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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer (Collections, Credit Management & Customer Master Data) – 100% RTO – US Shift
In this role you have Order to Cash and Consumer Packaged Goods experience. You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization’s revenue growth. You will be responsible for overseeing your team's daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope
Responsibilities
Minimum Qualifications
- B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field.
- Relevant years of experience in Order to Cash and AR domain.
- Strong analytical skills and ability to work with complex data.
- Excellent attention to detail and problem-solving abilities.
Required Skills:
Collections – 2 FTEs
- Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team.
Strategy & Policy Management
- Assist in implementing AR and Cash Applications policies in alignment with established strategies and contractual obligations.
- Maintain up-to-date documentation of AR and Cash Applications strategy within the Policy and Procedures Manual.
- Support the drafting and distribution of internal control policies related to AR and Cash Applications.
- Supervise current positions by performing sounding activities related to outstanding debt
- Supervise past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department
- Works closely with Cash Application team to ensure accurate matching of payments
- Receives requirements to perform changes to the customer database.
- Follows up with customers, requests for payments and investigates the reasons for non-payments.
- Collection of customer invoices and unauthorized deductions, maintenance of accounts receivables, reviewing and recommending block of account, supervising customer payment trends and partner concern of payment problems/issues.
Process Compliance & Continuous Improvement
- Participate in regular process reviews to identify improvement opportunities and support the implementation of approved changes.
- Ensure adherence to Customer’s accounting policies and procedures as defined in the Policy and Procedures Manual.
- Support internal and external audits by providing required data and documentation related to Order to Cash processes.
Documentation & Governance
- Update desktop procedures when changes occur, or annually as required, ensuring accuracy and policy alignment.
- Assist in reviewing and formatting newly created or revised procedures for consistency and clarity.
- Support process governance efforts by ensuring timely documentation updates and audit trail maintenance.
Collaboration & Issue Resolution
- Collaborate with cross-functional teams, including service providers, to ensure smooth execution of AR and Cash Application processes.
- Serve as the first point of contact for internal questions or clarifications related to policy and process documentation.
- Escalate unresolved issues to appropriate leadership per escalation protocols
Credit Management – 1 FTE
Credit Risk Management
- Perform periodic credit reviews and assessments for existing and prospective customers, recommending credit limits and risk ratings.
- Review and approve or reject periodic credit reviews, including high-value accounts.
- Conduct credit reviews for all new customers, including the development of credit strategies and documentation of outcomes.
- Support customer bankruptcy and default processes, ensuring appropriate action is taken to manage exposure.
- Manage the escheatment process in compliance with applicable laws and internal policies.
- Create and maintain accurate credit files per documented desktop procedures.
Order Management
- Release or block customer orders based on established credit limits and risk ratings, within the defined authority matrix.
- Escalate and manage release or block of orders that exceed authority levels or belong to white glove accounts.
- Communicate credit holds or releases to relevant internal stakeholders in a timely manner.
Master Data & Systems Maintenance
- Maintain and update SAP credit-related fields (e.g., credit limits, invoice delivery methods, contact info) for Sold-To and Payer entities not processed through Master Data Governance (MDG).
- Perform master data maintenance activities for Sold-To and Payer entities using MDG software.
- Perform Credit Master change audits and approve or reject changes to ensure data integrity.
Reporting & Analysis
- Generate and analyze credit and AR reports (e.g., AR Aging, Average Days to Pay, Unearned Cash Discount reports).
- Provide actionable reporting insights to relevant business units, including the sales and finance teams.
- Perform reserve analysis and credit reclassification activities; review and approve associated journal entries and reconciliations.
Month-End Activities
- Execute all month-end processing tasks, including AR aging reconciliations, journal entries, unearned discount reviews, and reserve analysis.
- Review, approve, or reject all month-end reports and processing outcomes.
Support Functions
- Collaborate with internal teams (e.g., margin management, sales, IT) to support non-standard payment terms requests, vendor setups, and credit terms code creation.
- Create and send offset requests to the cash application team for both standard and white glove customers.
- Collect unearned cash discounts and ensure accurate reconciliation to general ledger accounts.
- Analyze and support journal entry preparation; forward approved templates to Record-to-Report (RTR) for processing.
Customer Master Data 1 FTE
Master Data Creation & Maintenance
- Create and maintain output condition records including broker order acknowledgements, PO acknowledgements (EDI 855), invoice outputs, and advanced ship notifications.
- Maintain master data for affiliated companies, customer bank keys, customer material information records (CMIR), and material substitution records.
- Set up and manage determination tables related to brokers, distribution centers, INCO terms, minimum order quantities, reporting customers, and VGM container weights.
- Process EDI DUNS requests for secondary sales and ship-to/sold-to locations.
- Audit customer records for compliance and accuracy in accordance with desktop procedures.
Mass Updates & White Glove Services
- Handle mass data update requests and support small-scale projects related to customer master data.
- Deliver white glove services for key accounts, ensuring personalized support and high accuracy in data processing.
Project-Based Hierarchy Realignments (M&A)
- Lead customer hierarchy realignment projects in response to organizational changes, mergers, or acquisitions.
- Coordinate M&A activities including hierarchy validation, rule establishment, and structural execution.
- Ensure all hierarchy-driven data elements are updated and verified post-execution.
Hierarchy & Accountability Management
- Maintain and audit sales accountability hierarchies, ensuring accurate customer ownership alignment.
- Update and validate reporting customer tables and associated hierarchy rules in line with defined governance standards.
Audit, Control & Compliance
- Comply with internal controls and audit requirements as per policy manuals.
- Execute governance and control activities to support SOX and other regulatory standards.
Customer Order Support
- Generate and review customer pickup audit reports and ensure order accuracy.
- Identify and resolve EDI order failures by correcting SAP master data issues in coordination with the EDI Helpdesk.
Reporting & Metrics
- Generate MDG metrics reports, SAP Key Data Facts, and distribute performance dashboards to stakeholders.
- Create and maintain data dictionary documentation; participate in data governance meetings with account group owners.
Data Quality Management
- Conduct annual master data reviews across all account groups.
- Develop data quality rules using software; run reports and collaborate with data owners to correct identified issues.
Supply Chain:
- In-depth knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, or food industry.
Desirable Skills:
- Proficient in ERP systems (SAP)
- Hands on experience in Python, Power BI/ Tableau, and SQL will be an added advantage.
- Excellent communication/ interpersonal skills.
- Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.
- Proficient in Microsoft Office - Excel, PowerPoint, and Word.
- Strong communication skills with ability to express ideas and recommendations clearly and succinctly.
- Ability to multi-task and prioritize items with specific time constraints.
- Ability to adapt to business' changing needs.
- Client focused mindset with proven ability to respond quickly to internal and external client requests.
Attitude and Aptitude:
- Exhibits adaptability, integrity, respect, and teamwork.
- Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
