analysis and quantitative management
- Root cause analysis
- People management including goal setting growth aspects and coaching
- Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards
Additional Comments
A Leader who can work with different stakeholders to successfully deliver projects in product development or product engineering space. Ensure that project is delivered within constraints (time, cost, quality). Act as a thought leader and help customer achieve their business goals. Experience: 8+ Foundational skills: Excellent communication and presentation skills – comfortable working with and presenting to senior management and CXO Strong skills in negotiation and stakeholder management Ability to confidently articulate the implications of technical debt and techniques for its removal. First level Scrum Master certified Proven track record in playing the Scrum Master role for a software team that was diligently applying Scrum principles, practices, and theory. Working for Product backlog management, Delivery management, Understanding of technology and concepts. Good knowledge of Agile techniques: Scrum Experience in generating team dashboards based on metrics such as Burndown, Velocity, and product engineering metrics. Experience estimating the Sprint Plan through both a top-down and bottom-up approach. Development-focus skills: Good understanding of MS.Net technology and tools, APIs, Microservices and SOA Knowledge and experience of using agile techniques such as User Stories, ATDD, BDD and TDD Experience in carrying out Release Planning for balancing the scope, resources and deadline of the product Top notch communication skills – both written and verbal Work as project manager / scrum master with hands on approach on all project phases Take complete accountability of success of the project Sound technical knowledge: need to have high-level understanding of the technologies especially customer’s technology landscape. Should be able to participate in technical discussions with all stakeholders – customer, architects, tech leads Awareness of digital technologies and their use cases Be adept in handling technical tools and have a deep insight in the subject of the project Have in depth understanding of the development and testing best practices Experience in project management tools i.e. Microsoft Project, Rally, Jira, Team Foundation Server. Ability to understand business domain for providing solution. Analyze, plan and develop requirements and standards in reference to scheduled projects. Able to visualize and set project vision. Prepare project plan to achieve the vision. Give complete clarity to the team. Goal setting and result orientation Demonstrated experience in building high performance teams. Experience in working with cross-cultural teams Consistently build innovation culture within team – leading by example Establish and implement training processes and strategies for all technical personnel Ability to contribute to the Project Management Practice and various organization initiatives Able to implement the organization management system in the project Mandatory skills: Project Management Agile/Scrum – worked as Scrum Master End to end Project management Sound Technical Knowledge Project management tools : Jira PMP or equivalent certification is good to have. Certified Scrum Master is good to have. Top notch communication skills Good analytical skills and problem-solving attitude Quick decision maker and ability to influence decisions, problem solver Ability to interact with various stakeholders in the organization Confident, Self-driven and highly motivated. Genuinely creative and curious about business Ability to motivate, mentor and work with team members Excellent interpersonal skills High on ownership and commitment Effective Leadership skills Strong crisis management and conflict resolution Empathetic Client orientation
Skills
Delivery Management,Agile Methodology,Program Management,Technology Solutions
