Role Title: Project Controls and Operations Analyst
Location: Bengaluru, Karnataka, India (Hybrid)
Job Type: Full-Time
Reports To: Delivery & Operations Leadership
About Fulfillment IQ
Fulfillment IQ (FIQ) is transforming the future of logistics technology. As an award-winning consulting and product studio, we partner with brands, retailers, and 3PLs to solve their most complex fulfillment and warehouse challenges — from strategy and design to custom software, implementation, and optimization.Our teams span Canada, the U.S., and India, bringing together logistics experts, engineers, and product thinkers. We value clear thinking, strong execution, and measurable results. If you enjoy making sense of complexity, building systems that actually work, and backing decisions with data, you'll feel at home here.
Role Overview:
- We are looking for a Project Controls and Operations Analyst to be the "control tower" behind our projects
- This is a mid-level, hands-on role that sits at the intersection of Delivery, Finance, and Operations
You will:
- Make sure our projects, people, hours, and money all line up
- Keep project and resource data clean and up to date
- Drive the weekly rhythm of timesheets, allocations, and project health checks
- You will work inside FIQ's internal project operations platform (and supporting tools) to onboard projects, track utilization and realization, reconcile actuals vs budgets, and ensure leaders have clear, reliable views of what's really happening across the portfolio
- This is not a traditional project manager role
- You won't run client status calls — you'll run the numbers and operations behind them
Key Responsibilities:
Project Controls & Financial Tracking
- Own core project data: start/end dates, staffing, rate cards, budgets, and basic financial structure
- Track and validate hours, cost, revenue, and margin across active projects
- Monitor utilization and realization at individual, team, and project levels
- Flag issues early (over-burn, low utilization, margin compression) and surface them to Delivery and Finance
- Support leadership with recurring views on project performance and capacity
Time, Allocation & Data Hygiene:
- Monitor timesheet completion and chase missing or incorrect entries across the company
- Ensure hours are logged to the right project, phase, and task
- Review who is allocated to what; identify over-allocated and under-utilized resources
- Keep project, people, and allocation data in the system accurate and current on a weekly basis
- Work with Delivery Leads and HR/Resourcing to align staffing plans with actual assignments
Operations Rhythm & Coordination:
- Coordinate and support recurring ops meetings (e.g., weekly project health, utilization reviews, portfolio check-ins)
- Prepare and share the right views, exports, or dashboards so conversations are decision-focused, not data-hunting
- Capture follow-ups and ensure changes (allocations, project status, target hours, etc.) are reflected back in the system
- Help standardize how we report project health and performance across practices
Systems, Reporting & Continuous Improvement:
- Work daily in FIQ's internal project operations platform plus Excel/Sheets and reporting tools
- Build and maintain simple, reliable reports and dashboards for leadership and practice heads
- Spot patterns and suggest improvements to fields, workflows, checks, and reports that make project controls more robust
- Partner with product/tech teams to evolve the platform based on real operational needs
Qualifications & Skills:
Must Have:
- Bachelor's degree in business, Commerce, Finance, Engineering, IT, or a related quantitative field
- 4-6 years of experience in a project-based environment (consulting, IT services, engineering, PMO, or similar)
- Strong Excel / Google Sheets skills: Pivot tables, lookups (VLOOKUP/XLOOKUP), filters, basic formulas (IF, SUMIF, etc.)
- Practical understanding of: Utilization, realization, billable vs non-billable hours
- Basic project financials: cost, bill rate, revenue, margin
- Demonstrated experience maintaining trackers, dashboards, or internal systems as a source of truth
- Comfortable reminding and chasing people for timesheets, updates, and data corrections
- High attention to detail, strong follow-through, and a bias for clean, consistent data
Nice to Have:
- Experience with project / PSA / PMO tools (e.g., Jira, MS Project, Smartsheet, OpenAir, Kimble, or similar)
- Exposure to Power BI or other BI/reporting tools
- Prior work with Finance / FP&A / PMO teams on project reporting or margin analysis
What Success Looks Like in the First 90 Days:
By the end of Month 1:
- You understand FIQ's core project types, practices, and basic rate structures
- You have a clear picture of: All active projects and who is working on what
- Our current timesheet, allocation, and reporting flows
- You are already: Running weekly checks on timesheet completion
- Actively chasing missing hours and obvious data gaps with guidance
By the end of Month 2:
- You own: Weekly timesheet compliance view (who's late, who's missing, who's off)
- A basic utilization view across people and teams
- Data hygiene has improved noticeably: Fewer missing or incorrect project allocations
- More consistent hours logging and project updates
- You're helping run at least one recurring ops meeting, bringing clear views and written summaries
By the end of Month 3:
- You own, end-to-end: A weekly view of hours, utilization, and early margin signals per project
- A simple, standardized "traffic-light" style status from a controls perspective
- You've suggested and implemented at least one or two improvements to our project controls process or reporting
- Delivery and Finance teams see you as the go-to person for "what's really happening" across projects from an operations and numbers perspective
Why You'll Love Working Here:
At Fulfillment IQ, we don't just build supply chain solutions—we build careers, friendships, and unforgettable experiences.As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here's what makes working with us a rewarding experience:
Work That Matters
- Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won't just meet expectations, it'll set new ones
Career Growth That Matters
- We're serious about growth
- Whether it's training, mentorship, or new challenges, we'll help you go from good to exceptional
Flexibility to Thrive
- Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively
We Celebrate You
- From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events
A Collaborative Culture
- Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued
Perks you'll appreciate:
- Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family
- Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays
- Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans
- Professional Growth: We support your career development with a learning and development budget
- Flexible Work: We offer flexible work schedules and remote work options
- Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP)
- Community Engagement: You can participate in team events and in-person organizational meetups
Life at Fulfillment IQ:
Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.
Learn More About Us:
Website: fulfillmentiq.comLinkedIn: Fulfillment IQSpotify: eCom Logistics Podcast SpotifyYouTube: eCom Logistics Podcast YouTube
Requirements
Qualifications & Skills:
- Bachelor's degree in engineering, Business, IT, or related field
- 4 to 6 years of relevant experience in project controls, PMO, or project coordination roles
- Proficiency in project management tools such as MS Project, Excel, PowerPoint, Azure DevOps and MS Planner
- Strong analytical, documentation, and presentation skills
- Excellent communication and stakeholder coordination abilities
- Ability to multitask, prioritize, and work in a deadline-driven environment
Benefits
Month-to-Month Activities (Summary):Month 1: Onboarding, set up dashboards and trackers.Month 2: Establish project baselines (schedule, cost).Month 3: Monitor progress, prepare reports.Month 4: Risk analysis, change impact assessments.Month 5: Budget reviews, cost variance checks.Month 6: Process optimization and automation.Ongoing: Continuous tracking, stakeholder engagement, governance compliance.Key Performance Indicators (KPIs):Schedule adherence: % milestones delivered on time.Cost control: Budget variance and forecast accuracy.Reporting quality: Timely and accurate dashboards/reports.Risk management: % risks mitigated and issue resolution time.Stakeholder satisfaction: Feedback score and escalation prevention.Process improvement: Number of enhancements and reporting efficiency.Why You'll Love Working HereAt Fulfillment IQ, we don't just build supply chain solutions—we build careers, friendships, and unforgettable experiences.As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.Here's what makes working with us a rewarding experience:Work That Matters
- Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won't just meet expectations, it'll set new ones
Career Growth That Matters
- We're serious about growth
- Whether it's training, mentorship, or new challenges, we'll help you go from good to exceptional
Flexibility to Thrive
- Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively
We Celebrate You
- From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events
A Collaborative Culture
- Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued
Perks you'll appreciate
Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.Professional Growth: We provide a dedicated learning and development budget to support your career growth.Flexible Work: We offer flexible work schedules and remote work options.Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP).Community engagement: You can participate in team events and in-person organizational meetups.Life at Fulfillment IQ:Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.Learn More About UsWebsite: fulfillmentiq.comLinkedIn: Fulfillment IQSpotify: eCom Logistics Podcast SpotifyYouTube: eCom Logistics Podcast YouTube
