Project Manager I

UST

9 - 12 years

20 - 25 Lacs

thiruvananthapuram

Posted:6 days ago| Platform:

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Skills Required

project management confluence l1 microsoft azure monitoring root cause analysis tracking change management cloud java operations appdynamics incident management service delivery kanban splunk agile operational excellence resource utilization jira agile methodology itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Technical Project Manager - Operations & Support Manager

Key Responsibilities:

Ensure 100% process adherence and operational excellence by tracking SLAs and KPIs (MTTR, MTTA, MTBF) through ServiceNow.
Conduct Weekly, Monthly, and Quarterly Service Reviews (WSR, MSR, QBR) with customers and stakeholders to ensure smooth service delivery.
Drive proactive incident management, perform Root Cause Analysis (RCA), and analyze ticket trends, team capacity, and recurring issues.
Provide hands-on troubleshooting support using Splunk, AppDynamics, or similar telemetry and monitoring tools.
Leverage strong Azure and L1/L2 operations experience to ensure efficient incident, problem, and change management.
Identify and implement automation opportunities to improve operational efficiency, maintaining updated SOPs, runbooks, and documentation.
Maintain strong stakeholder relationships and ensure delivery outcomes align with customer expectations.
Monitor daily team activities, backlog, escalations, and EBITDA tracking to optimize operations and resource utilization.
Support onboarding and offboarding of resources while ensuring governance across all operational processes.

Preferred Qualifications:

Microsoft Azure
Solid technical foundation with the ability to learn and adapt to new technologies and business areas.
ITIL processes
Development
automation

Required Skills

project management,java,operations PM,Technical Support

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