Operations Manager

Job Title: Operations Manager/Assistant Manager
Company: FutworkLocation: Noida (On-site)CTC Range: ₹4,00,000 – ₹4,80,000 per annumExperience Required: 1–3 years in operations, preferably in BPO. About Futwork:Futwork is a next-generation platform for distributed and on-demand tele-calling teams. We helpbusinesses scale their outbound and inbound voice operations through a curated network ofremote callers, leveraging smart processes and technology. At Futwork, we combine tech andpeople to build flexible and scalable customer communication solutions.Role Overview:We are seeking a highly driven Junior Operations Manager to join our growing team in Mumbai.The ideal candidate will have experience in managing operations, coordinating with distributedteams, and ensuring quality delivery in customer engagement processes (primarilyvoice-based).Key Responsibilities:● Manage day-to-day operations for outbound and inbound calling projects.● Ensure quality standards (call quality, data accuracy, and process compliance) aremaintained across projects.● Collaborate with internal stakeholders (Account managers, QA, and Coaching teams) toensure smooth execution of campaigns.● Roster TLs, manage their performance.● Prepare reporting on attendance, shrinkage, productivity and output of agents.● Track project progress and performance metrics (TAT, productivity, quality, etc.).● Assist in workforce allocation and scaling operations based on project requirements.● Handle client requirements, track SLAs, and prepare periodic performance reports.● Identify operational gaps and suggest process improvements.Requirements:● Graduate in any discipline; MBA/PGDM is a plus.● 1–3 years of experience in operations, preferably in BPOs or customer support roles.● Strong communication and coordination skills.● Data-driven mindset with good / above average knowledge of Excel/Google Sheets.● Ability to manage distributed teams and multiple projects simultaneously● Fluency in English and Hindi (other regional languages are a plus).