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Project Manager I

Project Manager I

UST

9 - 12 years

5 Lacs

thiruvananthapuram

Posted:2 days ago| Platform:

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Skills Required

continuous integration cd release management change ci/cd analysis azure devops coordination production operations planning people management skills servicenow stakeholder management management leadership jenkins gitlab agile communication skills jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Proficiency:

Perform end-to-end management of a single project up to TCV of 500K with time and effort based or deliverable based model; by delivering the agreed scope within the agreed timeline and cost. Ensure the success and acceptance criteria of the project are met enhancing customer satisfaction.

Outcomes:

Identify key stakeholders ensuring establishment and maintaining positive business relationships among stakeholders (internal or external)
Maintain regular communication with customer; addressing needs through empathy with their environment
Define activities responsibilities critical milestones resources skills needs interfaces and budget. Optimize costs and time utilisation minimize waste and deliver projects on time on budget as per the contract and agreed scope with a high quality result.
Anticipate all possible risk manage them by applying the suitable risk management strategy; while developing contingency plans.
Implement the governance model defined for similar projects
Track and reports project KPIs and analyze project health
Effective implementation of software delivery methodologies to improve project KPIs
Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within team
Adopt and build software engineering best practices which can be leveraged by other teams

Measures of Outcomes:

Sprint velocity/team productivity
Planned schedule vs actual
Planned effort vs actual
Planned cost vs actual
Retention
Requirement stability and effectiveness of scope change management
Product quality (rework effort defect density defect leakage in various phases and number of rejected defects)
Risk management index
Adoption of reusable components and artefacts
Customer satisfaction
Team satisfaction

Outputs Expected:

Scope Management :

Conduct requirements analysis
requirements elicitationscope control and prioritization based on customer needs and scope change management
Drive the creation of common standards such as design documents
traceability matrixbridge documentsanalysis methodologies and solution artefacts
Partner with the customer to define their requirements; elicit requirements from solution envisioning workshop
Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization

Estimation and Resource Planning:

Consolidate estimates at a solution level
evaluate risks and validate estimates from a technical standpointwith assumptionsscope and boundaries defined
Review and validate estimates across service lines
Conduct resource planning (pyramid
people development) at a project level based on project requirements
Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading
Identify the different roles and skills for each role
considering the constraintspre-requisites and other project specific KPIs

Project/ Schedule Management:

Plan and manage multiple small projects/ modules as defined within UST
Identify risks and mitigation strategies and implement the same to manage simple
small projects/ modules
Anticipate items that cause schedule delays
schedule dependencies and manage them following the proper risk management plan
Identify options to fast track the schedule and plans to implement the same
Estimate the work
plan and track the activities closely and report the progress on a regular basis

Risk/Issue management:

Proactively identify any dependencies that might impact the project KPIs. Obtain agreement with dependency owners and closely track them on the plan
Identify and closely track the risks in the project and follow escalation path
Document the risks and issues in the project
communicate them to all relevant stakeholders and closely track the impact

Stakeholder Management:

Identify the internal and external stakeholders on the project
Define the RACIA chart and communicate the roles/responsibilities to the stakeholders
Define the communication plan and implement the same

Test and Defect Management :

Support system integration testing (functional / technical)
Review/mentor team during test execution
Support defining the test strategy and scenarios
Understand the business impact of defects
Prioritize the defects based on their criticality and severity
Participate in defect triage meetings
Identify and analyse root cause of defects
Interpret the results

Software Development Process Tools & Techniques:

Define/adopt the right tooling strategy for the project
Independently guide the team to develop efficient and high-quality work products
Meet project goals
ensure process compliance and mentor the team

Governance:

Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes

Domain / Industry Knowledge:

Understand how the proposed solution meets client requirements

Technology Concepts:

Understand customer's technology landscape
Map business requirements to technology requirements
Set expectations with the customer
Leverage that knowledge in day-to-day work or in upgrading skills of the team

Profitability Management:

Analyze profitability for project
Create profitability sheet based on resource plan
Modify parameters within profitability sheet and identify impact on margins

Pricing Models:

Define the pricing models for medium complex projects
Conduct estimation for medium complex projects.

Knowledge Management (KM):

Establish a KM plan and platform that can be leveraged by new joiners to the project
Ensure the learning's from the project are contributed to the KM repository

Account Management Processes and Tools:

Work under the guidance of the account manager to drive the account management KPIs relevant for the project
Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas
automationetc

Solution Structuring:

Present the proposed solution to customer highlighting the solution benefits
Understand the end in mind and the relevance of win themes
Carve out simple solution / POC to build confident in the solution

Self-Development and Organizational initiatives:

Review other project artefacts and assess the health of the same
Actively participate in forums like PM forums and share best practices and learnings from own projects
Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality

Team Development:

Implement a framework to assess the skill level of the team and work with the team to define a skill enhancement plan
Nurture the innovation potential within the team
Provide feedback and enable the team to perform independently and grow

Skill Examples:

Impact and Influence
Identify project risks and define action plans to manage
Define a project plan by breaking it down into individual project tasks
Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
Delegate tasks and manage team member contributions appropriately
Assess the project heath using quantitative measures and change the course of action as needed

Knowledge Examples:

Technologies to be implemented within the project
1. Structured project management methodologies (e.g. agile techniques)
2. Estimation techniques
3. Metrics analysis and quantitative management
4. Root cause analysis
5. People management including goal setting growth aspects and coaching
6. Understanding of the quality and governance models of UST and the customer; aligning the deliverables to meet those standards
Additional Comments:

Release Manager Role Overview The Enterprise Release Manager (Production Releases) plays a critical role in ensuring smooth, controlled, and reliable delivery of application and infrastructure changes into production environments. This position oversees end-to-end release management processes, ensuring quality, governance, and coordination across multiple teams and stakeholders. The role requires strong organizational, communication, and leadership skills to manage high-visibility enterprise releases with minimal business disruption. ________________________________________ Core Responsibilities - Lead and manage the release management lifecycle, including intake processes through tools such as Jira and ServiceNow. - Oversee release intake, conflict resolution, change deconfliction, and the creation of release packages to prevent production outages. - Maintain a clear and auditable record of release approvals, artifacts, and timelines. - Serve as the central coordination point between development, QA, infrastructure, and operations teams to ensure release readiness and smooth deployments. - Continuously evaluate and improve release processes to enhance efficiency, quality, and control. ________________________________________ Release Execution - Coordinate closely with application teams to ensure deployment packages, rollback plans, and validation steps are prepared and approved before release execution. - Lead release bridge calls during deployment events, managing activities, monitoring progress, tracking timelines, and driving issue triage in real time. - Ensure deployment events follow pre-approved plans, with minimal business impact and strong incident preparedness. - Partner with DevOps and support teams to ensure CI/CD processes are followed and aligned with enterprise release governance. ________________________________________ CAB Coordination - Represent the release management function during daily CAB (Change Advisory Board) meetings, presenting release packages and addressing queries. - Ensure that all Change Requests (CRs) are properly documented, risk-assessed, and scheduled for appropriate release windows. - While the team does not have final approval authority, ensure CAB alignment and readiness for all production deployments. ________________________________________ Release Cadence - Manage a dynamic release schedule, supporting multiple enterprise-level releases per month (e.g., three or more major releases). - Work closely with business and marketing teams to align releases with strategic initiatives and time-sensitive campaigns. - Maintain strong communication and planning discipline to manage overlapping releases and minimize deployment risk. ________________________________________ Work Schedule & Coordination Model - Coordinate between onshore and offshore resources to ensure 24/7 coverage during release events. - Offshore team members typically work during deployment windows (midnight Central Time) to support execution. 3 or 4 major releases in a month. - Onshore resources lead post-deployment triage and coordination activities during business hours. - Ensure pre-deployment activities, validations, and stakeholder communications are completed within standard working hours. ________________________________________ Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - 8+ years of IT experience, with at least 4+ years in release management or production operations in an enterprise-scale environment. - Hands-on experience with Jira, ServiceNow, and CI/CD tools (e.g., Jenkins, GitLab, Azure DevOps). - Strong understanding of change and incident management processes (ITIL framework). - Excellent communication, stakeholder management, and coordination skills. - Ability to manage multiple concurrent releases in a complex, high-availability production environment.

Required Skills

Release Management,Production Management,release intake

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