Operations Manager

Job Description

Manager – Enterprise Development & Operations

Position Name: Manager – Enterprise Development & Operations

Position Reports to: National Program Manager – Women Economic Empowerment

Duration: 20 Months

Location: Delhi

No. of Positions: 1

About the Organization:

PCI, has been working in India since 1998 with the mission to empower people to enhance health, end hunger, overcome hardship and advance women and girls. PCI, a Global Communities Partner, envisions a world in which the most vulnerable people will have the power to lift themselves out of poverty and to create vital, healthy lives for their families and communities now and for the future.

PCI works with the government as well as social actors to create an enabling environment to improve and activate the social position of marginalized populations, especially women and girls, as well as strengthen convergent actions on the ground. Knowledge and evidence-based decision making, and data-driven management have been a trademark of our programs in India. For over two decades, PCI has maintained a diverse portfolio in India, with a presence in more than onefifth of all districts in the country, reaching over 10 million people in 2019 alone. PCI’s health, gender, and community development programming focuses on low-income, vulnerable and hardto-reach populations, especially adolescent girls, women of reproductive ages and children. By integrating its community mobilization and empowerment approaches into the government strategies and systems, PCI is helping to ensure that millions of vulnerable women, children, families, and communities throughout India have the ability to advocate for, access and utilize quality health, nutrition, and empowerment services and information for generations to come.

PCI is seeking a dynamic and results-driven Manager – Enterprise Development & Operations to lead and oversee the end-to-end execution of enterprise-focused projects, especially those driven by community institutions and women entrepreneurs. The ideal candidate will have a strong understanding of enterprise development in low-income settings, experience with government and donor ecosystems, and a strategic vision to guide enterprises toward sustainability and scale.

Principle Duties and Responsibilities:

A. Project Implementation & Enterprise Support

· Accountable for full milestones-based delivery and accomplishment of goals, including project revenue generation for enterprises developed and managed with community institutions and women entrepreneurs as the primary stakeholders.

· Design and implement strategies for market research, feasibility, customer satisfaction, marketing, business planning, product development, capacity building, pricing, market & delivery platform partnership linkages, access to finance, access to tech, quality control, and operational efficiency.

· Design and plan for providing mentorship, business coaching, and troubleshooting support to entrepreneurs.

· Plan, develop, manage and monitor project level budgeting, forecasting, and expenditure in coordination with the finance teams.

B. Market Development & Business Strategy

• Build B2B and B2G partnerships to expand enterprise market access and sales.
• Facilitate business leads and connect community/women-led enterprises with D2C platforms, retail, catering, institutional buyers, etc.
• Support in identifying new geographies, sectors, or services for enterprise growth and project expansion.
• Develop and execute strategies for ensuring enterprise breakeven, and scaling operations.
• Manage partnerships with impact investors, technical experts, marketing agencies, banking partners and knowledge partners.

C. Monitoring, Reporting & Learning

• Develop and manage enterprise MIS and performance dashboards for tracking enterprise health, growth, and sustainability metrics.
• Develop and manage project MIS for each project with performance dashboard to track project status.
• Prepare timely and high-quality reports, project updates, and presentations for internal and external stakeholders, including donors, government, and partners.
• Design and oversee systems for periodic field reviews, progress assessments, and outcome evaluations.
• Document learnings, success stories, and case studies. Ensure dissemination through channels such as workshops, conferences, launch events, etc.

D. Proposal Development & Innovation

• Support the design and writing of high-quality proposals for innovative enterprise-related projects, tailored to donors, CSR partners, or government schemes.
• Identify emerging and innovating trends and models, that align with community/women-led entrepreneurship and work closely with program, MEL and support teams to develop compelling concept notes

Job Qualifications:

· Master’s degree in – Business Administration, or Catering & Food technology, hotel management or business economics/ finance related fields.

· 7+ years’ experience only in entrepreneurship and livelihood or enterprise projects

· Strong experience in managing multi-stakeholder projects, preferably in the business sector or development or social enterprise sector.

· Proven ability in business strategy, sales and marketing

· Preference will be given to candidates with private sector or commercial sector background with a nationally reputed company known for managing retail food or enterprise chains across the country.

Competencies and Skills:

· Excellent written and oral communication skills.

· Excellent interpersonal skills and team management ability.

· Excellent organization, time-management, leadership skill, and quick decision-making ability.

· Hands-on experience in enterprise development and operations, from incubation to scale.

· Strong analytical skills and comfort with technology and data for decision making

· Strong in revenue planning, accounts management, portfolio management and presentation of market & business landscapes to senior management & stakeholders

· Strong in business marketing and sales pitch

Job Types: Full-time, Permanent

Pay: ₹12,000.87 - ₹15,000.67 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person

Application Deadline: 28/08/2025